RESOLVED: MYGCcasino

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    Last post ago 4 months by claralie
    Alenvers
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      • Alenvers
        • Started by
          Sr. Member
          330
        • last active 3 hrs ago

        i dont know where i can post that -it is just to shown at  the others players this story- but i dont need that someone here  help me - i am not very glad  but it is  not like if they must give  me money

         

        so just  to read - may be  this post will be removed - no  problem

         

        In september i made  my 2 first  deposit at  this casino  and they have these  promotions that  sent me by  émail and into their  promo section :

        Start Playing for Real Money

        To help get you started, we're giving you a 100% Welcome Bonus with your first deposit. It’s the industry’s most impressive Welcome Bonus that gives you up to $555 FREE! We’ll match your first deposit, dollar for dollar. That’s a HUGE bankroll for you to try to Win Big. What are you waiting for? Get into the action!

        Plus 4 Free Tournaments upon making your 1st Deposit

        As our way of saying thank you for coming aboard, we are giving you 4 Tournament Coupons that you can use to play any Tournament of your choice, one per week. After you have made your first deposit, you will receive an email with the 4 Tournament Coupons.

        Claiming Your Welcome Bonus

        -------------------------------------------------------------------------------------------------------------------------------------

        The first time when i went claim  the 1st tournament : the response was : to play at  a freeroll !!

        the second  time  i was more lucky : the operator asked me to choice any tournament i want and  to give him the ID ofthe tournament : one by week  but  for the last tournament they asked me again a  new deposit-  i tried one  time

        and  the second  time  today i copied  the chat conversation shown you :

         

        "you" it is me :)

        ----------------------------------------------------------------------------------------------------------------------------------------

        you: i came again to see if i can have my 4th tournament please after the 1st deposit i dont understant why i have to deposit again it is not write into your email or promo section there are 4 tournaments

         

        Alex: in order for you to claim the last free tournament you will have to make a deposit

        you: ok it was you

        you: ok it not mentioned into your promo section i understand that you are here to make spend money at  your customers but sorry i cant now so bye bye

        ----------------------------------------------------------------------------------------------------------------------------------------

        i think that is not cool from  this casino !!

      • Rzgq3
        • Replied by
          Full Member
          180
        • last active about 1 month ago

        Hi claralie, 

        I double checked and, unfortunately, we don't have this casino in any of our lists  

        This means we have no way of communicating with them for you, as we have no direct contact with this casino...

        Have you had any luck further in contacting their customer support? 

      • Alenvers
        • Replied by
          Sr. Member
          330
        • last active 3 hrs ago

        Thanks for this post from:

        • Rzgq3
        Lily wrote:

        Hi claralie, 

        I double checked and, unfortunately, we don't have this casino in any of our lists  

        This means we have no way of communicating with them for you, as we have no direct contact with this casino...

        Have you had any luck further in contacting their customer support? 


        hi Lily

        Yes is sent an email at  the support  they said me that i have played at 4 tournaments and the support on line said me if want play a this last tournament i have to deposit again !

        As I understood  that the promo annouced will be not respected i wrote them  after their response  that  it was not  the  true  but  to   lets down  if i not play at their 4th tournament it was not the end   of the  world but that i deposit when i want when i can.

        thank you it was just to shown their "mauvaise foi"(in french i dont  know  in english) :)

         

        thank you very much Lily

         

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