Non payment from Betsolo

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    Last post ago 6 months by MelissaN
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    Chrisj

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        Chrisj

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        I registered an account with Betsolo only to find I was unable to download any of the slot games. I contacted customer service to be told that UK residents are not allowed to register, even though, UK came up on their registration page, apparently this was a mistake.

        I asked for my deposit to be returned and gave my bank details a few weeks ago, I have heard nothing at all since,

        My last email was 2 days ago reminding them that they had my details but no response has been received since.
        Any advice would be appreciated.

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        MelissaN

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        Hi Chrisj,

        Sorry to hear for your problem. You are right, UK is allowed to open an account with them, however, it is restricted for more bonus offers according to their terms & conds.

        Please PM me your username so that we can get in touch with the casino to look into it.

        Hope we'll get the explanation soon. We'll keep you posted.

        Best regards.
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        Chrisj

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        Hi

        Thank you ever so much for responding to my query.

        My username for Betsolo is betsy56. I would like to add that I provide them with my IBAN No and account No as they requested.

        Regards
        Chris
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        MelissaN

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        Hi Chrisj,

        Thank you. We'll forward your username to the casino rep.

        You'll be notified once we've heard back from them.

        Best regards.

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