RESOLVED: Old Havana- Banned From Using My Comps

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Last post made 8 years ago by MelissaN
keaka125
  • Started by
  • keaka125
  • United States Jr. Member 68
  • last active 6 years ago

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  • keaka125
    • Started by
    • keaka125
    • at Mar 31, 16, 11:12:12 AM
    • United States Jr. Member 68
    • last active 6 years ago

    I earned $1580 in Comps from Old Havana.  They locked me out from claiming my comps.  I'm also banned from using promos there [if you make alot of money they will ban you from promos].  I just want my comp points.

  • Cat50
    • Replied by
    • Cat50
    • at Mar 31, 16, 11:43:34 AM
    • United States Superstar Member 6582
    • last active 1 hour ago

    Thanks for this post from:

    WoW, i hope someone can help. $1500 is a lot of comps  surprise. It would be very bad if they are doing this to winners  frown.

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 31, 16, 12:33:03 PM
    • Serbia Moderator 15342
    • last active 1 hour ago

    Thanks for this post from:


    I earned $1580 in Comps from Old Havana.  They locked me out from claiming my comps.  I'm also banned from using promos there [if you make alot of money they will ban you from promos].  I just want my comp points.


    Hello keaka125,

    Could you please PM me your casino username so that I can contact the casino rep and ask to look into it?

    Hope all will be sorted out soon.

    Best regards.
  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 01, 16, 03:56:26 AM
    • Serbia Moderator 15342
    • last active 1 hour ago

    Thanks for this post from:

    Hello keaka125,

    Thank you for providing me the casino username. The casino rep has been made aware regarding your complaint.

    We'll keep you posted.

    Best regards.

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 01, 16, 07:18:03 AM
    • Serbia Moderator 15342
    • last active 1 hour ago

    Thanks for this post from:

    Hello keaka125,

    The rep informed me that it was forwarded to their financial department.

    Hope they'll get back to us shortly. We will keep you posted.

    Best regards.

  • keaka125
    • Replied by
    • keaka125
    • at Apr 01, 16, 07:39:03 PM
    • United States Jr. Member 68
    • last active 6 years ago

    Thanks for this post from:

    I got my $1580.90 comps and was also unbanned from promos.  I can't thankyou enuf MelissaN and LCB for the help.  I would of got nowhere trying on my own because saying 'No' to me has no consequences for the casino.

    Again thanx for the help.

    Please mark as resolved.

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 02, 16, 03:21:24 AM
    • Serbia Moderator 15342
    • last active 1 hour ago

    Thanks for this post from:

    Hello keaka125,

    That's a very good news. We are more than happy we managed to help you get your winnings.

    Congrats.

    Best regards.

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