RESOLVED: Old Havana- Banned From Using My Comps

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Last post ago 8 months by MelissaN
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keaka125

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      keaka125

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      I earned $1580 in Comps from Old Havana.  They locked me out from claiming my comps.  I'm also banned from using promos there [if you make alot of money they will ban you from promos].  I just want my comp points.
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      Cat50

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      WoW, i hope someone can help. $1500 is a lot of comps  . It would be very bad if they are doing this to winners  .
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      MelissaN

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      keaka125 wrote:

      I earned $1580 in Comps from Old Havana.  They locked me out from claiming my comps.  I'm also banned from using promos there [if you make alot of money they will ban you from promos].  I just want my comp points.


      Hello keaka125,

      Could you please PM me your casino username so that I can contact the casino rep and ask to look into it?

      Hope all will be sorted out soon.

      Best regards.
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      MelissaN

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      Hello keaka125,

      Thank you for providing me the casino username. The casino rep has been made aware regarding your complaint.

      We'll keep you posted.

      Best regards.
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      MelissaN

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      Hello keaka125,

      The rep informed me that it was forwarded to their financial department.

      Hope they'll get back to us shortly. We will keep you posted.

      Best regards.
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      keaka125

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      I got my $1580.90 comps and was also unbanned from promos.  I can't thankyou enuf MelissaN and LCB for the help.  I would of got nowhere trying on my own because saying 'No' to me has no consequences for the casino.

      Again thanx for the help.

      Please mark as resolved.
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      MelissaN

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      Hello keaka125,

      That's a very good news. We are more than happy we managed to help you get your winnings.

      Congrats.

      Best regards.

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