RESOLVED: Old Havana- Banned From Using My Comps [2nd Time]

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Last post ago 8 months by keaka125
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keaka125

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      keaka125

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      Well, I've been excluded from redeeming $367 in comps again, from Old Havana.  Maybe they will give it to me again [was banned from $1570 in comps recently also], with help from LCB?
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      MelissaN

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      Hello keaka125.

      Have you tried to contact their support again regarding the redeeming of your comps? It is probably the same problem as last time. As they explained to me last time you were blocked and they had to unblock you manually you were unable to do so on you own.

      Please try to contact them again and I'm sure they'll be able to help you.
      Let us know of course when you get some info from them.

      Best regards.
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      keaka125

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      MelissaN wrote:

      Hello keaka125.

      Have you tried to contact their support again regarding the redeeming of your comps? It is probably the same problem as last time. As they explained to me last time you were blocked and they had to unblock you manually you were unable to do so on you own.

      Please try to contact them again and I'm sure they'll be able to help you.
      Let us know of course when you get some info from them.

      Best regards.
      OK. I'll try the chat.
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      keaka125

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      MelissaN wrote:

      Hello keaka125.

      Have you tried to contact their support again regarding the redeeming of your comps? It is probably the same problem as last time. As they explained to me last time you were blocked and they had to unblock you manually you were unable to do so on you own.

      Please try to contact them again and I'm sure they'll be able to help you.
      Let us know of course when you get some info from them.

      Best regards.
      I just got off the chat and asked support to redeem my $367 comps.  They did, no problems. I now see I was mistaken when I wrote 'Banned' from comps.  Looks like I'm banned from promos only, just need to have them redeem comps for me. 

      Whis I knew that from the start, as I don't wanna give any wrong impressions about the Mainstreet Group Casinos.  They have great promos [300% Cashable]s, low wager requirements, and fair games.

      My only knock is the withdraw time frame [anywhere from 2-3 weeks, depending on I don't know what.  Also, when I've requested say $2500, instead of sending me the entire $2500, they sometimes break it up [we all know why] into 2 payouts.

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