Pantasia casino - Resolved

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    Mark1

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        Mark1

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        Beware of Pantasia casino. This is what happened to me:

        In May 2012 I signed up at Pantasia using a link on the Latestcasinobonuses site and I made a deposit once in a while. I lost 15 deposits in a row but on the 16th one I was lucky and I won the max amount of 1400€ - I had claimed a bonus and the max win was capped.

        I requested a withdrawal and was looking forward to my winnings but then I received an email from the customer support of Pantasia that said my winnings were confiscated after review of my play because I applied strategies considered to be abusive in nature.

        Of course I emailed them then asking them to pay me and asking what they mean by abusive strategies but they did not even respond. Imo there cannot be any justification for confiscating my winnings because I did not do anything that is not allowed. Maybe they simply do not like the fact that I was lucky and I won a nice amount.

        I post about it here for two reasons: I want to warn the online gambling community of the dodgy practices of Pantasia casino because other players might not be paid either. And I wonder if Latestcasinobonuses can help me. Maybe they can contact Pantasia on my behalf and ask them to change their mind and to pay me.
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        zuga

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        "All it takes for evil to prevail is for good people to do nothing "

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        PM received . Looking into the case.

        Zuga
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        sanchya

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        i won on nd code and they paid me without any problem!
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        Mark1

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        There are good news: I have received an email from Pantasia that said my winnings were put back into my account. I have requested a withdrawal and I will post in this thread if they pay me.
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        zuga

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        "All it takes for evil to prevail is for good people to do nothing "

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        Thats good news.

        Please keep us updated on your withdrawal status.

        cheers
        Zuga
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        Mark1

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        Some days ago I requested a withdrawal of 1000€ because that is the max amount of a withdrawal and yesterday I was paid and of course I am happy about it.

        Then I requested a withdrawal of the rest of my balance which is 470€ and hopefully I will receive these funds as well soon
        I will post in this thread about it.
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        Mark1

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        Meanwhile the second withdrawal has been processed. So I have received all of my money. That is good news but imo it is not ok that they confiscated my winnings because of "abusive play". A reputable casino should never do anything like that. If a casino does not want its players to play in a certain way it should state in its terms what kind of play it does not allow. A term like "the player is
        applying strategies considered to be abusive in nature" is too vague and therefore it is unfair towards the players. Therefore I cannot recommend Pantasia casino. And they have paid me but I guess they would not have paid if I had not posted a complaint on this site and if I had not asked a rep of LCB for help. Most players are not aware that they have an option like this and therefore Pantasia mostly gets away with confiscating winnings because of abusive play I suppose and that is not ok.
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        zuga

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        "All it takes for evil to prevail is for good people to do nothing "

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        Glad to see you got paid.

        Updating topic to resolved.

        Zuga

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