RESOLVED: park lane not paying

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    Last post ago 8 months by Melcb
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    beby19

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        beby19

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        hello i got 5 bonus from your site , i have 1 deposit to your site ,  , . maxim witdraw 100 i made the wagering  , and i did not get paid for this reason  , The Bonus Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.)
        i never made a slot bet more then 1.5  a spin  as is 30 %  FOR the bonus    .  i played roullete and blacjkack  and i bet more  i bet 50 on a spin but    in the terms for no deposit says ...             
        free casino bonus and do not count towards play through requirements: all forms of Blackjack, all forms of Roulette, all forms of Video poker, PaiGow, cardsWars & Po....
        I CHECK ON ASKGAMBLERS  AND THERE ARE 100 UNRESOLVED  CASES  OF NOT PAYING  WITH THERE GROUP  , OSIRIS , EURONOON , PARKLANE  AND ALL OTHER  PLEASE PLAYERS DONT PLAY HERE  ,  a file a complain to the uk gambling commision as well . because i dont know how they have a licence is terible  , when i see more then 1000 sites  with warning signs  and they dont pay when they win  some of the players deposited witout any bonus  and they did not get paid because he bet  more then 30 % of the deposit come on guys .. 
        waited 5 days for an awnser  for my payments of 100 euro and got denied i play casinos for 12 years and this is the worst 1 i have been playing


        and the chat  amazing  making fun of of  best thing  ask me if i m a dumbass

        dy
        Hi there !
        How may i help you ?
        andrei cretu
        why my witdraw was canceled
        i read the terms and condition and i never bet more then 30 % for wagering porpoeses
        Operator Thomas has transferred the chat to another operator.
        Operator Jeremy has joined the chat.
        Operator Thomas has left the chat.
        andrei cretu
        hello
        Operator Jeremy has transferred the chat to another operator.
        Operator Sandy has joined the chat.
        Operator Jeremy has left the chat.
        Sandy
        Hello
        You won from a free bonus
        5 free
        maximum bet 1.5€
        andrei cretu
        yes
        when i bet more
        ?
        tell me 1 slot that i bet more
        Sandy
        I'am having a look y\to your game history
        hold a sec
        Well you have few over bets
        23/03/2016 20:39:56  5285049  Micro Roulette  € 2.80
        23/03/2016 20:32:23  5284924 Blackjack Surrender  € 13.00
        5284922  Blackjack Surrender  € 7.00
        :(
        I can give you 100% on deposit if you would like to try again
        let me know
        andrei cretu
        here
        or this free casino bonus and do not count towards play through requirements: all forms of Blackjack, all forms of Roulette, all forms of Video poker, PaiGow, cardsWars & PokerThree.
        they dont count towords wagering
        the terms says like i get in the email
        The Bonus Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.)

        prior to the wager requrement
        Sandy
        I'm not specialist on this I'm just sending you the over bets
        you can send an email to support for more details
        andrei cretu
        in your terms says
        bonus and do not count towards play through requirements: all forms of Blackjack, all forms of Roulette, all forms of Video poker, PaiGow, cardsWars & PokerThree.
        7. Promotion may be expired by casino at any time.
        i waited 5 days for this witdraw
        is allready bad
        Sandy
        :(
        I understand you
        andrei cretu
        now you guys dont know to read the terms
        i can beat you with your terms
        i m goona go on reviews site
        an make complains
        hope you get out of the market for lack of players
        Sandy
        Placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met.
        You made over bets
        andrei cretu
        prior to the wagering requerment
        roullete blajckack
        does not count for the wagering requrement
        where are the overbets for the wagering requerment
        Sandy
        As a bonus seeker you know that you broke the T&C of the casino
        andrei cretu
        wjhat meens a bonus seeker
        ?
        Sandy
        you won from a free.
        andrei cretu
        did i ask for a bonus >?
        yes but i deposit as well
        to your site
        and look suprize
        Sandy
        did you play it?
        andrei cretu
        a deposited player
        hi!

        i made deposit 25 euro/ got the bonus and played with 100euro
        I wagered my deposit and bonus 33 times (played at slot only)
        and won more than 1000 euro- i did request fo cashout - and on next day i received email from Osiris- all my wins were removed from my balance - they wrote that i broke some rules (terms and conditions) - i asked them - what item of T&C i broke - no responds from Osiris
        Sandy
        lol
        yeah right
        you switched games.
        andrei cretu
        i did not know custumer service says lol
        Sandy
        end of story
        andrei cretu
        keep going
        Sandy
        you do now.
        andrei cretu
        i know what ?
        Sandy
        please copy paste and show this to ask gamblers.. as i will send to all casinos you are linked to the same
        if you deposit and play within the T&C i can look after you.
        andrei cretu
        if i lose you meen
        Sandy
        i f you ose i will get you a bonus every time.
        if you win i will get you paid
        andrei cretu
        i did win
        you did not pay me
        Sandy
        from a free.
        and you broke the T&C
        andrei cretu
        i can win only if deposit ?
        Sandy
        its not my rules.
        andrei cretu
        i did not broke anything
        Sandy
        its the casino..
        Operator is typing...
        you played with 5 free right?
        andrei cretu
        yes
        Sandy
        your very first bet was breakng the T&C of the casino
        23/03/2016 17:20:35  5281331  Zero Spin Roulette  € 5.00  € 6.00  € 5.00  € 6.00
        so where do you want to go from here?
        make a deposit and I will offer you a special if you stay on table games.
        andrei cretu
        free casino bonus and do not count towards play through requirements: all forms of Blackjack, all forms of Roulette, all forms of Video poker, PaiGow, cardsWars &
        Sandy
        you over bet
        andrei cretu
        it s
        Sandy
        more than 30% OF BONUS.
        andrei cretu
        it says prior to the wagering requirements
        Sandy
        LOOK AT IT AGAIN
        YOU OVER BET
        andrei cretu
        Placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met.
        prior to the wager requirement
        you stupid or what ?
        Sandy
        are you a dumb ass?
        play.

        16.3. "Irregular play" includes, inter alia:

        Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
        Using Martingale, double-up and similar systems and strategies.

        16.4. “Total bets” is defined as the sum of individual bets (lines, chips, hands, etc.) within a round, i.e., the total bet amount when clicking the “spin” or “play” or equivalent button.

        16.5. In cases where a bonus was received, additional betting rules may apply as defined by the General Bonus Terms & Conditions and Terms & Conditions of the specific bonus
        andrei cretu
        so i had a sistem ?
        Sandy

        Placing total bets equal to or greater than 30% of the value of the bonus credited to the player account.
        Even money bets on Roulette and other relevant games

        this is the general T&C that you singed up to.. not the bonus T&C
        andrei cretu
        that you just tipe as i dont see it on your terms )
        Sandy
        when you tick the box you agreed that you read this..
        ok
        15 betten rules.
        andrei cretu
        no problem thank you for your chat , goona look good on my complain especiely dumbass
        :))
        Sandy
        great.. you will find it hard to get another free anywhere.
        andrei cretu
        i m not looking for free
        Sandy
        AS YOU ABUSE ALL ACCOUNTS YOU HAVE AND I HAVE PROFF.. YOU WILL LOOK GOOD.
        andrei cretu
        i m looking for trusty casinos ,

        46** **** **** 1038
        4,079.00  500.00  3,579.00  0 

        Withdraw
        46** **** **** 1053
        5,024.20  0.00  5,024.20  0 

        Withdraw

        1,760.00  70.00  1,690.00
        thats how im looking for free
        depositing 10 k
        Sandy
        SO IF YOU CAN DO THAT IN OTHER CASINOS WHY NOT DO IT HERE, WHERE I SAID, YOU HAVE HAD MULTI BONUSES, AND ONLY OPENED OTHER ACCOUNTS TO GET FIRST DEPOSIT BONUS..
        andrei cretu
        cuz you dont pay if i win
        and to slow as well
        if i witdraw there in 1 day i have the money
        Sandy
        We do If you play on T&C
        andrei cretu
        even in weekend
        Sandy
        is not me is the financial
        once you get your first withdrawal
        after that is faster
        What can I do for you?
        no that's terms are on the page
        andrei cretu
        i will never get 1 cuz you find inveted terms
        Sandy
        no problem
        Do you want any of your multiple accounts close too?
        It's ok
        I will close it right away
        just send a written request
        to support
        and I will take care about it
        andrei cretu
        i dont have multiple accounts , i have friends but is fine
        Sandy
        9 friends with the same name
        lol
        andrei cretu
        9
        ?
        how did you get that
        i have 9 accounts to parklane
        ?
        with my name
        Sandy
        as we are a support group
        we have details of more than 7 casinos
        ;)
        andrei cretu
        so
        let me know the list so i dont deposit
        please
        Sandy
        send an email if you want to close, specify the accounts you want closed and I'll do it for you
        You never deposited anyway
        just signed up
        ;)
        no worries
        Send an email with the request 02:40 PM
        andrei cretu
        thank you ,
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        Cosmik-DeuceClub

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        Hello Beby19,

        We are currently looking into the issue.

        Kind Regards,

        Parklane Casino Support
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        Cosmik-DeuceClub

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        Dear Beby19,

        We are sorry to hear that your experience with ParkLaneCasino wasn't 100% positive.
        We strive to provide the best support and players' experience, this is why we've decided to apply a sanction to the representative that spoke with you, being this no longer vinculated to our Casino. We truly apologize for this.
        After an extensive check on your game history, we can say that the T&C were breached since table games contribute to the wagering requirement but only in a 10% and not 100% as other slot games.
        We invite you to be in touch with your account manager in order to receive a bonus from ParkLaneCasino.

        Kind Regards,

        Parklane Casino Support
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        beby19

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        hi  , thank you for your reply ,  just  got this email from your casino  saying  :  Hi,

        As a seasoned player, you signed up to the casino and agreed to play within the T&C of the casino.
        So if you read and agreed to the T&C you knew that you were not allowed to play table games with a free bonus.

        Regards


        Jeff Edwards
        VIP account manager






        table games are not allowed  , your saying that they do  and is 10 % , who to believe  ?  so if is 10 %  they should count 10 %  as that i can bet up to 10 x  maximum betting amount  and still i m right  ,  can i know why  so many disputes with your partners that not paying the players  and allot of them  not resolved on askgamblers 
        anyway is terrible , i dont  want any bonuses  or anything  from your group  as is not to be trusted  .  i just want other players to know about  your group  , so your paying more  . for not paying and for sneaky rules  , i found out that i breach another  one , once you started  playing on roulette you need to stay with roulette if i change game i breach the rules  , come on  how many excuses can you have .  10 working days for card payments  ,  5 working days to procces. so many cases about your group not paying  . 
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        Cosmik-DeuceClub

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        Dear Beby19,

        As your account manager explained, these are the reasons for your winnings to be voided and you did agreed to the T&C of the casino. For further assistance, please be in touch with your account manager.

        Kind Regards,

        Parklane Casino Support
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        Melcb

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        @ Cosmik-Osiris-Euromoon - you are contradicting yourself. The terms clearly state that all forms of Blackjack are not allowed to be played with free money offer. However you state it counts 10% towards wagering???

        6. The following games are not allowed for this free casino bonus and do not count towards play through requirements: all forms of Blackjack, all forms of Roulette, all forms of Video poker, PaiGow, cardsWars & PokerThree.

        @beby19 - the terms clearly state that you cannot play all forms of Blackjack, all forms of Roulette, all forms of Video poker, PaiGow, cardsWars & PokerThree with a free money bonus and you did. This is breaching the terms and mean you are not eligible for the winnings.

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