RESOLVED: Payout requested

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Last post made 7 years ago by MelissaN
rambofish
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  • rambofish
  • United States Jr. Member 61
  • last active 5 hours ago

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  • Hi this is Don Jr...I ve been trying to contact the live chat about my payout requested at Royal Planet Casino...They won't answer at all...I waited since 3 months and I still see my withdraw pending....What should I do? Pls let me know alright...My username at their casino is rambofish....Thanks....

  • Hi rambofish,

    Your username has been forwarded to the casino. We are waiting for the reply. Keep you posted. 

  • Hi rambofish,

    We're trying to get through to them. The last time they said that your case was forwarded to their finance team. We remind them almost every day that it should be solved out asap. We'll let you know as soon as we hear back from them. 

  • OK thanks.. I purchased 30 free spins 2 days ago and still waiting for it pls?

  • rambofish wrote:

    OK thanks.. I purchased 30 free spins 2 days ago and still waiting for it pls?

    Are you referring to our Shop item? 

  • Yes

  • What seems to be the issue with your Shop item? Please check your forum inbox I'm sure our Shop manager Blueday sent you a PM or you can also send her a message HERE

  • Hi rambofish,

    As we told you on live chat today, we've been contacting the casino lots of times and we haven't received any reply so far. The last time they said your case had been forwarded to their finance dep and not a single word from them since then. We'll keep on trying to get through to them and keep you posted. 

  • Finally a live chat answered at Royal Planet Casino. .They forwarded my name again..They gave me the email address of finance Dept..I already emailed to them today..OK..

    Ok

     

     

  • Hi rambofish,

    That's good news. Thank you for letting us know. After we contacted them again yesterday, we got a reply from them today saying that your case will be a priority. Hope they do as they have promised. Please keep us posted. 

     

  • We got the info from our member @ rambofish that he received his winnings. Here is his message: 

    Hi Melissa, yes I already got payout from Royal Planet Casino....

    We'll mark this case RESOLVED.

    Rated:

    4/ 5

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