RESOLVED: Player reward card casinos Ruby Slots and Royal Ace

       BEWARE!!!!         DO NOT DEPOSIT AT 

RUBY SLOTS    OR    ROYALACE    CASINOS

About 3 1/2 weeks ago  I deposited $50 each at two different casinos, both belong to the Player RewardS Card group. I did well at both casinos and managed to meet the  wagering requirements AND Both casinos approved my withdrawal requests  

Ruby Slots: $320

RoyalAce Casino: $100

 In order to receive my payments I still needed to verify my identity. I Made numerous attempts to send my verification documents to both casinos and Each time, my emails  bounce back.  

**I have been in contact with chat support a number of times  and each time, I am directed to the the same undeliverable email addresses that I have already tried (and, yes, I have checked and rechecked my spelling)  

 **I have reached out to every department listed as a contact on their respective websites. For example; payouts@..., withdrawals@...what's interesting is these emails DO NOT bounce back unfortunately, I have yet to receive a single response  

**I have tried to reach support via the listed toll-free numbers, unable to reach a human at either casino. Although, I have left msgs which have also not been returned, and,

**even tried contacting Player Rewards whom personally guarantees 7 day payouts at all of their casinos.  This was a primary reason That I chose to deposit with these particular casinos. AGAIN, no response  

#######.   I -  RECEIVED -  EMAILS -  FROM -        

      BOTH -  CASINOS -  APPROVING  -  

           MY -   Cash.  -   OUTS     . #########

I have made many deposits with this  casino group over the years and have successfully cashed out at both casinos in the past. 

Both withdrawals were ultimately canceled for a failure to submit the required documentation. But this is BS. I have made every effort and been in constant communication with chat support. BESIDES, THE UNPAID BALANCE SHOULD HAVE been credited back to my accounts. BUT IT HAS NOT. 

Hi Cindy,

Sorry to hear you are facing the issues with these brands. Both brands you mentioned above are under a warning sign due to extremely slow payouts or no payments at all as well as a poor customer service. We are going to notify casino reps. Please PM me your casino usernames. 

Hello Cindy,

I'm so sorry for what you've been experiencing with this and I'm going to do my best to help get this sorted for you as quickly as possible.

I have sent an email to you with the information needed. Please get back to me as soon as possible so we can resolve the issue.

All the best,

Elena N

RubySlots username:  mizcindy

RoyalAce:  mizcindy

Thank you for time on this. I do appreciate your efforts. 

Out of curiosity, is the whole PLC group shady and is PLCs "Guarantee" just a scam? And, if not, how do they back up this guarantee?

Your usernames have been forwarded to the casino. We'll keep you posted. 

Here are the email addresses to send your docs to ccprocessing@rubyslots.com and ccprocessing@royalace.com

Trying those addresses now. Thank you!

Also, about the Player RewardS Card Casinos, one of the things i noticed with the Rewards Card especially is that they have Spin Thursdays where u spin a wheel and u can win money that go on your rewards card, which once u have at least $25 - u can deposit at their casinos.  

However, after four thursdays in a row and getting up to $20 on my card.. i couldnt, for the life of me, spin the next thursday or any thursday after that... its like they dont allow to spin in order to make it to the $25 (which is the minimum to deposit at any of their casinos)   I tried to do the spin on any of the devices i have and my friends computer even.  But havent been able to..  The wheel WONT spin - as if they dont want you to get the depositing amount - either its a scam or some kind of trick just to get you to load the card.  

I have read all the Terms and Conditions and it says nothing about HAVING to put money on the card to keep the wheel spinning on thursdays.  Contacting support resulted in no reply to any of my numerous emails.

The website for the Rewards Card and spin wheel for the Casinos like Ruby Slots and Royal Ace is at: https://www.playersrewardscard.com/

LOL, I wouldn't be surprised one bit coming from this group if it was a trick or a scam. LMAO

We've still waiting to hear from the casino. They have been reminded again. 

I tried the email addresses posted by Chocolateman, thank you for that. The msg to RoyalAce bounced back, my msg to Ruby Slots did not bounce back. I am assuming they received it but It's been two days and I have not heard back from Ruby. 

Also, no response to my phone msg and second email to PRC whatsoever. 

What else can I do to put pressure on them?

Oops I meant to add ccprocessing@royalacecasino.com I forgot the word 'casino'

We've been contacting them since the day you post your complaint. Elena told us they were going to sort it out. We'll keep on reminding them. Hope they'll get back to us soon. 

These groups of casinos are as shady as it gets. AG is full of complaints for slow and no pay. Stuff like this just pisses me off. To hell with this group. People need to quit being suckered by their promos. 

Will try that. Ty

No problem, if that doesn't work. I think i have a direct personal email address to their processor. I have to dig it up. 

We're still waiting for their reply. As you know, they are already added to our Warning list due to slow and delayed payments and poor customer service that were reported before. We are doing our best to get in touch with them again and get this case sorted. Elena took your username and she also promised she'd make sure you got your money, no word since then. 

I am grateful for everyone time on this. Much appreciated. I am also going to reach out again. Going to search my email for email addys that worked in the past. Also, I think that they may use an email associated with a sister casino, wild something.  It's been around- I just can't remember the name right. 

Last time Elena addressed us, she said she sent an email to you with the information needed and also asked you to get back to her as soon as you got the email. What happened after that. Did you answer back?

 I have responded to our emails that I received I think.  I will check for an email from her right now. 

I cannot find the email. Can she resend it? I will check my inbox frequently throughout the day so I can send her whatever she needs.

If you can't find the email it means that Elena didn't send you one. In her last post, she stated that she would message you and list the things you had to provide her with. We are still trying to get in touch with her. 

Hello Cindy,

I have sent to you another email, I didn't receive a reply to my previous one yet and this is why we are still on hold. Please check your spam folder in case the email went there and get back to me as soon as you can, so we can resolve this situation.

All the best,

Elena N

Thank you Elena on behalf of RubySlots and LCB. Payment was made to my BTC account. I am very pleased and grateful. I am going to attempt to  contact RoyalAce again and hope they follow suit. 

That's good news Cindy. We're happy you got your money. Congrats.