Problem with SlotNuts about funny $200 :/

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    Last post ago almost 4 years by seculla
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    seculla

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        seculla

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        I've claimed some no deposit bonus at Slot Nuts, I met wagering requirements, and I have $200 in my account. And now they says to me that I breached the terms and conditions of the casino with claiming ANOTHER NO DEPOSIT BONUS. It's funny because I DON'T CLAIMED (or I DIDN'T ASKED for no deposit bonus), and the funniest part is that no one who is normal would claim no deposit bonus if he have pending withdrawal.
        Also their Live Support is not so friendly and not so helping So can someone help me with this ?

        Thank you to all. K. H.

        I will copy/past my last conversation with Live Support


        Please wait for a site operator to respond.
        You are now chatting with 'Joyce'
        you: hi
        Joyce: Hello.  How may I assist you?
        you: can you tell me HOW to withdraw my money
        you: what i need to do to be able
        Joyce: May I know in which casino site are you playing in?
        you: slotnuts
        Joyce: Kindly stay on hold while I am checking your account.
        you: thank you
        Joyce: Your patience is appreciated.  I will be with you shortly
        you: ok i'm here
        Joyce: Upon checking I'm sorry but due to breached of terms and conditions of the casino you are not eligible to cash out your winnngs.
        you: and how to make them cashible ?
        you: deposit or something ?
        Joyce: I'm sorry but you have already breached the terms and conditions of the casino
        Joyce: the amount you have on your account can be use as a playable balance to play
        you: and there is no way to be cashed out ?
        Joyce: Your patience is appreciated.  I will be with you shortly
        you: because to be honest i DON'T remember that i asked and played that 10$ bonus
        you: there is no sence to ask for bonus if you have pending withdrawal
        you: because as i saw in account history a made withdraw request than after several hours claimed nd bonus and than withdraw failef
        you: failed*
        you: i'm pretty sure that i didn't asked for that second bonus...
        you: are you still here ? (after 10 min. waiting)
        Chat session has ended. (after another 15 min. waiting)
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        blueday

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          Hi seculla. Welcome to the forum.

          Unrfotunately, this casino is a rogue casino and every excuse will be used not to pay you.  You can read the review of this casino HERE

          blue
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          seculla

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          Thanks for this post from:

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          Haha, I see that now 

          Thanks for replay, and it's my pleasure to be part of this forum.

          Cheers,
          K.H.

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