RESOLVED - Quatro Casino cancel my withdrawal and closes my account

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    maiwen63

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        maiwen63

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        I have created for the first time an account and I used the 25 euro no deposit and deposited 1 euro. I won 150 euros.
        I requested a withdrawal of 150 euros and I sent for my verification documents.
        after 24 hours I am surprised by the casino an email informing me that my withdrawal  was canceled and my account is closed :

        Our systems have detected that multiple accounts have been created from your computer, your e-mail address or your personal data.

        The terms and conditions of the Casino does not allow the creation of more than one real account for each family unit, personal computer or e-mail address. This is necessary to reduce exposure to losses from the casino online.

        Therefore, following a breach of the Terms and Conditions of the Casino, your account has been closed permanently, your winnings are null and were confiscated.

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        edi.tanasescu

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        Ask a casino moderator to speak with them and request a prof about multiple accounts.If they don't provide evidence by your request then speak with ecogra and kahnawake gaming commission because they can help you.Pay attention,if you think that they have something on you don't do it because you won't solve anything.
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        maiwen63

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        Thank you Edi Tanasescu, they have not provided evidence and I'm sure I have not created from my computer more than one account.
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        edi.tanasescu

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        Ok then go for it,I am sure if you are innocent the casino moderators and the  gaming commisions will help you for sure.
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        maiwen63

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        I contacted Live chat and ask to provide proof that I created several accounts or provide me the numbers of accounts that I created from my computer or my email address, but the officer refused and answers:
        'I asked the supervisor, but unfortunately  we are not able to provide you more information about this closure'.
        I sent several emails to the casino to give me evidence or provide me the accounts created from my computer but I have not received a response
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        Renee_RA

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        Hi darkwin

        I have consulted with the risk management department and they have strong evidence regarding the duplicate accounts. They have no obligation to pass on any information.

        If you are not happy with the casino's decision, you are welcome to contact eCogra.

        Cheers
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        maiwen63

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        Hi Renee!

        I'm sure I have one account Quatro Casino, I never creates more than one account.
        If I have other accounts why they do not want to provide at least one account numbers.
        When a judge sentences a person is with evidence, and every accused has the right to be informed of the evidence.
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        linastante

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        Maybe this casino belongs to a group and they don't allow to have multiple accounts for their FAMILY ? You know what I mean...what I find incredibly lame is that they do NOT  provide any more information or evidence.
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        pokergranni

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        Renee_RA wrote:

        Hi darkwin

        I have consulted with the risk management department and they have strong evidence regarding the duplicate accounts. They have no obligation to pass on any information.

        If you are not happy with the casino's decision, you are welcome to contact eCogra.

        Cheers


        "No obligation to pass on any information"  Well you could say this about any account, now couldn't you?  I think this is just another way these crappy casino's change the T & C's to benefit them.  I certainly won't be depositing or playing at this joint!
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        Renee_RA

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        Pokergranni wrote:

        Renee_RA wrote:

        Hi darkwin

        I have consulted with the risk management department and they have strong evidence regarding the duplicate accounts. They have no obligation to pass on any information.

        If you are not happy with the casino's decision, you are welcome to contact eCogra.

        Cheers


        "No obligation to pass on any information"  Well you could say this about any account, now couldn't you?  I think this is just another way these crappy casino's change the T & C's to benefit them.  I certainly won't be depositing or playing at this joint!


        The casino will provide evidence to eCogra. If the player is indeed correct and only has one account, eCogra will rule in his favour.

        There is no rule against having an account at each individual casino. You cannot have more than one account at the SAME casino:

        1.All promotions can only be claimed once per computer, mobile device, person, household, family, household address, email address, credit card number, IP address or shared computer environment such as a library, workplace, fraternity, university or school. Any winnings associated with a bonus being claimed more than once will be confiscated and the casino account locked.

        As I said, the casino has strong evidence to prove this rule has been broken. Darkwin if you are confident that you did not break this rule, go to eCogra so they can see the evidence.

        Internal security and fraud checking policies are confidential for a reason. If we told everyone how they were caught it would defeat the purpose of having them.
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        mapluche

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        Always casino rewards problems... I receive daily promotions for open accounts  in his casinos. And i have evidencie in me home whit múltiples snails mails whit is .. And. If win they canceled the payments for open accounts in alls his casinos but why send. Daily is?
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        Renee_RA

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        antoniomx wrote:

        Always casino rewards problems... I receive daily promotions for open accounts  in his casinos. And i have evidencie in me home whit múltiples snails mails whit is .. And. If win they canceled the payments for open accounts in alls his casinos but why send. Daily is?


        If you could forward the spam to me at Renee@RewardsAffiliates.com I will be happy to take care of it. If it doesn't have your account number on it, it is from a third party like an affiliate, not Casino Rewards.

        Thanks.
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        maiwen63

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        I spent a great time browsing the net to looked for complaints against quatro casino in particular and in general rewards casino group and I found that several players have problems like me with this group. I will not post these links as are prohibited to post affiliate links.
        I found the casino rewards group does not seek to settle the problems of players, if a player wins with 1 euro deposit his account is closed and its withdrawal canceled for multiple accounts creation.
        it is necessary that all the members and the administrators of this forum know that I have an account quatro casino and I never creates other accounts,
        I'm the only one who uses my computer, no one else can use my computer because I live alone with my mother who do not even know what a computer is.
        I have already complained to eCogra and I will file a complaint to OPA and IGC.
        I have free time, I will fight to the end to prove that I have one account quatro casino.
        if the casino does not give me my right, several players will be saved and do not fall into the trap like me.
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        edi.tanasescu

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        Don't worry darkwin,I am sure that eCogra will rule in your favor if there is only one account made from your PC.
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        maiwen63

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        after several emails sent to Casino Rewards Risk, Management. yesterday I received the following email:

        Hello xxxxxxx,

        Thank you for your email.

        Following my email above please note that your casino account will remain closed and the gains were confiscated.

        Our systems have detected that multiple accounts QrealV0027520113, QrealM0166330602

        Were created from your computer, your e-mail address or your personal data.

        Please note that your casino account will remain close, and our decision is final.

        Regards,

        Annabelle
        Risk management


        before I had a hope that my problem can be solved with the casino, but when I browsed
        the website I lost hope, I found that this casino practice the law of the strongest.
        I do not understand we are millions on earth play casinos online sites to earn some money.
        but when there are problems with online casinos that do what they want, we find no that can help us.
        I think the forums are the most effective to defend the interest of the players of online casinos to ensure that casino operators are fair and honest with their players and performing any useful intervention for casinos to defend the interests of players.
        as I say I will fight to the end to prove that I have only one account quatro casino.

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