RESOLVED - Quatro Casino cancel my withdrawal and closes my account

I have created for the first time an account and I used the 25 euro no deposit and deposited 1 euro. I won 150 euros.
I requested a withdrawal of 150 euros and I sent for my verification documents.
after 24 hours I am surprised by the casino an email informing me that my withdrawal  was canceled and my account is closed :

Our systems have detected that multiple accounts have been created from your computer, your e-mail address or your personal data.

The terms and conditions of the Casino does not allow the creation of more than one real account for each family unit, personal computer or e-mail address. This is necessary to reduce exposure to losses from the casino online.

Therefore, following a breach of the Terms and Conditions of the Casino, your account has been closed permanently, your winnings are null and were confiscated.

Ask a casino moderator to speak with them and request a prof about multiple accounts.If they don't provide evidence by your request then speak with ecogra and kahnawake gaming commission because they can help you.Pay attention,if you think that they have something on you don't do it because you won't solve anything.

Thank you Edi Tanasescu, they have not provided evidence and I'm sure I have not created from my computer more than one account.

Ok then go for it,I am sure if you are innocent the casino moderators and the  gaming commisions will help you for sure.

I contacted Live chat and ask to provide proof that I created several accounts or provide me the numbers of accounts that I created from my computer or my email address, but the officer refused and answers:
'I asked the supervisor, but unfortunately  we are not able to provide you more information about this closure'.
I sent several emails to the casino to give me evidence or provide me the accounts created from my computer but I have not received a response

Hi darkwin

I have consulted with the risk management department and they have strong evidence regarding the duplicate accounts. They have no obligation to pass on any information.

If you are not happy with the casino's decision, you are welcome to contact eCogra.

Cheers

Hi Renee!

I'm sure I have one account Quatro Casino, I never creates more than one account.
If I have other accounts why they do not want to provide at least one account numbers.
When a judge sentences a person is with evidence, and every accused has the right to be informed of the evidence.

Maybe this casino belongs to a group and they don't allow to have multiple accounts for their FAMILY ? You know what I mean...what I find incredibly lame is that they do NOT  provide any more information or evidence.

"No obligation to pass on any information"  Well you could say this about any account, now couldn't you?  I think this is just another way these crappy casino's change the T & C's to benefit them.  I certainly won't be depositing or playing at this joint!

The casino will provide evidence to eCogra. If the player is indeed correct and only has one account, eCogra will rule in his favour.

There is no rule against having an account at each individual casino. You cannot have more than one account at the SAME casino:

1.All promotions can only be claimed once per computer, mobile device, person, household, family, household address, email address, credit card number, IP address or shared computer environment such as a library, workplace, fraternity, university or school. Any winnings associated with a bonus being claimed more than once will be confiscated and the casino account locked.

As I said, the casino has strong evidence to prove this rule has been broken. Darkwin if you are confident that you did not break this rule, go to eCogra so they can see the evidence.

Internal security and fraud checking policies are confidential for a reason. If we told everyone how they were caught it would defeat the purpose of having them.

Always casino rewards problems... I receive daily promotions for open accounts  in his casinos. And i have evidencie in me home whit múltiples snails mails whit is .. And. If win they canceled the payments for open accounts in alls his casinos but why send. Daily is?

If you could forward the spam to me at Renee@RewardsAffiliates.com I will be happy to take care of it. If it doesn't have your account number on it, it is from a third party like an affiliate, not Casino Rewards.

Thanks.

I spent a great time browsing the net to looked for complaints against quatro casino in particular and in general rewards casino group and I found that several players have problems like me with this group. I will not post these links as are prohibited to post affiliate links.
I found the casino rewards group does not seek to settle the problems of players, if a player wins with 1 euro deposit his account is closed and its withdrawal canceled for multiple accounts creation.
it is necessary that all the members and the administrators of this forum know that I have an account quatro casino and I never creates other accounts,
I'm the only one who uses my computer, no one else can use my computer because I live alone with my mother who do not even know what a computer is.
I have already complained to eCogra and I will file a complaint to OPA and IGC.
I have free time, I will fight to the end to prove that I have one account quatro casino.
if the casino does not give me my right, several players will be saved and do not fall into the trap like me.

Don't worry darkwin,I am sure that eCogra will rule in your favor if there is only one account made from your PC.

after several emails sent to Casino Rewards Risk, Management. yesterday I received the following email:

Hello xxxxxxx,

Thank you for your email.

Following my email above please note that your casino account will remain closed and the gains were confiscated.

Our systems have detected that multiple accounts QrealV0027520113, QrealM0166330602

Were created from your computer, your e-mail address or your personal data.

Please note that your casino account will remain close, and our decision is final.

Regards,

Annabelle
Risk management

before I had a hope that my problem can be solved with the casino, but when I browsed
the website I lost hope, I found that this casino practice the law of the strongest.
I do not understand we are millions on earth play casinos online sites to earn some money.
but when there are problems with online casinos that do what they want, we find no that can help us.
I think the forums are the most effective to defend the interest of the players of online casinos to ensure that casino operators are fair and honest with their players and performing any useful intervention for casinos to defend the interests of players.
as I say I will fight to the end to prove that I have only one account quatro casino.

Darkwin,

Good Luck in your plight to prove only one account!  PLEASE keep us updated on your situation!  The outcome might very well affect your fellow LCB'ers depositing and playing at this casino!

I wish you the best!

Can you log in with both usernames ? Maybe it is the casino group situation that Quatro has a sister casino where you are registered ?

Keep us updated !

HI linastante!

To connect with these two accounts I must know the passwords, but I know nothing of these accounts.

Quatro Casino is part of the casino rewards group, I have three accounts at casino rewards group : Quatro Casino, Luxury Casino and Nostalgia Casino.

It's easy to check,go to casinorewards official website,login with your username,if you do not know the password you can retrieve it by clicking the "forgot password option".If you have two accounts on quatrocasino they will be visible for sure.Have a nice day and good luck!.

Thank you Edi Tanasescu !

I did what you advised me to do and I found that I have only  two accounts : Luxury Casino and Nostalgia Casino, the 3rd Quatro account Casino  was closed.
here is a screenshot :

And which of the two was the Quatro Account you were aware of ? QrealV0027520113 or QrealM0166330602. They should give you an evidence that BOTH are yours AND whether it was the same IP or e-mail adress, or personal data ! This is not something which would cost a lot of work or time.

What I don't like is, that some casinos let you make a deposit, but once you claim your withdrawal or payout, they are blocking you. Why don't they install a block system during registration, I have seen that actually (like 'your email adress already exists') already.

Because they want to take your    There's no other reasons.

I know nothing of QrealV0027520113  and QrealM0166330602 accounts and I never creates more than one quatro casino account.
so far I have not seen a online casinos that invents two accounts for not paying. I play on other casinos and I never have a problem like this one.
I have seen in other forums  messages of non-payment of earnings among quatro casino and always the same reason: creating multiple accounts. you ca not find weird !
to deposit money you will have no problem. they do not even seek what country come by against money, but to cash they invent the problem of multiple accounts and therefore the player can not do anything.
better to choose the right casino to avoid disappointment.

We all paid our dues with bad casinos. I won't make an account there and avoid that casino. I also checked my accounts with help of casinorewards.com, rofl, I have like 10 accounts within their family. AND never made an withdrawal. 

The last Friday I sent an email to Casino Rewards Risk Management but hitherto I have not received any response.
Today I contacted the live chat and here is a copy of the discussion:

Welcome to Casino Rewards. You are currently number 1 in the queue and the average wait time is 2 seconds. The Mega Moolah jackpot is currently over £€$9 million - place a bet now and become our next Multi Millionaire!!

You are now chatting with Oliver.

Oliver: Welcome to the Casino Rewards support chat. How can I help you today?

you: Hi

you: Because Casino Rewards Risk Management informed me that my account QrealM0174093430 was closed and that I have two other accounts QrealV0027520113 and QrealM0166330602 I want to know the email address associated with both accounts.

Oliver: Let me check.

Oliver: I see that the names are not identical on these accounts.

Oliver: For security purposes, can you confirm your full name, date of birth, email address, postcode and phone number please?

Oliver: I'm sorry, I had the wrong ones opened. Still could you please answer the security questions?

you: xxxxxxxxxxxx

you: xxxxxxxxxxxxx

you: xxxxxxxxxxxxx

you: xxxxxxxxxxxxx

you: xxxxxxxxxxxxx

Oliver: Thanks for your patience. I'll be with you in just a moment.

Oliver: Thanks. You will have to discuss this with Risk Management, but I can tell you that the three accounts were created in different names and email addresses. We did detect details they all had in common though. That's all I can say, I'm sorry. Unfortunately I will not be able to assist you with your enquiry. Please contact the Casino Rewards Risk Management department by email at riskmanagement@casinorewards.com and they will be able to assist you.

you: So these are not my two accounts?

Oliver: They were detected as duplicated. You have to write to Risk Management, to receive specifics.

Oliver: Fx. all three share the same address.

you: It's not true I live alone with my mother

Oliver: And two of them an identical phone number. Do write to Risk Management, though, as this their field.

you: why the casino refuses to pay me and invents two accounts that do not know them

Oliver: Unfortunately I will not be able to assist you with your enquiry today. Please contact the Casino Rewards Risk Management department by email at riskmanagement@casinorewards.com and they will be able to assist you.

you: thank you!

Oliver: I'm very sorry, but I just can't speak on their behalf.

Oliver: Allow them a few days to answer you, Yahya. They should get back to you when you write them.

you: okay, thank you and i wish you nice day

Oliver: Thanks. You as well, Yahya

I assure you that this casino is not serious, it gives no importance to the players,  they invent things for not paying.
I swear I've never creates more than one casino account, and I am not stupid to create three casino accounts with the same address and same phone number.

Hi darkwin.

Let's wait for your eCogra complaint results. If you don't have more than one account, your name will be cleared.

Cheers

Alright Renee and thank you!

Because of quatro casino I lost confidence in online casinos, I was very naive in trusting this site and playing there but still, I could not think of a site also known could behave in this way.
Since I am sure that I never creates more than one Quatro Casino Account , if the casino does not reopen my account and does not validate my withdrawal, I will convey my problem  and warn as many people as the true nature of this site that poses as a serious and secure site....
I hope that my problem encourages as many people do not use this site or to leave permanently.

Hey Darkwin

Totally understandable. Have you logged a complaint with ecogra yet?
That will be the fastest way to resolution.

Thanks.

Today I received a email from Casino Rewards Risk Management to inform me that
my documents have been received and approved and my withdrawal will be processed in their next payment batch.
I thank the administrators and moderators of this forum for their support and thank Renee and all the members who supported me.

The problem is now resolved.

Good to know darkwin! Glad that you will receive the money that belongs to you

Darkwin,

It is so nice to read when players really do get their problems solved.  So often it is the other way around and frustrating to say the least.

Also, Thank-you for the update post!  It really is appreciated by myself and I am sure other LCB'ers!    It helps a player so much toward having as much information as possible about  a casino and therefore that player can make an informed decision about a real money deposit or even playing at that particular casino.

Thanks again for the post!

Good Luck!

Congratulations Darkwin! ,you did well,I told you if you are clean they have no chance.Ecogra always does the right thing.

No problem. Cheers

TOTAL SCAM... as soon as you withdraw SLOTS BECOME DEAD DEAD DEAD

Giving ridiculous free spins 2x 3x4x the most

BEt 2.00$ win 15 free spins x 2 win a ridiculous 5.40$

It's always like this NO CHANCE WHAT SO EVER TO GET SOME LOST BACK !!!

They're a BUNCH OF THIEF !!!

They say we don't control anything... WELL I DO THINK THEY DO !!! 

Fuck*ng scam thief !!!! 

You've made posts previously claiming we rig the software so you can't log in on the download version vs HTML5 and when I tried to help you, you refused to send me exactly what I asked for. Instead you kept complaining over and over without supplying anything. Why are you still playing at our brands? If you think they are rigged or a scam, either submit a complaint to eCogra, or please stop playing with us.