RESOLVED - Raging Bull & Bitcoin

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    Last post ago over 1 year by pokergranni
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      • Poker face funny
        • Started by
          Super Hero
          1080
        • last active 5 days ago
        Hi,

        I just made a deposit (I thought) at Raging Bull with bitcoins.  After I thought the transaction was completed, I closed the cashier window and went back to the casino to play a few tournaments.  When I entered the tournament window I noticed I had a 0.00 balance.

        I contacted live chat and spoke with Nathan.  After waiting almost 20 minutes for an answer of where my bitcoin deposit was, he asked me if I had proof of the deposit.  I told him yes and he told me to email it to support and then the casino closed on me.

        This was my first bitcoin deposit and maybe my last.  Now I have to prove I made a deposit????  I then checked my bitcoin account and the transaction was entered into the/a block.  I just want to know where my bitcoins went?

        Any help or suggestions would be so greatly appreciated! 

        Thanks,
        Pokergranni
      • 200 zpsnwkvewod
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          Hero Member
          950
        • last active about 2 months ago

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        • Me
        Hi Pokergranni,

        We notified the casino rep.

        All the best!
        Emma
      • Raging bull
        • Replied by
          Casino Rep
          568
        • last active 6 days ago

        Thanks for this post from:

        • 200 zpsnwkvewod
        • Poker face funny
        Hi Emma and Pokergranni,

        Thanks for brining this to my attention. I have my banking guru to look into this matter asap.
        This seems to be a regular occurrence, just ask Lane Jones here on LCB .....lol...

        Please just confirm your usrename for me so that we can locate your account.

        Don't worry Pokergranni, we will locate your transaction and rectify the issue. You have my word!

        Best Regards
        Jason
      • Raging bull
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          Casino Rep
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        Thanks for this post from:

        • 200 zpsnwkvewod
        • Me
        • Poker face funny
        Hi Pokergranni.

        We located your transaction and allocated it to your account. This shouldn't happen too frequently, but in the event that this does happen again, please bring it to our attention. My finance guy isn't available 24/7, but we will act on the case asap.

        My apologies for the inconvenience.

        Best Regards
        Jason 
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          Full Member
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        • last active 9 months ago
        I am the expert on the missing bitcoins!
      • Poker face funny
        • Replied by
          Super Hero
          1080
        • last active 5 days ago
        Jason FTA wrote:

        Hi Pokergranni.

        We located your transaction and allocated it to your account. This shouldn't happen too frequently, but in the event that this does happen again, please bring it to our attention. My finance guy isn't available 24/7, but we will act on the case asap.



        My apologies for the inconvenience.



        Best Regards
        Jason 



        Jason, Emma, & LCB Staff,

        I can't Thank-you enough and the solution to my problem was completed so quickly!  Amazing!!

        Now this is what I consider EXCELLENT CUSTOMER SERVICE!  This just proves that other casinos could provide this kind of service.  Although, I doubt they would come close to what Raging Bull has done!

        Thank-you too to the guys & gals here at LCB!  Y'all are just the best!

        Thank-you again so very much!
        Pokergranni
      • Me
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          admin
          6737
        • last active 26 min ago

        Thanks for this post from:

        • Poker face funny
        marking complaint as resolved smiley Thanks Jason for the swift reaction.

        Pokergranni good luck playing!
      • 200 zpsnwkvewod
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        Thanks for this post from:

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      • Poker face funny
        • Replied by
          Super Hero
          1080
        • last active 5 days ago

        Thanks for this post from:

        • 200 zpsnwkvewod
        • Index
        • Soad1
        • Me
        • 2d4818989f1ca7ccfaccc9b2527a6916
        Hi,

        I would like to add some additional great news.  After my account was credited, to my surprise it was not for the correct amount.  I contacted Raging Bull's support about the difference.  When I logged into Raging Bull the next day, not only was the correct amount in my account, but I was generously compensated for my trouble.

        Anyone that is looking for an online casino to play at Raging Bull is the spot.  With customer service like theirs I am a customer for life!  Just absolutely the best online casino I have found.

        Thank-you again Jason & Raging Bull,
        Pokergranni 

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