RESOLVED - Raging Bull & Bitcoin

Hi,

I just made a deposit (I thought) at Raging Bull with bitcoins.  After I thought the transaction was completed, I closed the cashier window and went back to the casino to play a few tournaments.  When I entered the tournament window I noticed I had a 0.00 balance.

I contacted live chat and spoke with Nathan.  After waiting almost 20 minutes for an answer of where my bitcoin deposit was, he asked me if I had proof of the deposit.  I told him yes and he told me to email it to support and then the casino closed on me.

This was my first bitcoin deposit and maybe my last.  Now I have to prove I made a deposit????  I then checked my bitcoin account and the transaction was entered into the/a block.  I just want to know where my bitcoins went?

Any help or suggestions would be so greatly appreciated! 

Thanks,
Pokergranni

Hi Pokergranni,

We notified the casino rep.

All the best!
Emma

Hi Emma and Pokergranni,

Thanks for brining this to my attention. I have my banking guru to look into this matter asap.
This seems to be a regular occurrence, just ask Lane Jones here on LCB .....lol...

Please just confirm your usrename for me so that we can locate your account.

Don't worry Pokergranni, we will locate your transaction and rectify the issue. You have my word!

Best Regards
Jason

Hi Pokergranni.

We located your transaction and allocated it to your account. This shouldn't happen too frequently, but in the event that this does happen again, please bring it to our attention. My finance guy isn't available 24/7, but we will act on the case asap.

My apologies for the inconvenience.

Best Regards
Jason 

I am the expert on the missing bitcoins!

Jason, Emma, & LCB Staff,

I can't Thank-you enough and the solution to my problem was completed so quickly!  Amazing!!

Now this is what I consider EXCELLENT CUSTOMER SERVICE!  This just proves that other casinos could provide this kind of service.  Although, I doubt they would come close to what Raging Bull has done!

Thank-you too to the guys & gals here at LCB!  Y'all are just the best!

Thank-you again so very much!
Pokergranni

marking complaint as resolved Thanks Jason for the swift reaction.

Pokergranni good luck playing!

  - Thank you

Hi,

I would like to add some additional great news.  After my account was credited, to my surprise it was not for the correct amount.  I contacted Raging Bull's support about the difference.  When I logged into Raging Bull the next day, not only was the correct amount in my account, but I was generously compensated for my trouble.

Anyone that is looking for an online casino to play at Raging Bull is the spot.  With customer service like theirs I am a customer for life!  Just absolutely the best online casino I have found.

Thank-you again Jason & Raging Bull,
Pokergranni