RESOLVED: RAGING BULL CASINO - DELAYED PAYOUTS

I have been a player at Raging Bull Casino for over 18 months now and withdrawals have always taken 24-72 hours to show up in my bank account. Payouts were consistent and timely with emails sent in the same order and time to keep a player updated on status.

Things have changed as my current payout and the one prior have taken weeks, not days to show up in my bank account.

Last Monday, March 21st, Dean "assured" me via email that my money would show up in my bank account and it did not.

I have emailed Dean three times since and no response at all. It is 4pm where Raging Bull is located and LIVE CHAT says I will hear from them today, but knowing how things have been operating at Raging Bull lately, the Finance Department will be closed very soon.

Stall tactics are not how Raging Bull normally has operated but since this is the second payout in a row where this is happening....I am concerned.

Raging Bull has become popular so slow payouts and poor customer service is not very comforting. If I had heard from Dean today, I woudl have felt better but have been on LIVE CHAT 2x's and they keep saying that he will be in touch today but that was hours ago.

Any other players notice the decline in services that made Raging Bull Casino so popular in the first place?

Thanks in advance....

Original thread for this was locked last Friday but here is the link to that.... https://lcb.org/onlinecasinobonusforum/direct-casino-support/raging-bull-casino-grand-fortune-malibu-club/msg412627#msg412627

Hello  luckychick17,

We are really sorry you're facing this situation. 
We got the information regarding your complaint on our live chat and the casino rep has already been notified.

Hope he'll get back to us shortly. Anyway, we'll keep you posted.

Best regards.

Thank you so much!!!

Still have not heard anything from Raging Bull, which is kind of surprising for them but not so much when dealing with many online casinos and withdrawal delays.

I cannot make a deposit either as it states that I have reached my deposit limit so I guess I am being blocked. I have deposited close to $20k at RBC over the last 18-months and am a GOLD VIP so not sure what is going on here.

I haven't had a cashout with them in a very long time, but I've definitely noticed a downhill slide by them in several different areas.  This new information from you isn't surprising to me because of it, but very disappointing.  Thank you for letting us know.

Hello luckychick17.

The casino rep has replied that the funds have left their account. You just have to be a little bit more patient and allow 5 to 10 working days for the wire transfer to reflect in your account as it is stated in their terms and conds.

Hope everything will be sorted out in the end.

Thank you for your patience.

Best regards.

MelissaN -

Thank you so  much for your immediate assistance.

Let me state that my payouts were requested on March 16th when the GOLD VIP pending period was still 12 hours or less. RBC just changed that rule to 48-72 hours last week so my payout does not apply. Also, the slow payout happened the first time with my March 6th payout too and I chalked that up to a mistake, but not again.

RBC has changed all their payout terms as of late and are still charging $45 per payout fee. That was ok with me when the payouts were 24-72 hours because they were so efficient and timely with email updates. I do not know what Raging Bull woudl change from this payout system that made them so popular.

I have been playing at Raging Bull Casino for 18 months and the payouts were always 24-72 hours......you can ask any other RBC player.

Last Monday, March 21st Dean "assured" me that my money would be in my bank last week and it wasn't. I requested copies of the Wire Transfer Receipts and he emailed that he would get them from the guys, never heard back. Emailed him 2 more times and he has not replied yet, not even bothered with an apology for misleading me.

Dean claims my money was processed and paid out on March 18th....the Wire Transfers are what any bank sends the moment a wire is sent to the sender. HE has sent these to me in the past, so why not this time if what he says is true. My winnings are still sitting in the cashier at RBC so not really sure what to believe.

Bottom line here is.....I have been playing at Raging Bull Casino for 18 months and the payouts were always 24-72 hours......you can ask any other RBC player.

Here is part of a chat I am currently having with Karine on Raging Bull just so you see what I am talking about:

you: Ok...but I want to know if payouts are back to taking 24-72 hours again?

you: In general....

Karine: Yes for sure it will

you: Ok....one last thing.

Karine: ok

you: I asked Dean last week for copies of the Wire Transfer Receipts that are standard when any wire is sent. He has not emailed them to me.....

you: I want to show to my bank here.

Karine: ok, I will request this from him also

you: Why are things slipping at Raging Bull?

Karine: We have more and more players now meaning more and more withdrawals

Karine: This could be one of the reasons

you: You are a business...

Karine: They are in the process of training more people in finance department and very soon things will go on smoothly

you: Like back to 24-72 hour psyouts?

Karine: yes

Karine: Just be patient for now Kate

you: Ok...I am still waiting to hear from Dean as promised today.

So not so sure what to make of this.....but Raging Bull should be reevaluated for review on this site.

Hello luckychick17,

I really understand your frustration, but you just need a little bit of patience and I hope you will get your winnings.

Please let us know when you hear from them.

Best regards.

Actually seeing how luckychick is from the US. Delays are fairly common these days with US based cash outs. Mainly because of the government's crack down on money laundering.
I will issue this warning, if you play within the US and insist on making credit or debit card deposits. Then want your money by wire, check, or cash transfer. Then please expect long delays. As these processors have to fly under the radar as to not get caught by US authorities.

Thanks for your response Cheetahwind.....but Raging Bull had fast payouts for 18 months until they switched to this "new system."

If payouts are so hard to get to payers, how can the casinos legally take out deposits in 2 seconds?

It works both ways, as illegal is illegal, right?

I was just told that I would be paid last week by Dean and nothing.

Now Jason claimed that Dean sent me screenshots of the proof that the payments were made on March 18th but I NEVER got any email. I asked it to be re-sent because I never got a single email from RBC.....that was hours and hours ago and still have not sent these screenshots that would allow me to show my bank to see if the issue is on my end.

Just not being treated very professionally by Raging Bull, as not replying to emails, claiming they sent proof that I never got and have not resent when I asked numerous times politely. It takes 2 secs to re-send an email.....literally.

I would think RBC would send these screenshots that prove they sent the wire on March 18 to shut-me-up if anything.

Could be there old processor because of there fast pay outs got seized by the secret service. Hence the switch on processors. I highly doubt Raging Bull is doing this on purpose.

As for your question about them taking money so fast have you ever seen a processor say transaction for casino x. I highly doubt it. It probably says something about a clothing store, travel, pay pal like system, etc, etc. That's how they fly under the radar.

Ok...first off the secret service in the USA is the president's personal security service, more likely the FBI is what you meant to say.

Regarding that deposits are charged using fake descriptors....wire transfers are listed as from x-casino either as they are just regular, international wire transfers which happen every day.

Fact is RBC said they switched process services, but they also changed the rules on their website to make payouts longer. The $45 fee is still taken per payout from players winnings....for slower payouts that is not a good business plan.

RBC is a business, other casinos have fast payouts always without hic-cups at all. RBC got popular because they built a rep for fast and timely payouts that were consistent for 18-months. Why the sudden change to a worse system means they did not do their due diligence in hiring an incompetent processor.

Jason claims that it is not RBC's fault cause the processor has the payouts once sent, but if RBC is paying the processor to send wires, they should be able to set the guidelines or find a processor that will live up to them. Or keep the old and trusty system. 

Bottom line is....whatever changes RBC makes internally to how they handle business should not effect players at all. And if it does it should be so minor and fixed so fast that players will not even pick up on it. That is how successful businesses are run, period. Raging Bull is a business and players withdrawals should not go form 24-72 hours to weeks or else they will face the consequences.

Look...all Jason from Raging Bull has to do is send me the screenshots Dean says he has as proof that they paid me on March 18th so I can bring to my bank. It would show that RBC is telling the truth and maybe the issue is on my end, but my bank needs to WTR to research the wire.

Pretty simple....RBC has not re-sent these alleged screenshots that I never got in the first place. It takes 2 secs to re-send an email....

Of course LhasaLover...the only way to keep players from accepting second-rate treatment is by posting things on these forums. The casinos get called out and players can be warned.

I agree, things at RBC have slipped lately and it is very obvious. If you look at RBC t&c and VIP Tier perks they changed the payout rules to make them longer on both.

Not good at all......but what I have just realized is RBC gives these type of forums multiple bonuses to hand out for free to members....this brings players to sites and in turn they don't press iRBC to give answers when complaints are listed. That is my take on things after looking at a few different casino forum sites.

@ luckychick17

We, the casino reserves the right to change our processors, terms and conditions etc when we feel the need. Which we have not done until now. By changing our default pending periods from 24 hours to max 72 hours does not make us rogue or dodgy in any way, shape or form.

We go out of our way to assist ALL levels of players and do our best to accommodate, and this INCLUDES you!!

Just a little bit of info on me. I am a full Operations Manager and Marketing Manager of our brands and was not told by anyone to represent the Brand here on LCB. I chose to be here, to help out and reward players. I don't give freebies to gain players votes, I give these freebies as I appreciate valuable feedback and the loyalty of LCB members.

If you feel so strongly about us "slow" paying you, then by all means stop playing with our brands. I can't spend my hole day, every day saying the same stuff over and over and over and over and over!!

WE PAID YOU IN FULL!! Which means the funds left our account, which means we have no control over the time it takes to reach your account, The terms and conditions clearly state wire transfers could take up to 10 working days!!!!!

Thanks for understanding!!

PS..... to all other members, the changes made should not effect any other players moving forward. The pending periods have changed to 48 hours (72 hours max - banking and public holidays). There after the withdrawal will be processed and could take between 5 to 10 working days. Having said this, we have seen funds hit players accounts within 12 hours of being processed.

Best Regards
Jason

Jason,
Certainly you have the right to change processors, T&C's, processing times, and any other thing you want  to change as far as how the business practices.

HOWEVER, in the interest of maintaining happy and profitable players, it would be nice if you guys let us know about these changes as they happen, rather than letting us find out by surprise, which leads to disappointment, fear, frustration and player loss; don't you agree?

Also, we all KNOW wire transfers are pretty nearly instantaneously posted to the receiver's account, no matter what country it's coming from and to.  You're saying the money left your account already, so are you telling us the processor is holding that money for 5-10 days before sending it on to us?  Can you tell us why?

I think the bottom line is that we need transparency in order to trust a casino completely.  You started out super hot here with the daily postings and all the freebies, but many things have changed in the last couple of months.  Those of us who've been playing online for many years have seen all this before and it sends up red flags everywhere.

Luckychick ~ Cheetah knows what he is talking about. The Secret Service handles all financial crimes including cyber-crime, fraud, electronic funds transfer, telecommunications and money-laundering. I am not saying that is what happened to your payment, just wanted you to know the Secret Service is not exclusively the security for the President. The original mission was enforcing counter-fitting laws during the civil war.

By the way, I would be pissed off, too! I hope you get paid soon.

I have been following this thread since it began..

Lucky Chick please advise us all when the funds do arrive as I am sure there are many of us following this that play with GFC and RBC.

I do agree that transparency, communication and follow thru are key. My experience has mostly been positive at these casinos but like has been stated, we online players have seen what were reliable venues change over time to the point they are blacklisted.

Best to all.

I have just requested a small withdrawal from Grand Fortune. I have only once ever had an issue to Ecopayz on WD here.
I will advise how the process goes.

Jason -

You are totally in the right to change your Terms & Conditions at Raging Bull whenever you like and to whatever you want.

Raging Bull's popularity spiked because you built a reputation on having fast payouts between 24-72 hours to arrive in a players bank account. But it was also the wonderful customer service that anytime I had a pending payout, I could ask for an update on my funds and Raging Bull woudl know exactly what day and where any payout was at all times.

This seems to be the case no longer at RBC, as you cannot tell me where my payout it is that you said was processed and sent on March 18th. My winnings are still in RBC's cashier in process, not processed like you said.

It does not make sense for any business to weaken the area in which they thrived the most, and stood out from the rest. For RBC that was withdrawals being fast, with timely email updates and awareness of where the wires were at all times. 

Raging Bull's new, slower and untraceable is not what I used too. I am lad yo changed the t&c so players know what they are dealing with upfront, but I liked the old, fast system better. 

Paying $45 fee per payout for withdrawals that went from 2-3 days to weeks is something you said woudl change too so we will have no fee or reduced. When does that happen? I paid the $45 fees on each of my current three outstanding payouts, so.....

Could not have said it better myself.....as a USA player we only have one withdrawal option available at Raging Bull....Wire Transfer with a $45 fee. Nothing else.

And I Have not gotten my money yet and my bank says they see no incoming wire either.

Hey JennaROX - I apologize as I just googled secret service and you and Cheetah are correct. But in the USA you never hear them on the news with stuff like that. It is always the FBI...

I am pissed off at Raging Bull because I still have not gotten my money and RBC is saying that it is out of their hands that the money was paid on March 18th. I have asked for Wire Transfer Receipt copies or SWIFT since last week so I can show my bank but have yet to receive them from RBC.

Raging Bull or any business cannot blame anyone but themselves, as who they hire to process players winnings is there problem if they are incompetent and don't tell RBC anything regarding where payouts are.

@ Jason you need to talk to your processor. You have chosen to work with such processor so you do have some degree of responsibility here.
This is obviously causing delays and its making players unhappy ( especially since you got us all so used to RBC being always prompt ). Plus the new 48hrs pending time is never a good thing and no player will be too happy about it no matter how you try to justify it.

@luckychick, you been told many times to be patient. So wait for those 10 biz days to expire and then complain if you don't get the funds. This whole conversation is not leading anywhere and certainly won't speed up your withdrawal.

Thank you!!!! Exactly my point......I told both Jason and Dean that they should post that withdrawal will be slower now and give players a heads up that their is a new system that might cause issues during the transition. My payout is still in my cashier with the status of "in process" but Jason swears it was processed, paid and sent as a wire almost two weeks ago.

And like LhasaLover stated....I have seen this happen any times before. New casino starts out hot, attentive to players, fast payouts. So the casino starts getting popular and things start going down hill and fast.

Bottom line is red flags are flying at half-mast right now for Raging Bull....

I agree with everything you said and that was the point I was trying to make to Jason and Dean.

Tomorrow is Day 10...and I am trying to be patient but with the way things have been at RBC lately for example:
- Dean's email from last Monday guaranteeing my money in my bank by end of last week.
- Jason saying that I got sent screen shots that proved payment was made by RBC that I never got.
- Celebrating bank holidays in South Africa when they are located in Mauritius.
- Chat reps tell you different stuff all the time

Along with no one at RBC taking any responsibility for anything at all makes me VERY nervous.

Trust me, I don't want to deal with this crap but it seems to be the norm and I have played enough online to know the what signs are red flag triggers .....and this is textbook stuff.

Still not been paid....Dean emailed and said the funds would be in bank account today. ANd again, the funds are not in my account.

It is business day #11 and about to hit 3 weeks since original request was made.

Raging Bull better get back to 24-72 hour payouts again.....cause this new system stinks in everyway possible.

Just updating you that no funds have been paid today.

Dean emailed me this morning early and said the funds would hit my bank account today. Another untrue statement to buy time I guess. Very disappointing and frustrating, as I thought RBC was different.

Theyl better go back to 24-72 hour payouts again.....cause this new system stinks in everyway possible.

Just an update:

Raging Bull still has not paid me.

Raging Bull Casino has made numerous promises that I am getting my funds in my bank account, ignoring my emails so have to contact them fr any updates; LIVE CHAT reps have been instructed not to answer any question I ask, and they have not sent me the SWIFT receipts so I can give the transaction # so my bank can trace the wire that was sent eligibly sent, processed and paid out on March 18th

Just to add, this withdrawal involved 3 separate payouts requested in the same 24 hours. I was told that they would be combined so no problem. Well, I found out that the payouts were not combined and Raging Bull charged me 3 separate $45 payouts fees = $135 total.

Seems like Raging Bull Casino might have sold out as numerous rule changes to made in favor of the casino, all new LIVE CHAT reps and the trusted Dean told me this is his last week as Raging Bull Casino's VIP manager.

I have had a pending payout for over 3-weeks stuck somewhere, and rep Jason has blamed a transition to a "new system" having unforeseen hic-cups as the issue at Raging Bull.

But evidently, it seems to me like this is a total overhaul to new management. And this new group is all about the casino, not the players, which is NOT GOOD!!! 

Anyone else know if this is true? Or if they suspect that same thing?

Ok....I just chatted with Dean via chat rep Blandine. I want to keep my fellow peer players updated as to how I am being treated by Raging Bull Casino regarding my current payouts. I copy and pasted the chat below from when Dean got on:

The following is a record of your online chat.

General Info
Chat start time Apr 4, 2016 8:03:08 AM EST
Chat end time Apr 4, 2016 8:24:12 AM EST
Duration (actual chatting time) 00:21:04
Operator Blandine

Blandine: hi it's dean
Blandine: how can i help?
you: Hi Dean...it is luck1717
Blandine: hey kate
you: Where is my payout?
you: I need the SWIFTS so my bank can trace the payouts...
Blandine: I confirmed with the bank on thursday afternoon and they said they apologize about the delays, they mentioned your batch of payments were delayed, they said they resent them out on friday and the money will be in your account today
Blandine: i damn swore them because they gave you and i the run around
you: I should have been given the transfers #'s last week, but for some reason I keep getting excuses.
you: Dean I do not blame you...
Blandine: I know you do not but it feels like you do, i take up lots of time in my day trying to chase up this withdrawl for you
you: Can you please ask them for the SWIFTS because my bank sees no incoming wires coming in at all and they would.
Blandine: ok i will but it will only be later on this evening.
you: Thank you Dean....but the "new system" or new management is TERRIBLE!!!
Blandine: Chat later, i hope the money hits your account today like they promised me
Blandine: there is no new management
you: There are new chat reps, new deposit and payout rules....it seems like a total overhaul.
Blandine: have a wonderful day
Blandine: well we did employ new chat reps to hndle the volume of players that we have
you: Dean....I need the SWIFTS as the wires are not being seen.
Blandine: *handle
Blandine: i will get it when the guys comeonline
you: Why can you not just send me the SWIFTS???
Blandine: i can't chat to someone who is not online
Blandine: because i do not have access to the banks back office
you: I guess they could not send the SWIFTS before because they NEVER sent the wire...so they lied.
you: I get that Dean but I hope Raging Bull does not plan to stay with this new system???
Blandine: I do not know kate but all they said that the money was resubmitted on friday
Blandine: no, i am actually in talks with the bank about these issues as it stresses me out having to deal with all these queries
you: Jason told me over and over and over again that it had been sent on March 18
you: But this is your last week....
Blandine: yes because that is what the bank told us.
you: And I cannot believe I was charges 3 x $45 in fees.....
Blandine: have a good day kate, please let me know if you get or don't get yourmoney today so i can push the bank for the swifts
Blandine: kate let us deal with those issues after you get your money
you: Dean....I AM TELLING YOU NOW MY BANK SAID NO WIRES ARE INCOMING!!!!
Blandine: so what can i do when my guys are not online?
Blandine: they will be online in a few hours and i will chat to them
you: It is the middle of the work day....where are they?
you: The workday just started in EST....
Blandine: in a whole different time zone, you need to understand it is not the same time around the world kate
Blandine: well different companys have different working times
you: What time zone are the bank guys located in?
you: Not banks.
Blandine: I seriously cannot argue or get into debates such as time zones rightnow, i will let you know when i know
you: Why did they not waive the payout fees for me?
Blandine: the bank guys usually get in at 1pm est
you: So 9pm your time?
Blandine: i cannot answer those questions but i will ask them and let you know.....
you: Why did the bank not waive the payout fees for me?
Blandine: yeah, i will be awake that time on a call with them because i need this sorted out
you: Why did they charge me 3 fees?
Blandine: I will check for you kate, my progress is getting hindered everytime i have to take a chat with you...
you: Banks open at 9am worldwide....and if you use Barkleys still they are open.
info: Your chat transcript will be sent to xxxxx@yahoo.com at the end of your chat.
Blandine: Let me get back to work and find out as much as possible for you and ook at the batches that were sent to you
you: Look Dean, I Have been lied to over and over again.
Blandine: remember it is thirdparty so it all depends when they are in the office in order to liase with the bank
you: No excuse!!! Raging Bull hires the third party...so it is Raging Bull's issue.
Blandine: Good bye kate, please email me on dean----@gmail.com
you: That is the way businesses are run....
you: I HAVE EMAILED YOU!!
you: YOU HAVE NOT RESPONDED....
Blandine: so let us deal with the issue.
Blandine: kate it is a monday and i am taking care of the books for last month...it is very hectic
Blandine: please allow me to do my job and chase the bank up
Blandine: themore time i spend ttalking to you the less time i have to do wrk
Blandine: I will et to the bottom of this. Thanks
you: Whatever. This gets worse by the minute and it hurts Raging Bull's reputation.
Blandine: have a great day kate
Blandine: I even went so far to show them the threads that you posted in order to give them a wake up call
Blandine: good bye kate , chat later
you: And I will keep posting them.

oh my, honestly I would be extremely upset as well >:(

We all have our fingers crossed.

Thank you so much dory99.

Raging Bull's behavior is like Jekyll and Hyde. And yes, it is very upsetting.

I wish JasonFTA would post a reply because he says I got paid on March 18th, but obviously this "new system" was not telling the truth, hence why I cannot get copies of the wire transaction # (SWIFT) so my bank can trace the supposedly sent wire.

I do not understand what is going on here, but Raging Bull just wasted 18-months of building a reputation by acting like this.

I will keep you updated.....and thanks again .

Ok Raging Bull has a new slideshow on the bottom of their homepage of "SEALS OF APPROVAL"...

And....this website https://lcb.org is one of the sites that has given Raging Bull Casino its stamp/seal of approval. I have never seen LCB Seal on the RBC Review before so it must have just been stamped. PLEASE SEE ATTACHMENT.

How can RCB give a stamp of approval when they are behaving like this towards a GOLDBULL VIP player who has deposited over $20k?

Ok seriously now. You have to calm down and stop posting all over the forum. I have merged the most recent topic you started.

First off Seal of Approval was awarded last year ( https://lcb.org/news/9528-lcb-approved-casino-raging-bull ). Just because you never saw it does mean you should draw the wrong conclusions!

As to your complaint , and as you know, we are ACTIVELY monitoring and are in direct contact with this casino. We have emailed the Reps again and waiting on their response.

So far this cash-out delay seems to be an isolated case, and we are doing everything in our power to have this resolved for you.

But your continuous rant is again not helping anyone.

If this proves not to be an isolated case and more delays occur we will definitely consider removal of our seal until things are improved.
However We will not  be making any haste and premature decisions just yet.

So once again, please calm down, be patient or otherwise I will have no choice but to lock these topics again ( whilst we will still be active in resolving this complaint behind the scene ).

Zuga

I understand where you are coming from Zuga, and I apologize for ranting but Raging Bull has not been helpful at all and the countless false promises/assurances/guarantees makes me so upset.

Treating a GOLD VIP so carelessly is very unprofessional and I expected more from Raging Bull Casino. Blaming the "new system" is unacceptable, lying to me over and over to buy time is low... and if this can happen at the beginning, with this new processor why woudl RBC continue to use them when things worked so well prior?

Zuga, I am trying my best to be patient but why won't they just send copies of the SWIFTS? It would solve the issue....cause my bank could trace the wires. It makes absolutely no sense for a bank/processor to withhold this information if "the new system" is true to their words.

Hello luckychick17,

The casino rep has been notified regarding the issue,don't worry. We'll keep you posted and we hope the problem will be sorted out soon.

Best regards.

Thank you MelissaN - I have really tried to help solve this problem, but for some Raging Bull will not get me the SWIFT # so I can have my bank trace the wires.

Also, how could this be an isolated incident when Jason has said over and over again that the issue is due to "hic-cups" from transitioning  to a "new system."That gave me the impression it was a Raging Bull issue, not a me issue.

I have sent 2-3 emails to Dean since last Friday when I did not get paid again, asking him for an update; or the SWIFTS but he has not replied to me at all.

I just feel very mislead by Raging Bull, and helpless as the chat reps have now been instructed NOT to answer any I ask on LIVE CHAT. I am just told to email Dean but he has not responded at all recently.

Honestly, there is no explanation as to why this is taking so long. Even of they did not send the wire on March 18th, like I was told....you can send a wire in minutes if need be so not sure what is going on.

Have you heard back from Jason at all about this???

And thanks again for your help.

Hey MelissaN -

Have you heard back from Raging Bull at all?

I have not so was hoping you had better luck. I just feel very in the dark about where my money is....it is very unprofessional. 

Thanks again for anything you can do....

Best,
Kate

Hello luckychick17, 

I haven't heard from Jason since he posted his reply here in this thread. He has been contacted again and we're waiting for the reply.

We are doing our best to sort out this issue.

Thank you for your patience. We'll keep you posted, don't worry.

Best regards.

luckychick17 - I have no clue what you expect to hear from me here on LCB other that what Dean has already told you?

Please direct all your communication to Dean as he has requested you on multiple occasions. We have processed the funds and the funds have left our account +- 2 weeks ago.

He is currently on the phone with the processors trying to trace the funds and hopefully will have an answer soon. There is no point in posting the same stuff over and over on the forum.

I hope that this is the last time that i will be responding to this issue on this or any other forum as we are trying to get to the bottom of this for you.

Regards
Jason

wow  I think she has a right to ask were her money is (the purpose of this forum I assumed)

maybe you can have them lock this topic again raging bull to shut her up ,,,as YOU HAVE DONE BEFORE

Jason, you are the most beloved chat representative that I have ever seen. Every casino forum is filled with praises to your amazing support. In fact, you have even gone above & beyond for me in the past. However, in this instance, I haven't really seen the type of service that we have all come to expect from you. Some of your responses to LuckyChick seem almost condescending.

It's important to remember that she is not the one at fault. She has been misled. That is a fact. Whether RB sent the money or not, she has not received it. She was told she would have received it on several occasions that have now come and gone. Do you not agree that she has been misled?

Even more important then being misled, she is still without her money. Let's imagine for one second, that you were the person waiting on a payment for several weeks. All the while, being strung along with broken promises and excuses. We have all read the chats. She has not been paid yet. Today is Wednesday, tomorrow will be 3 weeks of waiting on your wire transfer. That is totally unacceptable.

Jason, Dean, both of you are superstars among players. We expect more from you, not only because Raging Bull promotes their efficient timely payments, but also because you have delivered on those expectations time and time again.  

So, as annoyed as you may be about having to deal with this on a public forum, you should be grateful that you are not in LuckyChick's position. I guarantee you she is the one getting the short end of the stick here.

If you are truly unable to communicate any further information about where her money is, the very least you should be doing is treating her like VIP she has earned at your casino. If I deposited $20k in a casino and I were treated this way, I can't even imagine that scenario, because it is unheard of! VIP's aren't blown off and disregarded, their loyalty is the reason the casino thrives.

I agree, she definitely has a right to ask about her money!

As far as I can tell, LCB has continually stood up for player rights & regularly updates warnings when necessary. I am sure they are monitoring this situation & it's definitely not beneficial for RB's brand. Anyone who is following this can see that LuckyChick has been wronged.

Zuga, unlocked the thread shortly after & I assumed that was a cool down period for some of the hot heads that were active on the thread.

Thank you JennaROX, you summed up everything perfectly.

I have felt this whole time that Jason was accusing me of something, when all I wanted was some answers about where my winnings were. Jason has not helpful at all, and he has been downright disrespectful to me on this thread.

Dean is always polite, but his updates are very confusing. He did finally emailed me this morning saying that the banks could not find the payouts because the "new finance guy" never sent them in the first place. But Dean "assured" me at least 3 separate times since March 18th that the funds would show up in my bank account on a certain day, respectively. Never happened.

Then I have Jason insisting over and over again that this whole time that the issue was due to "unforeseen hic-cups" due to implementing a "new system that will benefit players down the road."

Bottom line is I do not know what to believe anymore because I still have yet to be paid any money by Raging Bull Casino.

I hope they at least waive the $45 payouts fee(s) for me......just as a courtesy but won't hold me breath on this one.

ONE MORE THING.....I sincerely apologize for any ranting I might have done on this thread. Honestly, I just wanted to make sure that other players could see what was happening with examples, and that I was not freaking out like Jason made me out to be. I did not want the casino to disparage this on-going issue at all.

Thank you so much Kerch123!! You got right to the point...and support from fellow players is very comforting.

Jason -

Let me clue you what I expected to hear from you about this issue.... the truth, a real solution and  assuming responsibility instead of blaming everyone and everything but Raging Bull Casino for what is still is unresolved.

And Dean only replied to me this morning since last week, so might want to get your facts straight before you make such accusations. It was low.

Bottom line is Jason, you are RBC's player casino rep....and I was just looking for your help.

Thank you so much, as I am sure without you intervening that Jason would not have been forced to acknowledge the issue ever again.

Unfortunately, as of right now Raging Bull has still yet to pay me. So frustrating.....

Just thought I would update the thread with the latest news on my payouts.

Unfortunately, I have still NOT received any wired funds but Dean did email me late this afternoon EST. In his email, Dean quoted what the new processor told him, word for word.

Hi Kate,

So here is that concrete answer that I had promised you:-

“the funds for that batch were send in the weekend as Friday is weekend and will arrive today so the batch gets processed tomorrow and everybody has the funds Thursday or Friday latest”

This actually gave me a good laugh, because In this day and age sending sending a wire is not this complicated nor does it take so long. 

I replied to Dean and again said if you could send my the SWIFTS, it would give me no reason to have to bother him with the issue anymore because my bank could trace it.

Dean did reply to my request:

I have requested the swifts and they can only get it once they send the payments which as you can see from the previous email will be today, I can assure you that the money will hit your account in the time frame that they promised below.

So I asked Dean to get the SWIFTS first thing Wednesday morning please, as it would give me some me some piece of mind, which I certainly deserve.

PLEASE NOTE: RBC players go to your cashier in RBC....as under the withdrawals tab it now states the following"
BankWire: Fee: Free!

This means my three payouts will be fFREE FEE which saves me $135 in total.

ALSO....please let me now if you want me to STOP updating this thread in such detail.

Personally, I know that as a player, I would want to know the timeline of this whole fiasco to keep me informed. As the last thing I want to do is annoy any fellow RBC players.

Otherwise, I hope you all have a very ice evening.

UPDATE:

No SWIFTS have been emailed to me; and no funds have been wired into my bank account.

I also understand your frustration and i would check into it as you are doing  if i was in your place . I am not bothered by your updates and i hope you get your money soon  .  Gold VIP is a great achievement .