RESOLVED: RAGING BULL CASINO - DELAYED PAYOUTS

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Bob marley

luckychick17

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    • Bob marley

      luckychick17

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      I have been a player at Raging Bull Casino for over 18 months now and withdrawals have always taken 24-72 hours to show up in my bank account. Payouts were consistent and timely with emails sent in the same order and time to keep a player updated on status.

      Things have changed as my current payout and the one prior have taken weeks, not days to show up in my bank account.

      Last Monday, March 21st, Dean "assured" me via email that my money would show up in my bank account and it did not.

      I have emailed Dean three times since and no response at all. It is 4pm where Raging Bull is located and LIVE CHAT says I will hear from them today, but knowing how things have been operating at Raging Bull lately, the Finance Department will be closed very soon.

      Stall tactics are not how Raging Bull normally has operated but since this is the second payout in a row where this is happening....I am concerned.

      Raging Bull has become popular so slow payouts and poor customer service is not very comforting. If I had heard from Dean today, I woudl have felt better but have been on LIVE CHAT 2x's and they keep saying that he will be in touch today but that was hours ago.

      Any other players notice the decline in services that made Raging Bull Casino so popular in the first place?

      Thanks in advance....

      Original thread for this was locked last Friday but here is the link to that.... http://www.latestcasinobonuses.com/onlinecasinobonusforum/direct-casino-support/raging-bull-casino-33601/msg412627/#msg412627
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      MelissaN

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      Hello  luckychick17,

      We are really sorry you're facing this situation. 
      We got the information regarding your complaint on our live chat and the casino rep has already been notified.

      Hope he'll get back to us shortly. Anyway, we'll keep you posted.

      Best regards.
    • Bob marley

      luckychick17

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      Thank you so much!!!

      Still have not heard anything from Raging Bull, which is kind of surprising for them but not so much when dealing with many online casinos and withdrawal delays.

      I cannot make a deposit either as it states that I have reached my deposit limit so I guess I am being blocked. I have deposited close to $20k at RBC over the last 18-months and am a GOLD VIP so not sure what is going on here.

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      LhasaLover

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      • Bob marley
      I haven't had a cashout with them in a very long time, but I've definitely noticed a downhill slide by them in several different areas.  This new information from you isn't surprising to me because of it, but very disappointing.  Thank you for letting us know.
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      MelissaN

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      luckychick17 wrote:

      Thank you so much!!!

      Still have not heard anything from Raging Bull, which is kind of surprising for them but not so much when dealing with many online casinos and withdrawal delays.

      I cannot make a deposit either as it states that I have reached my deposit limit so I guess I am being blocked. I have deposited close to $20k at RBC over the last 18-months and am a GOLD VIP so not sure what is going on here.


      Hello luckychick17.

      The casino rep has replied that the funds have left their account. You just have to be a little bit more patient and allow 5 to 10 working days for the wire transfer to reflect in your account as it is stated in their terms and conds.

      Hope everything will be sorted out in the end.

      Thank you for your patience.

      Best regards.
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    • Bob marley

      luckychick17

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      MelissaN wrote:


      Hello luckychick17.

      The casino rep has replied that the funds have left their account. You just have to be a little bit more patient and allow 5 to 10 working days for the wire transfer to reflect in your account as it is stated in their terms and conds.

      Hope everything will be sorted out in the end.

      Thank you for your patience.

      Best regards.


      MelissaN -

      Thank you so  much for your immediate assistance.

      Let me state that my payouts were requested on March 16th when the GOLD VIP pending period was still 12 hours or less. RBC just changed that rule to 48-72 hours last week so my payout does not apply. Also, the slow payout happened the first time with my March 6th payout too and I chalked that up to a mistake, but not again.

      RBC has changed all their payout terms as of late and are still charging $45 per payout fee. That was ok with me when the payouts were 24-72 hours because they were so efficient and timely with email updates. I do not know what Raging Bull woudl change from this payout system that made them so popular.

      I have been playing at Raging Bull Casino for 18 months and the payouts were always 24-72 hours......you can ask any other RBC player.

      Last Monday, March 21st Dean "assured" me that my money would be in my bank last week and it wasn't. I requested copies of the Wire Transfer Receipts and he emailed that he would get them from the guys, never heard back. Emailed him 2 more times and he has not replied yet, not even bothered with an apology for misleading me.

      Dean claims my money was processed and paid out on March 18th....the Wire Transfers are what any bank sends the moment a wire is sent to the sender. HE has sent these to me in the past, so why not this time if what he says is true. My winnings are still sitting in the cashier at RBC so not really sure what to believe.

      Bottom line here is.....I have been playing at Raging Bull Casino for 18 months and the payouts were always 24-72 hours......you can ask any other RBC player.

      Here is part of a chat I am currently having with Karine on Raging Bull just so you see what I am talking about:

      you: Ok...but I want to know if payouts are back to taking 24-72 hours again?

      you: In general....

      Karine: Yes for sure it will

      you: Ok....one last thing.

      Karine: ok

      you: I asked Dean last week for copies of the Wire Transfer Receipts that are standard when any wire is sent. He has not emailed them to me.....

      you: I want to show to my bank here.

      Karine: ok, I will request this from him also

      you: Why are things slipping at Raging Bull?

      Karine: We have more and more players now meaning more and more withdrawals

      Karine: This could be one of the reasons

      you: You are a business...

      Karine: They are in the process of training more people in finance department and very soon things will go on smoothly

      you: Like back to 24-72 hour psyouts?

      Karine: yes

      Karine: Just be patient for now Kate

      you: Ok...I am still waiting to hear from Dean as promised today.


      So not so sure what to make of this.....but Raging Bull should be reevaluated for review on this site.

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      MelissaN

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      Hello luckychick17,

      I really understand your frustration, but you just need a little bit of patience and I hope you will get your winnings.

      Please let us know when you hear from them.

      Best regards.
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      cheetahwind

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      Actually seeing how luckychick is from the US. Delays are fairly common these days with US based cash outs. Mainly because of the government's crack down on money laundering.
      I will issue this warning, if you play within the US and insist on making credit or debit card deposits. Then want your money by wire, check, or cash transfer. Then please expect long delays. As these processors have to fly under the radar as to not get caught by US authorities.
    • Bob marley

      luckychick17

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      cheetahwind wrote:

      Actually seeing how luckychick is from the US. Delays are fairly common these days with US based cash outs. Mainly because of the government's crack down on money laundering.
      I will issue this warning, if you play within the US and insist on making credit or debit card deposits. Then want your money by wire, check, or cash transfer. Then please expect long delays. As these processors have to fly under the radar as to not get caught by US authorities.


      Thanks for your response Cheetahwind.....but Raging Bull had fast payouts for 18 months until they switched to this "new system."

      If payouts are so hard to get to payers, how can the casinos legally take out deposits in 2 seconds?

      It works both ways, as illegal is illegal, right?
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    • Bob marley

      luckychick17

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      MelissaN wrote:

      Hello luckychick17,

      I really understand your frustration, but you just need a little bit of patience and I hope you will get your winnings.

      Please let us know when you hear from them.

      Best regards.


      I was just told that I would be paid last week by Dean and nothing.

      Now Jason claimed that Dean sent me screenshots of the proof that the payments were made on March 18th but I NEVER got any email. I asked it to be re-sent because I never got a single email from RBC.....that was hours and hours ago and still have not sent these screenshots that would allow me to show my bank to see if the issue is on my end.

      Just not being treated very professionally by Raging Bull, as not replying to emails, claiming they sent proof that I never got and have not resent when I asked numerous times politely. It takes 2 secs to re-send an email.....literally.

      I would think RBC would send these screenshots that prove they sent the wire on March 18 to shut-me-up if anything.
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      cheetahwind

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      Could be there old processor because of there fast pay outs got seized by the secret service. Hence the switch on processors. I highly doubt Raging Bull is doing this on purpose.

      As for your question about them taking money so fast have you ever seen a processor say transaction for casino x. I highly doubt it. It probably says something about a clothing store, travel, pay pal like system, etc, etc. That's how they fly under the radar.
    • Bob marley

      luckychick17

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      cheetahwind wrote:

      Could be there old processor because of there fast pay outs got seized by the secret service. Hence the switch on processors. I highly doubt Raging Bull is doing this on purpose.

      As for your question about them taking money so fast have you ever seen a processor say transaction for casino x. I highly doubt it. It probably says something about a clothing store, travel, pay pal like system, etc, etc. That's how they fly under the radar.


      Ok...first off the secret service in the USA is the president's personal security service, more likely the FBI is what you meant to say.

      Regarding that deposits are charged using fake descriptors....wire transfers are listed as from x-casino either as they are just regular, international wire transfers which happen every day.

      Fact is RBC said they switched process services, but they also changed the rules on their website to make payouts longer. The $45 fee is still taken per payout from players winnings....for slower payouts that is not a good business plan.

      RBC is a business, other casinos have fast payouts always without hic-cups at all. RBC got popular because they built a rep for fast and timely payouts that were consistent for 18-months. Why the sudden change to a worse system means they did not do their due diligence in hiring an incompetent processor.

      Jason claims that it is not RBC's fault cause the processor has the payouts once sent, but if RBC is paying the processor to send wires, they should be able to set the guidelines or find a processor that will live up to them. Or keep the old and trusty system. 

      Bottom line is....whatever changes RBC makes internally to how they handle business should not effect players at all. And if it does it should be so minor and fixed so fast that players will not even pick up on it. That is how successful businesses are run, period. Raging Bull is a business and players withdrawals should not go form 24-72 hours to weeks or else they will face the consequences.

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    • Bob marley

      luckychick17

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      cheetahwind wrote:

      Could be there old processor because of there fast pay outs got seized by the secret service. Hence the switch on processors. I highly doubt Raging Bull is doing this on purpose.

      As for your question about them taking money so fast have you ever seen a processor say transaction for casino x. I highly doubt it. It probably says something about a clothing store, travel, pay pal like system, etc, etc. That's how they fly under the radar.


      Look...all Jason from Raging Bull has to do is send me the screenshots Dean says he has as proof that they paid me on March 18th so I can bring to my bank. It would show that RBC is telling the truth and maybe the issue is on my end, but my bank needs to WTR to research the wire.

      Pretty simple....RBC has not re-sent these alleged screenshots that I never got in the first place. It takes 2 secs to re-send an email....
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    • Bob marley

      luckychick17

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      LhasaLover wrote:

      I haven't had a cashout with them in a very long time, but I've definitely noticed a downhill slide by them in several different areas.  This new information from you isn't surprising to me because of it, but very disappointing.  Thank you for letting us know.


      Of course LhasaLover...the only way to keep players from accepting second-rate treatment is by posting things on these forums. The casinos get called out and players can be warned.

      I agree, things at RBC have slipped lately and it is very obvious. If you look at RBC t&c and VIP Tier perks they changed the payout rules to make them longer on both.

      Not good at all......but what I have just realized is RBC gives these type of forums multiple bonuses to hand out for free to members....this brings players to sites and in turn they don't press iRBC to give answers when complaints are listed. That is my take on things after looking at a few different casino forum sites.
    • Raging bull

      Jason FTA

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      @ luckychick17

      We, the casino reserves the right to change our processors, terms and conditions etc when we feel the need. Which we have not done until now. By changing our default pending periods from 24 hours to max 72 hours does not make us rogue or dodgy in any way, shape or form.

      We go out of our way to assist ALL levels of players and do our best to accommodate, and this INCLUDES you!!

      Just a little bit of info on me. I am a full Operations Manager and Marketing Manager of our brands and was not told by anyone to represent the Brand here on LCB. I chose to be here, to help out and reward players. I don't give freebies to gain players votes, I give these freebies as I appreciate valuable feedback and the loyalty of LCB members.

      If you feel so strongly about us "slow" paying you, then by all means stop playing with our brands. I can't spend my hole day, every day saying the same stuff over and over and over and over and over!!

      WE PAID YOU IN FULL!! Which means the funds left our account, which means we have no control over the time it takes to reach your account, The terms and conditions clearly state wire transfers could take up to 10 working days!!!!!

      Thanks for understanding!!

      PS..... to all other members, the changes made should not effect any other players moving forward. The pending periods have changed to 48 hours (72 hours max - banking and public holidays). There after the withdrawal will be processed and could take between 5 to 10 working days. Having said this, we have seen funds hit players accounts within 12 hours of being processed.

      Best Regards
      Jason

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