Lilly from RagingBull

I don't know  what to make of this, but, here goes...

Please wait for a site operator to respond.
You are now chatting with 'Lilly'
Lilly: Welcome to the casino's online Live Chat service. How may I assist you?
bentot: hi
bentot: i couldnt login to my account
Lilly: Please give me a moment while I have a look for you.
Lilly: Thank you for holding
bentot: np
Lilly: I can see that your account has been banned due to registration of several accounts and you have been playing a lot of free bonuses without making deposits
bentot: yes you are the third person i talked to about that
bentot: i have NEVER able to log in
bentot: in ANY of these accounts
bentot: not even the first one
Lilly: Yes but you played several free coupons right
Lilly: and this is against the rule of the casino
bentot: on which account?
Lilly: My other colleagues has already told you about it I suppose
bentot: they told me otherwise
bentot: on which account have i logged in?
Lilly: Okk
bentot: last guys told me just wait for a bit and try to login again
bentot: but is till couldnt login
Lilly: Bot am telling you that yoour account has been banned automatically by the system and cannot be unbanned
Lilly: Yes you will not be able to
Lilly: You have been banned
bentot: why did the lady from yesterday told me to just reset my password and the guy from half hour ago told me just wait a couple minutes and try again?
Lilly: because she did not checked your history
bentot: on which account did i use any bonus?
bentot: or logged in at least
bentot: is the question really that hard?
Lilly: I'm sorry I'm only getting back to you now, we are experiencing high chat volumes at the moment, Thank you for your patience.

bentot: thats fine

bentot: so is this going to be resolve or should i just look for another site to play?
Lilly: I'm sorry for the delay. I'll be right with you.
bentot: its ok but you havent really answered my question
Lilly: Thank you for holding Mc Anthony
Lilly: You have played over $ 500 as free bonuses account bentot casino Grand Fortune
Lilly: and you have been a bonus abuser
bentot: whoa
bentot: i thought i was trying to login on raging bull, i might have clicked the wrong casino
Lilly: Even on raging bull your account is banned
bentot: oh wait its the right one
Lilly: due to abuse of bonuses on one of our syster casino
bentot: i know that it is
bentot: i would like to see where in your T&C that says that
bentot: would refer me which part i could look that up?
Lilly: https://lcb.org/casinos/raging-bull
Lilly: It was a pleasure assisting you, and please feel free to get in touch with us anytime for any additional help you may need.
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Then she just left while I was reading their T&C. It was hilarious. It was fun talking to you Lilly, and work just a bit on your typos. I could also tell Raging Bull's casino rep how I ended up with multiple accounts if he/she ever see these post. Its cause of a bug on their instant play page.

lol

Hi McAnthony Balingit,

My apologies for the poor service which you received from the chat operator. I will be taking this chat up with the Call Center Manager. In the meantime please afford me the opportunity to look into your account and why you are not able to login.

Thanks for your patience!

Best Regards
Jason

Hi McAnthony Balingit,

I have looked into your account status and unlocked the account. Apart from the account being locked due to the multiple bonuses on Grand Fortune (which is irrelevant) I do see that you entered your password in incorrectly as well.

Regarding the chat you had with the call center agent. She was totally out of line and I will ensure that she gets dealt with appropriately.

Yes, you have redeemed multiple coupons without attempting to deposit on Grand Fortune, but Grand Fortune and Raging Bull Casino are treated as two separate casinos.

Having said this, I would like to warn you that redeeming multiple bonuses could result in your bonus to purchase ratio being high which might result in future restrictions.

Please do me a favor, try accessing your account now. Once you have done so, let me know and I will pop a little inconvenience bonus on the account for you,

Anxiously awaiting your reply!

Best Regards
Jason

lo;l  RIGHT