Here my Troubles with AC Casino
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03:28andy briers: hi
03:29Frank A.: Hi Andy
03:29andy briers: can you check about my problem with 10free chip for live games
03:29andy briers: LIVEFREE10
03:30Frank A.: I am showing the bonus was already lost in your account
03:31andy briers: i have met full playtrough and had 280 on account when it was reached playtrough
03:32andy briers: when it needed converted or transferred to account again
03:32andy briers: the money was completely gone
03:32Frank A.: Ok yes I see what happened
03:33Frank A.: Unfortunately when the playthrough was completed you didn`t click the red bottom to adjust your balance to real money and instead you continue playing that`s why is showing as lost
03:33andy briers: so all for nothing?
03:34andy briers: so long played for playtrough
03:36Frank A.: I am sorry Andy, there`s nothing I can do to revert this situation, I will have this reviewed to avoid further misunderstandings, you may continue taking our freechips to play or deposit
03:36andy briers: no thx
03:36andy briers: done playing here
03:36andy briers: by
Troubles with AC Casino
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