Topic Closed [due to inactivity of submitter] Redbet WARNING

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Last post made 7 years ago by redbetcasinomanager1
RedbetWarning

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  • Redbet WARNING! I played there yesterday. Used a 100% deposit bonus to get some extra money to play with (deposited 100€, got 200€ total).

    But I would not have needed it as I won a nice amount almost immidiately using a 3€ bet. But the bonus still had to be wagered so I kept playing. Since my bankroll was increased from the win I bet a bit more; 10€ per spin. When their site said that the bonus had been wagered I asked for a withdrawal. T

    he amount was about 2400€. Today I got an email saying that they confiscated the entire win. Apparently in their rules they have a clause about bonus money and that if you make a bet bigger than 5€ they take everything from you.

    So even though I never used the actual "bonus money" and even though I did not do any huge bets - just normal bets in relation to bank roll size - they still took everything. No warning, no "you need to wager correctly before withdrawal" just straight up stealing. I've argued with their support the entire day and they are stonewalling me.

    I have reported them to the Malta Gaming Authority because of this rule that is clearly designed to trap unsuspecting players that happen to win a bit and as a result increases the bet size. Of course one can make the argument that it is all my fault for not reading the terms of service - sure; it's just a 33 page long document in a language that is not my first language and where the senctence in question is right in the middle of it (yea, just 1 sentence you have to miss in a HUGE document for them to rob you dry!).

    I actually had glanced over the bonus requirements earlier (I'm an old customer of theirs) but I had misread it as that the maximum it can count towards wagering the bonus is 5€ per spin, not that it was forbidden to bet more. Zero service mindedness. Zero interest in keeping a customer that have been playing there regularly for the past 3 years. It's not like I tried to scam them when I played with 10€ bets instead of them 5€ wanted.

    They stole a months pay from me so I figure the least I can do is spread the word for a month. This is the first site I'm posting on; the first of very many. To anyone who reads this: Stay away from Redbet! They WILL steal your money!

  • Hi,

    Well, their bonus terms and conditions are crystal clear. 

    You just said that you used 100% deposit bonus.

    Rule number 5 from their bonus t&c:

    "The highest bet allowed when using bonus money, until the wagering requirement has been fulfilled, is 5 euro (50 SEK) per spin and 50 euro cent (5 SEK) per betting line."

    It is player's responsibility to always read casino terms and conditions.

  • I know how you feel, it is a huge money you've lost and it is indeed your responsibility to read the terms. As a frequent gambler for over 3 years I assuming that you know the rules of bonuses. There are reasons why the maximum bet rules are made.

    I also made a mistake by accident of pressing max bet and after the spin I contacted the support the accident that just happend, my account was blocked but after reviewing my game session they decided to unblock my account because I contacted them about it and they did see it as an accident.

    maybe if you just ask you deposit back they will be so kind to give it back to you. 

    please be more careful next time.

     

  • Hi,

    My friend I’m really sorry to hear about your problem. Can you please pm me your Redbet username. Once you have supplied this, I will then have a word with our payments department to investigate and see what we can do about your issue. Once ready I will feedback and let you know their decision right away.

    That said, if there is anything we can do to make your playing experience in our platform more joyful please do let me know.

    Thanks in advance,
    Marius

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