redstagcasino slot monte magic bonus

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    Last post ago about 1 year by sloto
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    • last active 3 hrs ago

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        • Started by
        • last active 3 hrs ago
        Agent ImageClose
        info: at 2:44:27
        Dear customer, your opinion is important to us. Please fill out a short survey at the end of the conversation by clicking on the ‘close’ button.

        Please wait for a site operator to respond.
        info: at 2:44:29
        You are now chatting with 'Briana'
        you: at 2:45:56
        i was playing monte magic the spin befor this one and it landed on the bonus but it did not give it to me
        you: at 2:46:02
        you: at 2:46:38
        it said bonus sever somthing
        you: at 2:47:15
        and went to home page
        Briana: at 2:48:39
        you: at 2:48:32
        Briana: at 2:49:04
        Just for verification purposes, May I please have your name, email address and your date of birth.
        you: at 2:49:26
        Briana: at 2:50:13
        Briana: at 2:50:25
        I am checking the game
        you: at 2:50:22
        you: at 2:50:57
        i only spun it one time
        you: at 2:51:20
        so it is the spin befor this one
        Briana: at 2:52:44
        i see you were playing mountain magic with some reward chips and you were betting 3 cents
        you: at 2:52:42
        Briana: at 2:53:42
        there are 10 spins all of them pay correctly
        you: at 2:55:12
        i did not get the bonus on my last spin i landed on bonus but it said bonus something is not responding and went to home page
        you: at 2:56:01
        i did not get to play the bonus
        Briana: at 2:56:51
        did you enter the game back
        you: at 2:57:25
        only 4cents was added for the paint stick im on the game now and spun it one time
        you: at 2:57:56
        it was the spin before this one
        you: at 2:58:20
        when i hit the bonus
        Briana: at 3:00:07
        the spin before pay the accnt 0.20 cents
        you: at 3:02:51
        ok so i paid 20 still did not get the bonus ill end it here. you just mite want to let tech.know
        Briana: at 3:03:58
        everything is fine with the machine
        Briana: at 3:04:05
        0.20 cents
        Briana: at 3:06:36
        if this happens back remember to take an screen shot
        Briana: at 3:06:47
        and sent it bye email
        Briana: at 3:07:09
        Are there any other inquiries or questions I may be of assistance with?
        you: at 3:07:09
      • Sloto cash
        • Replied by
          Casino Rep
        • last active 3 days ago

        Thanks for this post from:

        • Panda kiss
        • 200 zpsnwkvewod
        Hi jamiedaryl

        Thanks for your message. I spoke with the casino who explained to me the following..

        ''In these cases we check the customers game play history to see if all spins were paid out correctly

        In case there is a discrepancy we escalate to WGS (the software provider) for a resolution.

        In this case it would appear that everything was paid out correctly.

        We will follow up with the customer, we have called him and sent him an email to contact us.''

        Please let me know when you have spoken with customer care and confirm that everything is resolved

        Mr Sloto

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