redstagcasino slot monte magic bonus

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Last post made 8 years ago by sloto
jamiedaryl
  • Started by
  • jamiedaryl
  • United States Sr.Newbie 40
  • last active 5 years ago

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  • Agent ImageClose
    info: at 2:44:27
    Dear customer, your opinion is important to us. Please fill out a short survey at the end of the conversation by clicking on the ‘close’ button.

    Please wait for a site operator to respond.
    info: at 2:44:29
    You are now chatting with 'Briana'
    you: at 2:45:56
    i was playing monte magic the spin befor this one and it landed on the bonus but it did not give it to me
    you: at 2:46:02
    RS0245975870
    you: at 2:46:38
    it said bonus sever somthing
    you: at 2:47:15
    and went to home page
    Briana: at 2:48:39
    hello
    you: at 2:48:32
    hello
    Briana: at 2:49:04
    Just for verification purposes, May I please have your name, email address and your date of birth.
    you: at 2:49:26
    jamie***********************************
    Briana: at 2:50:13
    thanks
    Briana: at 2:50:25
    I am checking the game
    you: at 2:50:22
    thanks
    you: at 2:50:57
    i only spun it one time
    you: at 2:51:20
    so it is the spin befor this one
    Briana: at 2:52:44
    i see you were playing mountain magic with some reward chips and you were betting 3 cents
    you: at 2:52:42
    yes
    Briana: at 2:53:42
    there are 10 spins all of them pay correctly
    you: at 2:55:12
    i did not get the bonus on my last spin i landed on bonus but it said bonus something is not responding and went to home page
    you: at 2:56:01
    i did not get to play the bonus
    Briana: at 2:56:51
    did you enter the game back
    you: at 2:57:25
    only 4cents was added for the paint stick im on the game now and spun it one time
    you: at 2:57:56
    it was the spin before this one
    you: at 2:58:20
    when i hit the bonus
    Briana: at 3:00:07
    the spin before pay the accnt 0.20 cents
    you: at 3:02:51
    ok so i paid 20 still did not get the bonus ill end it here. you just mite want to let tech.know
    Briana: at 3:03:58
    everything is fine with the machine
    Briana: at 3:04:05
    0.20 cents
    Briana: at 3:06:36
    if this happens back remember to take an screen shot
    Briana: at 3:06:47
    and sent it bye email
    Briana: at 3:07:09
    Are there any other inquiries or questions I may be of assistance with?
    you: at 3:07:09
    no

  • Hi jamiedaryl

    Thanks for your message. I spoke with the casino who explained to me the following..

    ''In these cases we check the customers game play history to see if all spins were paid out correctly

    In case there is a discrepancy we escalate to WGS (the software provider) for a resolution.

    In this case it would appear that everything was paid out correctly.

    We will follow up with the customer, we have called him and sent him an email to contact us.''

    Please let me know when you have spoken with customer care and confirm that everything is resolved

    Mr Sloto

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