redstagcasino slot monte magic bonus

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    Last post ago 10 months by sloto
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          Agent ImageClose
          info: at 2:44:27
          Dear customer, your opinion is important to us. Please fill out a short survey at the end of the conversation by clicking on the ‘close’ button.

          Please wait for a site operator to respond.
          info: at 2:44:29
          You are now chatting with 'Briana'
          you: at 2:45:56
          i was playing monte magic the spin befor this one and it landed on the bonus but it did not give it to me
          you: at 2:46:02
          you: at 2:46:38
          it said bonus sever somthing
          you: at 2:47:15
          and went to home page
          Briana: at 2:48:39
          you: at 2:48:32
          Briana: at 2:49:04
          Just for verification purposes, May I please have your name, email address and your date of birth.
          you: at 2:49:26
          Briana: at 2:50:13
          Briana: at 2:50:25
          I am checking the game
          you: at 2:50:22
          you: at 2:50:57
          i only spun it one time
          you: at 2:51:20
          so it is the spin befor this one
          Briana: at 2:52:44
          i see you were playing mountain magic with some reward chips and you were betting 3 cents
          you: at 2:52:42
          Briana: at 2:53:42
          there are 10 spins all of them pay correctly
          you: at 2:55:12
          i did not get the bonus on my last spin i landed on bonus but it said bonus something is not responding and went to home page
          you: at 2:56:01
          i did not get to play the bonus
          Briana: at 2:56:51
          did you enter the game back
          you: at 2:57:25
          only 4cents was added for the paint stick im on the game now and spun it one time
          you: at 2:57:56
          it was the spin before this one
          you: at 2:58:20
          when i hit the bonus
          Briana: at 3:00:07
          the spin before pay the accnt 0.20 cents
          you: at 3:02:51
          ok so i paid 20 still did not get the bonus ill end it here. you just mite want to let tech.know
          Briana: at 3:03:58
          everything is fine with the machine
          Briana: at 3:04:05
          0.20 cents
          Briana: at 3:06:36
          if this happens back remember to take an screen shot
          Briana: at 3:06:47
          and sent it bye email
          Briana: at 3:07:09
          Are there any other inquiries or questions I may be of assistance with?
          you: at 3:07:09
        • Sloto cash


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          • last active 20 days ago

          Thanks for this post from:

          • Panda kiss
          • 200 zpsnwkvewod
          Hi jamiedaryl

          Thanks for your message. I spoke with the casino who explained to me the following..

          ''In these cases we check the customers game play history to see if all spins were paid out correctly

          In case there is a discrepancy we escalate to WGS (the software provider) for a resolution.

          In this case it would appear that everything was paid out correctly.

          We will follow up with the customer, we have called him and sent him an email to contact us.''

          Please let me know when you have spoken with customer care and confirm that everything is resolved

          Mr Sloto

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