RESOLVED: RivalPowered.com

Here is a transcript of a live chat I had with a very nice gentleman at SuperNova casino:

12 : 44 : 49 (system): Agent Jeremy has joined the chat.
12 : 44 : 03 (Me): are you able to look and see the last conversations that I had with the CSR I last spoke with?
12 : 44 : 14 (Me): and the one before that?
12 : 44 : 20 (Me): <3
12 : 44 : 26 (Me): <3 you lots
12 : 44 : 28 (Me): thanks
12 : 45 : 50 (Jeremy): Hi!
12 : 45 : 05 (Me): I have registered with Rival casinos in the past, but not this particular one
12 : 45 : 59 (Jeremy): What is your username, please?
12 : 45 : 19 (Me): Do i need to create a new account with Supernova?
12 : 46 : 28 (Jeremy): Yes, in case you don't have one with us - you need to =)
12 : 45 : 46 (Me): my email is juggagrooves@outlook.com
12 : 45 : 56 (Me): will you stay with me as I do?
12 : 46 : 04 (Me): please
12 : 46 : 21 (Me): and before I get started check out my email addresses just to make surer
12 : 46 : 28 (Me): juggagrooves@outlook.com
12 : 47 : 22 (Jeremy): If you need someone to stay near - I am glad to be one.
12 : 46 : 33 (Me): juggagrooves@yahoo.com
12 : 46 : 42 (Me): drep@outlook.com
12 : 46 : 55 (Me): have any of those email addresses registered with Supernova?
12 : 48 : 26 (Jeremy): Bot that I can find.
12 : 48 : 29 (Jeremy): Not*
12 : 48 : 29 (Me): ok - i'm going to register with one of those now, because i thought i had a few days aho
12 : 48 : 30 (Me): ago
12 : 49 : 10 (Me): and when i fininshed and tried to log in - it said my account had been locked...even though it was my first time logging in with the account i had just registered
12 : 49 : 25 (Me): has something like this happened before with anyone?
12 : 50 : 45 (Jeremy): You need to try registering an account now.
12 : 49 : 59 (Me): when i asked why it was locked I was given a BS answer that i had entered my password incorrectly and therefore the account was locked
12 : 50 : 58 (Jeremy): We will see what happens.
12 : 50 : 27 (Me): I don't want to experience this again
12 : 51 : 42 (Jeremy): So what do you want me to do? Help you not to be afraid? =)
12 : 50 : 59 (Me): so yes - help is appreciated
12 : 50 : 59 (Me): so yes - help is appreciated
12 : 50 : 59 (Me): so yes - help is appreciated
12 : 51 : 53 (Jeremy): No problem.
12 : 51 : 11 (Me): I want you to watch as i register this account
12 : 51 : 21 (Me): my password is going to be 123456
12 : 51 : 48 (Me): my username will be PryorDavid
12 : 53 : 46 (Jeremy): Okay, I understood.
12 : 53 : 48 (Me): it won't accept that password
12 : 53 : 53 (Me): so I'm going to use
12 : 54 : 01 (Me): 123David
12 : 54 : 34 (Me): ok - registration complete
12 : 54 : 44 (Me): here I go to log in for the first time
12 : 55 : 00 (Me): It says
12 : 55 : 05 (Me): Your account has been locked
12 : 56 : 01 (Jeremy): Yes, I can see that.
12 : 55 : 17 (Me): Please contact support
12 : 55 : 22 (Me): so why is this happening?
12 : 55 : 40 (Me): I entered the correct password only once upon signing in the initial time
12 : 55 : 50 (Me): so does your system say I entered the wrong password?
12 : 56 : 15 (Me): if so - go ahead and try to log in as me with the username and password i just signed up with and provided to you
12 : 57 : 38 (Jeremy): You have previously played at some Rival casinos and there was some sort of issue you got.
12 : 57 : 00 (Me): this is what happened
12 : 57 : 02 (Me): are you ready?
12 : 57 : 56 (Jeremy): And they have put you on a block from playing all the other Rival casinos.
12 : 57 : 19 (Me): I was given a $5 free chip from a rival casino
12 : 57 : 44 (Me): I turned it into $400 and followed all the terms and conditions to a T
12 : 57 : 56 (Me): I actually even deposited at that casino
12 : 58 : 03 (Me): which you have to do to withdrawal
12 : 58 : 14 (Me): and then they block me? For what reason?
12 : 58 : 22 (Me): I find that shady...don't you?
12 : 58 : 36 (Me): I love that you have been here with me to explain this to uyou
12 : 58 : 41 (Me): you are STELLAR
12 : 59 : 43 (Jeremy): Well, I do, but I can not be sure that it is a 100% truth on what has happened.
12 : 59 : 04 (Me): and I'd like to let your boss know how awesome you are for being truthful and honest with me
13 : 00 : 01 (Jeremy): No offense.
12 : 59 : 12 (Me): I know that is the truth
13 : 00 : 11 (Jeremy): I understand the point.
12 : 59 : 23 (Me): what does Rival say?
12 : 59 : 41 (Me): and is there a way to contact Rival to talk about this?
12 : 59 : 49 (Me): I mean - BIG RIVAL
13 : 00 : 00 (Me): and isn't it funny that I win at a casino
13 : 00 : 03 (Me): they cut me a check
13 : 00 : 06 (Me): and then block me"
13 : 01 : 01 (Jeremy): Your account is just locked for creating new accounts. You can go ahead and try to email them on a main Rival website.
13 : 00 : 13 (Me): like THEY are the rivals
13 : 00 : 26 (Me): what is a main Rival website
13 : 01 : 49 (Jeremy): I don't have that email address to provide you with. Did never contact them directly.
13 : 01 : 58 (Jeremy): Just google it, I suppose.
13 : 01 : 10 (Me): will you check with your boss?
13 : 01 : 14 (Me): I don't mind waiting
13 : 01 : 36 (Me): I'll give you 10 stars and suggest you get a raise or promoted
13 : 01 : 51 (Me): I'm a man of my word as you can see from this chat
13 : 02 : 07 (Me): I do what I say and am transparent in all dealings
13 : 02 : 32 (Me): I'm a fun loving guy, and I want the world to be a better place
13 : 05 : 00 (Jeremy): I understand and thank you for that. There is no need for that though.
13 : 05 : 10 (Jeremy): But I do not have that email that you need now.
13 : 04 : 36 (Me): or a way for this transcript to be sent to my email
13 : 05 : 28 (Jeremy): I would suggest you to do some search on google/
13 : 04 : 47 (Me): most live chats provide that option
13 : 04 : 58 (Me): it's those that don't that I weary of depositing at anyways
13 : 05 : 11 (Me): You're great Jeremy and I wish you the very best

Read this, and get back to me please.

and this includes ALL members, administrators, and non-members who may or may not have had this happen to them.

I also wish I could attach a poll to this thread, but on this new formatted site - I don't see that option anywhere.  :) 

Hey drjugz,

The casino has been notified. As soon as they get back to us we'll let you know. 

Your IP was blocked obviously.... And you talk way too much, were you smoking crack as you spoke with this guy?

Hi drjugz,

My name is Ric and I work at Supernova casino. the issue is not with the casino itself, Supernova, but the software provider, Rival, which have decided not to accept your membership. 

 As a Rival casino, Supernova must comply with software provider's decision. It may be the result of previous issues at other Rival casinos.

We do not discuss private information concerning a player, openly on a forum, but we would happily discuss it with you, one-to-one. 

This said, we will not be able to accept your membership as a player as it stands.

Regards,

Ric