I found a casino I did not remember playing at before and made a deposit of $15 to take advantage of a special offer they had which added about the same amount to mine. I had a question after playing maybe 5 spins in slots and went to live chat who explained and answered my question. when I tried to get back to my game I found I had been disconnected which then after several trys turned out to be disabled and then not allowed. when contacting support I was told that in the past I had had multiple accounts at this casino. I hadn't remembered playing there before and demanded to know the date of the occurrence. I was told the date of the multiple accounts was one over TEN YEARS AGO!!! I was incredulous. I explained I hadn't played in years and from time to time I had guests who may have played or opened another account possibley in my name, I don't know. they would not even allow me to finish playing out my money but told me I would be receiving a refund within 10 days. I complimented them on their casino hospitality and told them what I thought about why they didn't just remove the multiple accounts as I am quite sure other casinos would do after the long time period of the error. they reminded me of some kind of religious fanatics so holy were they so unforgiving my personal SIN. strange but true. I am still in shock. km
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