RESOLVED - Spartan Slots Try to Slow Down Withdrawal Process

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    Last post ago over 1 year by LHofsdal
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    anfransen

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        anfransen

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        Another complaint,

        I played the welcome bonus from Spartan Slots and made the playthrough.
        Sent docs for withdrawal and got a message that my account is verified for withdrawal.
        The next day i got this email with title DECLINED PAYOUT:
        -----------
        Thank you for choosing Spartan Slots Casino as your online entertainment provider!

        We hereby inform you that your payout request has been declined due to the fact that your account has been randomly chosen for a Verification Process.

        This consists of Management selecting a few random accounts with pending withdrawals, in order to review the paperwork that has been received from them, to make sure it is complete and legible, that the account information matches the paperwork and to review the account game sessions.

        This is a random procedure and there is no pre-determined selection process, meaning that there is no way to anticipate beforehand which accounts will be reviewed.

        Please bear in mind that this procedure may be repeated more than once a year and depends significantly on the security level set by our Risk and Security Department, the type of game played and if any suspicious pattern of play is detected.

        Therefore, every customer who requests a payout will be subject to this process at some point or another, even if they have all the corresponding requirements for a payout in order. Once the verification process has been started, the funds are returned to your account and you are free to request a new payout at your own discretion.

        Thank you for your comprehension on the matter. Feel free to read our Payout Guidelines under section #7 by accessing the following link: http://www.spartanslots.com/terms-and-conditions-of-spartan-slots .

        For more information, please do not hesitate to contact us, we will gladly assist you.
        ---------------
        so i asked the live chat and was told that it would take 7 business days then afterward everything is okay.
        well.. i dont know what is the problem now, first they sent an email saying that my account is verified and then now i have to wait 7 business days followed by another 72hrs pending period and also another 4-12 business days for my winning to get into my skrill account...*Faint*


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        Johnny Karp

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        "Just play. Have fun. Enjoy the game." -- Michael Jordan

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        As far as I know there is a representative on the forum HERE, have you tried to get in touch?
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        anfransen

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        thank you
        I have sent a PM to the rep,
        hopefully he can reply to this thread.
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        edi.tanasescu

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        Good luck anfransen,I hope you will solve this issue.I noticed this casino is using the same tactis as onbling,loco panda,grand parker and classy coin casino. Randomly chosen for a Verification Process?.Come on...
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        sloto

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        Hi anfransen

        Thanks for your message. Please can I get your username on Spartan Slots so we can look into this

        Sloto
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        anfransen

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        my id is anwij87 feel free to check my account.
        I have sent my docs for withdrawal and i got an email that my account is verified for withdrawal before getting the email that my withdrawal was declined due to random verification.
        please help..
        thank you.

        @Edi Tanasescu: thank u but luckily this casino has a rep in this forum and seem pretty reliable:)
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        sloto

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        Thanks for this post from:

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        Thanks, we will investigate and come back to you

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        anfransen

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        Okay sure, thank you so much
        hopefully i can get my withdrawal soon.

        as soon as i get my withdrawal i will post it here.
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        chocolateman

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        Edi Tanasescu wrote:

        Good luck anfransen,I hope you will solve this issue.I noticed this casino is using the same tactis as onbling,loco panda,grand parker and classy coin casino. Randomly chosen for a Verification Process?.Come on...


        I won't go as far as comparing them to obling. But sloto group does have a history of slow pay at times. Then there's time where they DO seems to get their act together...
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        Cat50

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         spin time

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        I am sure everything will work out. Ms. Sloto s pretty good about helping getting things resolved. Good luck  .
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        anfransen

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        any news sloto?
        cos it has been days since i reported this problem...
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        anfransen

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        money received: thank u issue resolved/
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        sloto

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        Thanks for confirming, I was awaiting an update today

        Glad its been approved

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        LHofsdal

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        Glad everything worked out!! I was thinking about trying this casino because I have been getting e-mails from them for quite some time. Just never researched them. But now that I know they are part of the Sloto group I just might give it a try.

        Again, glad everything worked out for you!! Enjoy your winnings.
        LH

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