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    Last post ago 6 months by MelissaN
    20151119 115238000 ios

    Frosty1

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      • 20151119 115238000 ios

        Frosty1

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        I would like some help with this matter "Please " back on 4-9-2016 I won and so i submitted all the required forms then i would check with them and they said okay it's taken care of Then i get an email that they want this form and that form, so i said okay then they lost the information and they had no ticket number so i redid it then the time limit on the voucher expired ,...so this keeps on and on till now they just hang up on me I've done this (5 consecutive time)Could You please help me. My user name there is Ser100 and the amount is $1,151.00 thank you for ur help in advance amp; amp; here are some ticket numbers..6859581+OS5HU.....T/N #2NY1F,#VM63A AND #Q4RWH I ALSO HAVE ALL EMAILS OF CONVERSATIONS.
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        MelissaN

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        Hello Frosty1,

        The casino rep has been notified regarding your issue. Hope he will get back to us soon.

        Kind regards.
      • Sloto cash

        sloto

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        • 2d4818989f1ca7ccfaccc9b2527a6916
        Hi Frosty

        Thanks for your message and very sorry to hear of your problems! I spoke with the casino manager today and had this reply...

        ''The player needs to send docs for the credit cards used in the last 6 months, I had someone from the appropriate department send an email to the player with an explanation.''

        Please let me know if you don't hear from someone today with details....

        Mr Sloto
      • 20151119 115238000 ios

        Frosty1

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        ALL POINTS BULLETIN ; IF EVER YOU FIND YOUR SELF IN CONFLICT WITH ANY CASINO , DON'T WASTE YOUR TIME. INSTEAD DIRECT YOUR CONVERSATION TO LCB; ATTENTION MELISSA AND ALLOW HER TO DEAL WITH THEM. I SPENT 8 WEEKS TRYING TO GET A PAYOUT AND NOTHING IN TWO WEEKS THEY GOT ME PAID. SO ALL THOSE RULES THEY HAVE ARE ONLY TO RUN YOU AROUND HOPING YOU JUST GIVE. I KNOW BEEN THERE ONE THAT JUST SEND THEM HERE AND THEY WILL BE TAKEN CARE OFF; AGAIN THANK YOU ALL FOR YOUR HELP...
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        MelissaN

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        Hi Frosty1,

        You're very welcome. We are glad everything has been sorted out in the end. Thank you for letting us know.

        Best regards.

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