Star games refusing my GOVERMENT issued ID

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    Last post ago almost 4 years by vallcom
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    • Started by
    • Sr.Newbie20
    • last active 5 months ago

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        • Started by
        • Sr.Newbie20
        • last active 5 months ago
        I recently made a withdrawal at Star Games casino. I sent them a photo of my CitizenCard...which is issued directly from the governement. I do not have a passport and I do not drive...this is the reason why I paid £36 for this identity card. They have replied saying they cannot accept this card?? And need passport or drivers licence.

        I do not have. And this identity card is the only other LEGAL identity card issued to residents of the Uk from the GOVERMENT...how can you not accept it? I have never had a problem with any casinos making withdrawals with this card. There is no logical explanation as to why they won't accept it...if it was a card that like the VALIDATE card which you can just get anywhere I would say fair enough...but this card comes directly from the UK governement. I had to pay them in order to get it.

        Here is their website
        http://www.citizencard.com/

        Also here is another link regarding an investigation watchdog done on the card...proving them to be GOVERMENT issued
        http://www.bbc.co.uk/watchdog/consumer_advice/citizencard.shtml

        I won this money fair and square and your terms and conditions clearly stare you will issue winnings to player on receipt of valid ID. The ID you have is valid.

        My username is valleysdj
        My email Is valleysdj@hotmail.com
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        • last active 4 hrs ago

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        Hi vallcom,

        There is a thread in the direct casino support section HERE for this casino however the rep doesn't appear to have been around much. 

        You can message the rep directly HERE (click the link)

        Looking at their Terms and Conditions, it says the following:

        "To provide evidence of the entitlement, the player is required to submit a written request for payment and a copy of an official and valid proof of identity (passport, ID, drivers licence) per mail, fax or e-mail on request of the company. "

        As you can see "ID" is one of them and I really don't understand why they are not accepting yours.  It is against their T & C and you perhaps should point this term out to them in live chat?

        This term is located in their T & C under section C 6.

        blue
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        PS I removed your attachment as this does give very personal details about you and you are opening yourself up to identity theft.

        blue
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        • Sr.Newbie20
        • last active 5 months ago
        Thank you blue day...it's really frustrating. I didn't see that bit in their terms....I am going to email them now thanks so much. They don't have live chat and I can't even phone them because they don't have a number for the uk. It would cost me a fortune to ring Germany. Do u know if I can get direct casino support through here for star games?
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          admin
          20,293
        • last active 4 hrs ago
        I pointed out the thread in my post.  I saw that you posted and I've now merged that post into the Star Games thread in the Direct Casino Support section.

        Try messaging the rep directly - HERE

        blue
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        • Sr.Newbie20
        • last active 5 months ago

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