Star games refusing my GOVERMENT issued ID

    3,692
    views
    6
    replies
    Last post ago almost 4 years by vallcom
    No avatar normal
    • Started by
    • Sr.Newbie20
    • last active 8 months ago
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal
        • Started by
        • Sr.Newbie20
        • last active 8 months ago
        I recently made a withdrawal at Star Games casino. I sent them a photo of my CitizenCard...which is issued directly from the governement. I do not have a passport and I do not drive...this is the reason why I paid £36 for this identity card. They have replied saying they cannot accept this card?? And need passport or drivers licence.

        I do not have. And this identity card is the only other LEGAL identity card issued to residents of the Uk from the GOVERMENT...how can you not accept it? I have never had a problem with any casinos making withdrawals with this card. There is no logical explanation as to why they won't accept it...if it was a card that like the VALIDATE card which you can just get anywhere I would say fair enough...but this card comes directly from the UK governement. I had to pay them in order to get it.

        Here is their website
        http://www.citizencard.com/

        Also here is another link regarding an investigation watchdog done on the card...proving them to be GOVERMENT issued
        http://www.bbc.co.uk/watchdog/consumer_advice/citizencard.shtml

        I won this money fair and square and your terms and conditions clearly stare you will issue winnings to player on receipt of valid ID. The ID you have is valid.

        My username is valleysdj
        My email Is valleysdj@hotmail.com
      • Index
        • Replied by
          admin
          19734
        • online

        Thanks for this post from:

        • No avatar small
        Hi vallcom,

        There is a thread in the direct casino support section HERE for this casino however the rep doesn't appear to have been around much. 

        You can message the rep directly HERE (click the link)

        Looking at their Terms and Conditions, it says the following:

        "To provide evidence of the entitlement, the player is required to submit a written request for payment and a copy of an official and valid proof of identity (passport, ID, drivers licence) per mail, fax or e-mail on request of the company. "

        As you can see "ID" is one of them and I really don't understand why they are not accepting yours.  It is against their T & C and you perhaps should point this term out to them in live chat?

        This term is located in their T & C under section C 6.

        blue
      • Index
        • Replied by
          admin
          19734
        • online

        Thanks for this post from:

        • No avatar small
        PS I removed your attachment as this does give very personal details about you and you are opening yourself up to identity theft.

        blue
      • No avatar normal
        • Replied by
        • Sr.Newbie20
        • last active 8 months ago
        Thank you blue day...it's really frustrating. I didn't see that bit in their terms....I am going to email them now thanks so much. They don't have live chat and I can't even phone them because they don't have a number for the uk. It would cost me a fortune to ring Germany. Do u know if I can get direct casino support through here for star games?
      • Index
        • Replied by
          admin
          19734
        • online
        I pointed out the thread in my post.  I saw that you posted and I've now merged that post into the Star Games thread in the Direct Casino Support section.

        Try messaging the rep directly - HERE

        blue
      • No avatar normal
        • Replied by
        • Sr.Newbie20
        • last active 8 months ago

      lcb activities in the last 24 hours

      • 24
        new members
      • 715
        members online
      • 14814
        guests online
      • 126
        new posts
      • 2491
        free games played
      Join the club

      Most viewed forum topics

      • Key111
        You've made a deposit and gone straight away to one of your favorite games. Sadly, your bankroll has dwindled down to a zero balance.  There is nothing left to do but close the virtual  window on another Jackpot dream...
        Penny for your thoughts...
      • Avatar 6303
        Hello,  I have waiting 4 weeks for a 600.00 payout i requested and it was declined for unknown reasons.I have had no problems till now and i really need this winnings.My car died and has been fixed but im short...
        Raging bull no pay
      • 1
        TTR Casino TTP Team is pleased to announce that we've given you 10 Frispinov the game from NetEnt - Wild Wild West. - There are no requirements for Wager! - Restrictions on the win - no! - Action frispinov last 48...
        TTR Casino No Deposit

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170