Star games refusing my GOVERMENT issued ID

Our community has 90,121 members and growing
with 344,673 posts in 20,834 topics by 3,013 members.
Headline back 2
    3,611
    views
    6
    replies
    Last post ago over 3 years by vallcom
    No avatar normal

    vallcom

    • Sr.Newbie
    • offline
    • 8
      thanks given
    • 1
      thanks received
    • Started by
    • Sr.Newbie20
    • last active 4 months ago

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal

        vallcom

        • Sr.Newbie
        • offline
        • 8
          thanks given
        • 1
          thanks received
        • Started by
        • Sr.Newbie20
        • last active 4 months ago
        I recently made a withdrawal at Star Games casino. I sent them a photo of my CitizenCard...which is issued directly from the governement. I do not have a passport and I do not drive...this is the reason why I paid £36 for this identity card. They have replied saying they cannot accept this card?? And need passport or drivers licence.

        I do not have. And this identity card is the only other LEGAL identity card issued to residents of the Uk from the GOVERMENT...how can you not accept it? I have never had a problem with any casinos making withdrawals with this card. There is no logical explanation as to why they won't accept it...if it was a card that like the VALIDATE card which you can just get anywhere I would say fair enough...but this card comes directly from the UK governement. I had to pay them in order to get it.

        Here is their website
        http://www.citizencard.com/

        Also here is another link regarding an investigation watchdog done on the card...proving them to be GOVERMENT issued
        http://www.bbc.co.uk/watchdog/consumer_advice/citizencard.shtml

        I won this money fair and square and your terms and conditions clearly stare you will issue winnings to player on receipt of valid ID. The ID you have is valid.

        My username is valleysdj
        My email Is valleysdj@hotmail.com
      • Index

        blueday

          admin
        • offline
          • 18109
            thanks given
          • 9767
            thanks received
          • Replied by
            admin
            20,074
          • last active 1 day ago

          Thanks for this post from:

          • No avatar small
          Hi vallcom,

          There is a thread in the direct casino support section HERE for this casino however the rep doesn't appear to have been around much. 

          You can message the rep directly HERE (click the link)

          Looking at their Terms and Conditions, it says the following:

          "To provide evidence of the entitlement, the player is required to submit a written request for payment and a copy of an official and valid proof of identity (passport, ID, drivers licence) per mail, fax or e-mail on request of the company. "

          As you can see "ID" is one of them and I really don't understand why they are not accepting yours.  It is against their T & C and you perhaps should point this term out to them in live chat?

          This term is located in their T & C under section C 6.

          blue
        • Index

          blueday

            admin
          • offline
            • 18109
              thanks given
            • 9767
              thanks received
            • Replied by
              admin
              20,074
            • last active 1 day ago

            Thanks for this post from:

            • No avatar small
            PS I removed your attachment as this does give very personal details about you and you are opening yourself up to identity theft.

            blue
          • No avatar normal

            vallcom

            • Sr.Newbie
            • offline
            • 8
              thanks given
            • 1
              thanks received
            • Replied by
            • Sr.Newbie20
            • last active 4 months ago
            Thank you blue day...it's really frustrating. I didn't see that bit in their terms....I am going to email them now thanks so much. They don't have live chat and I can't even phone them because they don't have a number for the uk. It would cost me a fortune to ring Germany. Do u know if I can get direct casino support through here for star games?
          • Index

            blueday

              admin
            • offline
              • 18109
                thanks given
              • 9767
                thanks received
              • Replied by
                admin
                20,074
              • last active 1 day ago
              I pointed out the thread in my post.  I saw that you posted and I've now merged that post into the Star Games thread in the Direct Casino Support section.

              Try messaging the rep directly - HERE

              blue
            • No avatar normal

              vallcom

              • Sr.Newbie
              • offline
              • 8
                thanks given
              • 1
                thanks received
              • Replied by
              • Sr.Newbie20
              • last active 4 months ago

            lcb activities in the last 24 hours

            • 29
              new members
            • 585
              members online
            • 15081
              guests online
            • 55
              new posts
            • 1062
              free games played
            Join the club

            Most viewed forum posts

            • Putting on lipstick emoticon 1
              Hi LCB'ers,Here is a list of freebies that are not on the weekly code list. This list includes casinos to check your acct, call/email for free chip and casinos not listed here at our forum.  I will update this list on...
              More Free Chips
            • 200 zpsnwkvewod
              Hello dear LCBers,LimoPlay Casino has something special in stored for you!!Each week Vitali, the lovely casino representative from LimoPlay will be posting a new contest. Please subscribe to this thread by clicking on...
              Win free spins and more every week with LimoPlay
            • Putting on lipstick emoticon 1
              LCB $250 August Contest – Lets Play Roulette     Hi LCB'ers because of the launch of the new site design i had to temporarily close this contest. Lets start fresh - for any member that may have already enterted a...
              CLOSED - LCB $250 August Contest – Lets Play Roulette

            Join today and start earning rewards

            You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
            S logo
            Select Language
            Search
            Search Results

            Report to moderator

            Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

            Please note that your email address will be revealed to the moderators if you use this

            Submit
            39012170