Steps to follow when making a complaint

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Last post ago 8 months by Melcb
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      Hi LCB'ers,

      Welcome to the Player Complaints section of the forum. First off we at LCB are always striving to keep our members safe from unfair treatment and play at casinos. This section was created so you can come and publicly make your complaint known by us, your fellow members and the respective casinos.

      However it must be noted that you should only submit a complaint in this section if there is NO casino rep available in the Direct Casino Support section.

      When you have a complaint follow these steps:

      1) Did you first contact support to see if they can fix the problem?

      2) Did you make sure that you did not violate any terms and conditions?

      If you have done the first 2 steps then continue with these:

      3) Go to the Casino reps page

      4) Search for the casinos name using the handy search toolbar. Use the 'Forum' button to go directly to their dedicated thread, or 'Message' button to private message them your query.

      No thread or rep? Then you can post your complaint in this section.

      5) To ensure the process is speedy always include your casino username. We cannot assist you until we have this information.

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