CLOSED - TROPICANA GOLD CASINO NOT PAYING

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Last post ago over 1 year by Melcb
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      • Started by
        Newbie
        3
      • last active over 1 year ago
      Several months ago I signed up for Tropicana Gold Casino (they won't give me my sign-up date) and I received a $130 no deposit bonus. After playing only with their bonus I met my $4550 play through requirement on March 21st, 2015 and submitted my bank and personal documents verifying my Identity on April 27th, 2015 (see file May 4.jpg).  My current balance on Tropicana Gold Casino is $396.65 and Tropicana allows a maximum withdrawl of $150.00 on no deposit bonus'.  When attempting to make that withdraw I kept getting an error message (see file May 3.jpg).  In that email they indicate in their withdrawl window I must 1st subtract any processing fee's.  Their withdrawl application clearly does that automatically.

      I had $150.00 available for withdraw since I complete verifying my identity until approximately 2 to 3 weeks ago the that available balance has somehow been reduced to $61.65.  I have not made any withdrawls from my account and no one at Tropicana can tell me why my available balance has been reduced to the point where I cannot make a withdraw because Tropicana's minimum is $100.00.

      I believe that Tropicana is in clear violation of the contract that I agreed to when I signed up on their site and during the last 2 months they have done everything not to have to pay me my bonus money.

      I have exhausted all my resources in an attempt to get the money that Tropicana owes me and not sure what to do at this point.  I'm hoping that Latest Casino Bonus staff may be able to assist me further in this matter.

      Thank you,

      William
      • May 4 email
      • May 3
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      • Replied by
        Superstar Member
        6246
      • last active 3 hrs ago
      I am hoping you do get help and get your money. I know it's a bit late but there is a warning on this casino and complaints also.  . ">http://www.latestcasinobonuses.com/casinos/tropicana-gold-casino.html this is the link you can read to see the review of this casino  .
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      • Replied by
        Newbie
        3
      • last active over 1 year ago
      I'm tired of dealing with Tropicana Gold casino.  Their live support staff is absolutely of no help and all they do is refer you to their accounts team.  Having dealt with their accounts team also it has become clear that they are a bunch of idiots.

      Doesn't Tropicana Gold casino have an accounts representative that can be contacted to resolve this matter on my behalf?
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      • Replied by
        Super Hero
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      • last active 6 days ago

      Thanks for this post from:

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      Rogues will always be rogues. They are underfunded and only wants losers.
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      • Replied by
        Super Hero
        1290
      • last active 2 hrs ago
      Sorry wabeeth,but really cant understand,dont you search this site LCB or google a bit ,so you can see,this casino is really rogue and has many,many complaints  ohhh..and i never trust a casino with that much freebies,they are giving free spins and free chips every day at least 5 times a day,isnt that odd 
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      • Replied by
        Casino Rep
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      • last active over 1 year ago
      Hello <full name removed>

      I'm Louie Wilson, and I represent the Atlantis Gold, Treasure Island Jackpot, Mermaids Palace, Tropicana Gold and Monarchs Online Casino on this forum.

      I checked twice both with financial department and the player department, regarding the your complaint. According to them, you have lost your minimum deposit, through playing, required for
      a cash withdrawal , so appeal was unfounded. We can continue our conversation at any time,
      my mail is  louie.wilson@firebrandaffiliates com so be free to contact me.

      Regards.
      Louie.

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      • Replied by
        Sr. Member
        363
      • last active 3 months ago
      louie.wilson you're very brave to represent these not serious casinos, many wishes for your work!
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      • Replied by
        Casino Rep
        4
      • last active over 1 year ago
      Hey Viky thank you 

      Maybe you can tell me why they are not serious?

      Perhaps you know something that I don't?

      Looking forward to your reply.
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      • Replied by
        Sr. Member
        363
      • last active 3 months ago
      I played on Monarchs sometimes ago and for a payment of 100€ I waited over 2 months and sent a lot of mails with no answer! A serious casino not behave so! I also heard many complaints from other players about your group, I'm sorry but....it's the truth!
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      • last active over 1 year ago
      Something wasn't right with your documents, I have examples when very large winners withdraw their winnings in a couple of days. It depends from case to case. We have a very large player base, couple of thousands players daily, so sometimes we have a bottleneck but all players received their winnings sooner or later.   
      it's interesting fact, only players who lost their money are loudest with the complaints,according to the statistics  8'| from the accounting department  95% of them are unfounded.
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        Sr. Member
        363
      • last active 3 months ago
      louise.wilson, if my documents wasn't right I must have a mail saying that my documents wasn't right and not.....silence!!!! Also I have never heard of players paid quickly, there are only complaints and protests related to your group. I understand that you do your job but, please, do not lie !
      Here you have to give support and do not advertise!
      Your whole group is rogues and that's a fact!
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        Casino Rep
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      • last active over 1 year ago
      I do not agree ....   
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      • Replied by
        Sr. Member
        363
      • last active 3 months ago
      louie.wilson wrote:

      I do not agree ....   


      I understand! This is your job!You have no guilt 
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      • last active 3 hrs ago

      Thanks for this post from:

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      louie.wilson wrote:

      Something wasn't right with your documents, I have examples when very large winners withdraw their winnings in a couple of days. It depends from case to case. We have a very large player base, couple of thousands players daily, so sometimes we have a bottleneck but all players received their winnings sooner or later.   
      it's interesting fact, only players who lost their money are loudest with the complaints,according to the statistics  8'| from the accounting department  95% of them are unfounded.







      Receive winnings sooner or later ?

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