CLOSED - TROPICANA GOLD CASINO NOT PAYING

Our community has 90,261 members and growing
with 345,215 posts in 20,867 topics by 3,019 members.
Headline back 2
3,966
views
20
replies
Last post ago 12 months by Melcb
No avatar normal

wabeeth

  • Newbie
  • offline
  • 0
    thanks given
  • 0
    thanks received
  • Started by
    Newbie
    3
  • last active over 1 year ago

Readers of this topic also read:

Please or register to post or comment.
    • No avatar normal

      wabeeth

      • Newbie
      • offline
      • 0
        thanks given
      • 0
        thanks received
      • Started by
        Newbie
        3
      • last active over 1 year ago
      Several months ago I signed up for Tropicana Gold Casino (they won't give me my sign-up date) and I received a $130 no deposit bonus. After playing only with their bonus I met my $4550 play through requirement on March 21st, 2015 and submitted my bank and personal documents verifying my Identity on April 27th, 2015 (see file May 4.jpg).  My current balance on Tropicana Gold Casino is $396.65 and Tropicana allows a maximum withdrawl of $150.00 on no deposit bonus'.  When attempting to make that withdraw I kept getting an error message (see file May 3.jpg).  In that email they indicate in their withdrawl window I must 1st subtract any processing fee's.  Their withdrawl application clearly does that automatically.

      I had $150.00 available for withdraw since I complete verifying my identity until approximately 2 to 3 weeks ago the that available balance has somehow been reduced to $61.65.  I have not made any withdrawls from my account and no one at Tropicana can tell me why my available balance has been reduced to the point where I cannot make a withdraw because Tropicana's minimum is $100.00.

      I believe that Tropicana is in clear violation of the contract that I agreed to when I signed up on their site and during the last 2 months they have done everything not to have to pay me my bonus money.

      I have exhausted all my resources in an attempt to get the money that Tropicana owes me and not sure what to do at this point.  I'm hoping that Latest Casino Bonus staff may be able to assist me further in this matter.

      Thank you,

      William
      • May 4 email
      • May 3
    • Images

      Cat50

      • Superstar Member
      • female
      • offline

       spin time

      • 4107
        thanks given
      • 2448
        thanks received
      • Replied by
        Superstar Member
        6,153
      • last active 17 min ago
      I am hoping you do get help and get your money. I know it's a bit late but there is a warning on this casino and complaints also.  . ">http://www.latestcasinobonuses.com/casinos/tropicana-gold-casino.html this is the link you can read to see the review of this casino  .
    • No avatar normal

      wabeeth

      • Newbie
      • offline
      • 0
        thanks given
      • 0
        thanks received
      • Replied by
        Newbie
        3
      • last active over 1 year ago
      I'm tired of dealing with Tropicana Gold casino.  Their live support staff is absolutely of no help and all they do is refer you to their accounts team.  Having dealt with their accounts team also it has become clear that they are a bunch of idiots.

      Doesn't Tropicana Gold casino have an accounts representative that can be contacted to resolve this matter on my behalf?
    • Me

      zuga

      • admin
      • male
      • offline

      "All it takes for evil to prevail is for good people to do nothing "

      Check out our No Deposit Casino and No Deposit Bingo lists.

      • 6413
        thanks given
      • 8854
        thanks received
      • Replied by
        admin
        6,563
      • last active 2 hrs ago
    • Index

      chocolateman

      • Super Hero
      • male
      • offline
      removed
      • 450
        thanks given
      • 494
        thanks received
      • Replied by
        Super Hero
        1,134
      • last active 15 days ago

      Thanks for this post from:

      • Index
      Rogues will always be rogues. They are underfunded and only wants losers.
    • Index

      helena_kp

      • Super Hero
      • female
      • offline
      I know I’m not perfect -and I don’t live to be- but before you start pointing fingers… make sure you hands are clean!” B.M
      • 181
        thanks given
      • 491
        thanks received
      • Replied by
        Super Hero
        1,257
      • last active 1 hour ago
      Sorry wabeeth,but really cant understand,dont you search this site LCB or google a bit ,so you can see,this casino is really rogue and has many,many complaints  ohhh..and i never trust a casino with that much freebies,they are giving free spins and free chips every day at least 5 times a day,isnt that odd 
    • No avatar normal

      louie.wilson

      • Casino Rep
      • offline
      • 0
        thanks given
      • 0
        thanks received
      • Replied by
        Casino Rep
        4
      • last active over 1 year ago
      Hello <full name removed>

      I'm Louie Wilson, and I represent the Atlantis Gold, Treasure Island Jackpot, Mermaids Palace, Tropicana Gold and Monarchs Online Casino on this forum.

      I checked twice both with financial department and the player department, regarding the your complaint. According to them, you have lost your minimum deposit, through playing, required for
      a cash withdrawal , so appeal was unfounded. We can continue our conversation at any time,
      my mail is  louie.wilson@firebrandaffiliates com so be free to contact me.

      Regards.
      Louie.

    • Index

      viky

      • Sr. Member
      • female
      • offline
      • 115
        thanks given
      • 88
        thanks received
      • Replied by
        Sr. Member
        364
      • last active 4 months ago
      louie.wilson you're very brave to represent these not serious casinos, many wishes for your work!
    • No avatar normal

      louie.wilson

      • Casino Rep
      • offline
      • 0
        thanks given
      • 0
        thanks received
      • Replied by
        Casino Rep
        4
      • last active over 1 year ago
      Hey Viky thank you 

      Maybe you can tell me why they are not serious?

      Perhaps you know something that I don't?

      Looking forward to your reply.
    • Index

      viky

      • Sr. Member
      • female
      • offline
      • 115
        thanks given
      • 88
        thanks received
      • Replied by
        Sr. Member
        364
      • last active 4 months ago
      I played on Monarchs sometimes ago and for a payment of 100€ I waited over 2 months and sent a lot of mails with no answer! A serious casino not behave so! I also heard many complaints from other players about your group, I'm sorry but....it's the truth!
    • No avatar normal

      louie.wilson

      • Casino Rep
      • offline
      • 0
        thanks given
      • 0
        thanks received
      • Replied by
        Casino Rep
        4
      • last active over 1 year ago
      Something wasn't right with your documents, I have examples when very large winners withdraw their winnings in a couple of days. It depends from case to case. We have a very large player base, couple of thousands players daily, so sometimes we have a bottleneck but all players received their winnings sooner or later.   
      it's interesting fact, only players who lost their money are loudest with the complaints,according to the statistics  8'| from the accounting department  95% of them are unfounded.
    • Index

      viky

      • Sr. Member
      • female
      • offline
      • 115
        thanks given
      • 88
        thanks received
      • Replied by
        Sr. Member
        364
      • last active 4 months ago
      louise.wilson, if my documents wasn't right I must have a mail saying that my documents wasn't right and not.....silence!!!! Also I have never heard of players paid quickly, there are only complaints and protests related to your group. I understand that you do your job but, please, do not lie !
      Here you have to give support and do not advertise!
      Your whole group is rogues and that's a fact!
    • No avatar normal

      louie.wilson

      • Casino Rep
      • offline
      • 0
        thanks given
      • 0
        thanks received
      • Replied by
        Casino Rep
        4
      • last active over 1 year ago
      I do not agree ....   
    • Index

      viky

      • Sr. Member
      • female
      • offline
      • 115
        thanks given
      • 88
        thanks received
      • Replied by
        Sr. Member
        364
      • last active 4 months ago
      louie.wilson wrote:

      I do not agree ....   


      I understand! This is your job!You have no guilt 
    • Images

      Cat50

      • Superstar Member
      • female
      • offline

       spin time

      • 4107
        thanks given
      • 2448
        thanks received
      • Replied by
        Superstar Member
        6,153
      • last active 17 min ago

      Thanks for this post from:

      • Index
      louie.wilson wrote:

      Something wasn't right with your documents, I have examples when very large winners withdraw their winnings in a couple of days. It depends from case to case. We have a very large player base, couple of thousands players daily, so sometimes we have a bottleneck but all players received their winnings sooner or later.   
      it's interesting fact, only players who lost their money are loudest with the complaints,according to the statistics  8'| from the accounting department  95% of them are unfounded.







      Receive winnings sooner or later ?

    lcb activities in the last 24 hours

    • 22
      new members
    • 634
      members online
    • 13418
      guests online
    • 191
      new posts
    • 4861
      free games played
    Join the club

    Most viewed forum posts

    Join today and start earning rewards

    You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
    S logo
    Select Language
    Search
    Search Results

    Report to moderator

    Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

    Please note that your email address will be revealed to the moderators if you use this

    Submit
    39012170