CLOSED - TROPICANA GOLD CASINO NOT PAYING

Several months ago I signed up for Tropicana Gold Casino (they won't give me my sign-up date) and I received a $130 no deposit bonus. After playing only with their bonus I met my $4550 play through requirement on March 21st, 2015 and submitted my bank and personal documents verifying my Identity on April 27th, 2015 (see file May 4.jpg).  My current balance on Tropicana Gold Casino is $396.65 and Tropicana allows a maximum withdrawl of $150.00 on no deposit bonus'.  When attempting to make that withdraw I kept getting an error message (see file May 3.jpg).  In that email they indicate in their withdrawl window I must 1st subtract any processing fee's.  Their withdrawl application clearly does that automatically.

I had $150.00 available for withdraw since I complete verifying my identity until approximately 2 to 3 weeks ago the that available balance has somehow been reduced to $61.65.  I have not made any withdrawls from my account and no one at Tropicana can tell me why my available balance has been reduced to the point where I cannot make a withdraw because Tropicana's minimum is $100.00.

I believe that Tropicana is in clear violation of the contract that I agreed to when I signed up on their site and during the last 2 months they have done everything not to have to pay me my bonus money.

I have exhausted all my resources in an attempt to get the money that Tropicana owes me and not sure what to do at this point.  I'm hoping that Latest Casino Bonus staff may be able to assist me further in this matter.

Thank you,

William

I am hoping you do get help and get your money. I know it's a bit late but there is a warning on this casino and complaints also.  . https://lcb.org/casinos/tropicana-gold-casino this is the link you can read to see the review of this casino  .

I'm tired of dealing with Tropicana Gold casino.  Their live support staff is absolutely of no help and all they do is refer you to their accounts team.  Having dealt with their accounts team also it has become clear that they are a bunch of idiots.

Doesn't Tropicana Gold casino have an accounts representative that can be contacted to resolve this matter on my behalf?

Yes you can contact their rep here :  https://lcb.org/onlinecasinobonusforum/direct-casino-support/atlantis-gold-26152/

Rogues will always be rogues. They are underfunded and only wants losers.

Sorry wabeeth,but really cant understand,dont you search this site LCB or google a bit ,so you can see,this casino is really rogue and has many,many complaints  ohhh..and i never trust a casino with that much freebies,they are giving free spins and free chips every day at least 5 times a day,isnt that odd 

Hello <full name removed>

I'm Louie Wilson, and I represent the Atlantis Gold, Treasure Island Jackpot, Mermaids Palace, Tropicana Gold and Monarchs Online Casino on this forum.

I checked twice both with financial department and the player department, regarding the your complaint. According to them, you have lost your minimum deposit, through playing, required for
a cash withdrawal , so appeal was unfounded. We can continue our conversation at any time,
my mail is  louie.wilson@firebrandaffiliates com so be free to contact me.

Regards.
Louie.

louie.wilson you're very brave to represent these not serious casinos, many wishes for your work!

Hey Viky thank you 

Maybe you can tell me why they are not serious?

Perhaps you know something that I don't?

Looking forward to your reply.

I played on Monarchs sometimes ago and for a payment of 100€ I waited over 2 months and sent a lot of mails with no answer! A serious casino not behave so! I also heard many complaints from other players about your group, I'm sorry but....it's the truth!

Something wasn't right with your documents, I have examples when very large winners withdraw their winnings in a couple of days. It depends from case to case. We have a very large player base, couple of thousands players daily, so sometimes we have a bottleneck but all players received their winnings sooner or later.   
it's interesting fact, only players who lost their money are loudest with the complaints,according to the statistics  8'| from the accounting department  95% of them are unfounded.

louise.wilson, if my documents wasn't right I must have a mail saying that my documents wasn't right and not.....silence!!!! Also I have never heard of players paid quickly, there are only complaints and protests related to your group. I understand that you do your job but, please, do not lie !
Here you have to give support and do not advertise!
Your whole group is rogues and that's a fact!

I do not agree ....   

It doesn't matter whether you had 10 winners or 10,000 winners. No one should have to wait months to receive a cashout. Much less an email stating that their documents wasn't in order. This casino has a history of slow pay...

If they in fact pay bother to pay anyone at all

Any news I doubt the casinos listed would have been placed on the warning list if what the rep says is true IMO  8'|

When I read this thread I also started wondering if that case was solved...

I tried out to verify account at monarchsonline more than a year ago. they recieved my standard documents - however they were not able to accept my passport and insisted on a scan of my driving license... 

I have one - which i cannot find since 2009 it is somewhere - no matter. So verification failed. I was wondering how they want to verify millions of europeans who dont have a driving license...? 

Monarchs seems to be shutdown since the links to download the casino relate to... atlantisgold, now what imo makes kind of sense, because the brand of monarch was reputable like a nuclear fireball - imo... concerning all those annoying complaints against their payment issues all over the internet...

They have a chat window on the monarch page and if you ask why the download link leads to the sunk city - support refuses to chat to you at all.

So i decided to play the only ever considered at least a bit funny game of topgame, beeland, only at funmode. 

Hmmmm well treasure island jackpots and Atlantis gold closed recently due to them not getting their license renewed. Monarchs and Tropicana are the same owners so these casinos might also be closed or unlicensed. I will do some investigating and update the reviews accordingly. Thanks for the info!