RESOLVED: Trouble with CastleCasino.com (ViG)

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    Last post ago about 4 years by patrickstar
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    • last active 7 months ago

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      • No avatar normal
        • Started by
          Sr.Newbie
          15
        • last active 7 months ago
        Hello lcb community
        I registered a new account at your forum because I have a big problem with an online Casino and I hope that I can find some help here.
        I have deposited at Casle casino and played with their winter special bonus. After fullfilling the wagering requirement and continued  playing I turned my starting balance from 195 to 2500.

        I am waiting for nearly 2 weeks for my withdrawal, which the chat support told me would be processed soon. But yesterday I received a message from their Fraud Manager which told me that my account is banned because of professional game play and system-play. This is completely not true because if anyone would see my gaming history he would see that this was not more than a whole lot of luck.

        They also told me that they did researches about my threads at casino forums which they say shows that I am playing professionel which does not fit their term of a recreational play.
        This is totally bullshit because if they'd read each of my posts at the (german) online casino I am mostly active they would have seen that I was most of the time I played online a riskfully gambling. Eventhought this is my first winning which you could say it is rentable over 3 years now... but this time I chose the wrong online casino.

        Until now I did not answered their mail in which they told me they wont payout my winnings because I am still so shocked and dont know what I should do know. I already sent a message about 5 days ago directly to the support of visionary i gaming in which I mentioned that there is a huge delay of my withdrawal request at castle casino. That was before I knew that castlecasino withholds my winnings, and I did not receive an answer so far.

        Also I would like to hear your experiences with visionary i gaming casinos, especially castle casino.

        Greets
        patrick
      • 2d4818989f1ca7ccfaccc9b2527a6916
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          admin
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        I don't know of any other complaints regarding this casino so far. That said, I hope our staff will be able to help you with this.
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        • Replied by
          Sr.Newbie
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        • last active 7 months ago
        Thanks for your reply.
        This calms me down a little bit. I really hope that this is just a missunderstanding and they are no totaly scammers and everything can be worked out.
        Because the reasons for locking my account which they told me via email are absolutely false. If it helps I could send you a copy of that email ?
        Anyway, please let me know if I can do anything to help getting this problem solved.

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        • 2d4818989f1ca7ccfaccc9b2527a6916
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        Hi Patrickstar,

        I have replied to your PM. Let's see if we can get this sorted out for you.

        I need to get in contact with the casino rep to get their information regarding this.
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        • 2d4818989f1ca7ccfaccc9b2527a6916
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        • Me
        Hi LCB'ers,

        I am very happy to say Patrickstar has received his winnings...finally!

        @patrickstar - Thanks for your patience, determination and for also dealing with this in the correct manner and not getting nasty or super angry like some players get.

        I am marking this thread as resolved.
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          Sr.Newbie
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        • last active 7 months ago

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        • 2d4818989f1ca7ccfaccc9b2527a6916
        Hi lcb comm.
        As melcb already said, castle casino decided to cash out my winnings. I am very happy now because I never won such a big amount before, even if I used to play online casinos for about 4 years now. This hit also finally nulls all my previous losses I made over these years.

        I guess the reason why I could stay so calm in this situation was because of the help from lcb-forum and one german forum where I am active. It is very useful to have such platforms to protect the back of an online gambler in obvious situations. I am not sure if the outcome would have been the same if I did not receive the support from these communities.
        Thanks.

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