RESOLVED: Unfair bonus ratio system at Lucky Club casino

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    Last post ago 12 months by Emma.lcb
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        • Started by
          Sr.Newbie
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        • last active 20 days ago

        Thanks for this post from:

        • Animal2
        This complaint is about bonus ratio system at Lucky Club casino.
        In short, they have excluded me from playing tournaments (and bonuses) because of my high bonus ratio.

        The problem is, they are counting my tournament winnings as bonus for my bonus ratio.
        Nowhere in their T&C is mentioned that tournament winnings are bonus.
        In fact, those winnings are real money, could be withdrawn or used for further playing because tournaments could only be played with real money.
        And yes, I have received all the tournament winnings as real cash at the Lucky Club casino, but at the same time, all those winnings were counted as bonus for my bonus ratio.

        They have counted $2,573.28 of my tournament winnings as a bonus.
        Excluding that, I have deposited in total $1,233.35 of real cash, and received $423 in bonuses (plus 6 redeemed codes of free spins). So I have deposited at least double amount of real cash in relation to the total of real bonuses.

        The issue which makes high bonus ratio are my tournaments winnings according to them.
        They didn't answer me why is it so in my case while in T&C tournament winnings are real cash.
        Maybe they will do it here.
      • 200 zpsnwkvewod
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          Hero Member
          950
        • last active 22 days ago
        Hi koxbox,

        A rep was notified regarding your complaint.

        Regards
        Emma
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      • Panda kiss
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          admin
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        Nothing back from the rep yet. I have sent another follow up email.
      • Lucky club2 logo
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          Casino Rep
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        • last active 5 months ago
        Dear koxbox,

        Please note that we have applied the rule:

        24. Lucky Club Casino reserves the right to modify any rules or cancel promotions at its discretion.

        If you have any further question, please contact support(at)luckyclub.eu, thank you!

        Kind regards,
        Lucky Club Casino Support
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        • Replied by
          Sr. Member
          496
        • last active 14 days ago
        This is why I have stopped depositing there. They are quick with withdrawals but their bonus system is not good and live chat is sometimes rude.
      • Soad1
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        this answer does not really explain anything.  so what exact rule  did you modify in regards to this complaint and why ?
      • No avatar normal
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        LuckyClub wrote:

        Dear koxbox,

        Please note that we have applied the rule:

        24. Lucky Club Casino reserves the right to modify any rules or cancel promotions at its discretion.

        If you have any further question, please contact support(at)luckyclub.eu, thank you!

        Kind regards,
        Lucky Club Casino Support


        I also wonder what rule did you modify in my case and why?
        Rules should be obligatory for serious casino, and if exception is made at least explanation should be provided.
      • Animal2
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        LuckyClub wrote:

        Dear koxbox,

        Please note that we have applied the rule:

        24. Lucky Club Casino reserves the right to modify any rules or cancel promotions at its discretion.

        If you have any further question, please contact support(at)luckyclub.eu, thank you!

        Kind regards,
        Lucky Club Casino Support


        excuse me ... but you consider a player who wins a player deserves to be punished ?
        Rated:
      • Animal2
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        jodiisgreat wrote:

        This is why I have stopped depositing there. They are quick with withdrawals but their bonus system is not good and live chat is sometimes rude.


        If we consider that the casinos always win then they should impose less restrictive rules . But  they set the rules and so it is obvious that they defend their interests . Our interests instead are faults ... from their point of view.
        I think they should be less greedy : D
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        THEIR ALL PRETTY GREEDY
      • Animal2
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        Hey rep,

        I have to feel guilty when I win and I withdrawal some money?
        This morning I decided to reverse a withdrawal and play everything I had won (only few dollars) on Grande Vegas ... 'cause I felt on the wrong side .
        I have a high opinion of all the companies that belong to Greavestrend group but this situation is truly odious.
        Rated:
      • 200 zpsnwkvewod
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        Thanks for this post from:

        • Animal2
        Hello guys,

        I asked the rep to look into your posts again.

        Regards,
        Emma
      • Animal2
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        Emma.lcb wrote:

        Hello guys,

        I asked the rep to look into your posts again.

        Regards,
        Emma


        Thanks Emma ...

        Do you think they could change their business strategy , rules or decisions ?
        As moderator of Lcb you might ask why they leave visible stxxx xxxxng tournament?
        This happens in any casino of their group . If the decision is to exclude a player from the tournament why they leave open one ... always the same ?

      • Panda kiss
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        Thanks for this post from:

        • Anchi
        • 200 zpsnwkvewod
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        • Animal2
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        LuckyClub wrote:

        Dear koxbox,

        Please note that we have applied the rule:

        24. Lucky Club Casino reserves the right to modify any rules or cancel promotions at its discretion.

        If you have any further question, please contact support(at)luckyclub.eu, thank you!

        Kind regards,
        Lucky Club Casino Support


        Hi Lucky Club rep,

        You stating this term doesnt answer the players question.

        @koxbox - there nothing more we can really do to help as they are sticking to their rules and there is no way we can work around it. If they want to lose depositing customers then I guess its their loss. I would suggest finding another casino to play your hard earned money at.

        It is in no way acceptable that they change there terms retroactively to suit their needs. We will be updating their review to state this and warn other players of their terms and the fact that they change them on a whim. It is important that players have the knowledge and are warned of this and then it is up to our members to make their decision on whether to play there or not.
        Rated:

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