RESOLVED: Vbet.com ???

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Avantar 044

robby8111

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      • Avantar 044

        robby8111

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          Hello i got a email from Vbet.com that i have 25 freespins without depsoit, i went to starburst slot but no freespins credited then i go to live chat and what they told me  ican not really believe need some help.

           

          Welcome to Live Support

          You're chatting with
          Clara
          Send me a transcript
          End chat
          12:22
          name: Robert Diecke
          email: hardyy@emailn.de
          ID: 12253333

          you send me this:

          DEAR RobertDiecke

          We are excited to invite you to join and actively participate in our new promotion!

          Simply log in into your account from September 5, 2016 to December 31, 2016 and receive 25 Free Spins to play STARBURST.

          For more, please, follow the link.

          To use your bonus, please, log in and start playing STARBURST.

          Our Live Chat Support is ready to assist you 24/7. Whatever your game, we wish you the best of luck!

          Best Wishes,
          Vbet Team


          BUT THE FREESPINS ARE NOT IN MY ACCOUNT???

          12:23
          Hello
          12:23
          hi
          12:24
          Have you entered the game? when you enter the game, there should be written Free spins
          12:24
          i tryed 5-6 times
          there are no freespins
          when i open the game
          12:24
          Do you have money in your casino amount?
          12:24
          no because that no deposit freespins
          12:26
          Spins activate if you have some funds in your casino account
          12:26
          lol what?
          12:26
          Just a minimum amount so that the spins can be activated
          12:26
          lol
          so i don t get the frteespins only with deposit?
          12:27
          You get free spins in this game, but if the balance is zero, the spins don't activate.
          12:27
          hahaha
          12:29
          The system can not activate the spins if balance is zero, your bet amount wouldn't be taken from your deposit, of course.
          12:29
          the freespins have nothing to do with the balance if they credited i can play with 0 balacne
          i m not new in this
          12:30
          I have already answered you, Robert.

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          MelissaN

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          • Avantar 044

          Hi robby8111,

          Sorry to hear that. It's strange offer, though. We'll forward your details to the casino rep and ask him for the clarification. 

          We'll keep you posted anyway.

           

        • Avantar 044

          robby8111

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            Nice THX a lot for Help, i thought they are Kidding me with this offer wheres the Logic at this??

            I should  deposit so that my No-Depsoit Freespins can be activated???

             

            haha.....wtf

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            MelissaN

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            • Avantar 044

            Yes, it's pretty much strange offer. Your details have been forwarded to the casino and now we should wait for the answer. Hope we'll get it shortly. 

          • Avantar 044

            robby8111

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              I hope shortly too ty for help!

            • Giphy

              Kaz2305

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              That's not true hey. I joined and got the free spins in my account straight away and didn't deposit any funds. I probably wouldn't bother. I had to reload the game numerous times just to play the spins and my friend joined and said the same thing. He won a little and tried to keep playing but gave up from the constant reloading of the games.

               

            • Avantar 044

              robby8111

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                The Freespins are not for joining its a Promotion Email i was allready registered before...

                 

                Email:

                DEAR RobertDiecke

                We are excited to invite you to join and actively participate in our new promotion!

                Simply log in into your account from September 5, 2016 to December 31, 2016 and receive 25 Free Spins to play STARBURST.

                For more, please, follow the link.

                To use your bonus, please, log in and start playing STARBURST.

                Our Live Chat Support is ready to assist you 24/7. Whatever your game, we wish you the best of luck!

                Best Wishes,
                Vbet Team

                 

              • Giphy

                Kaz2305

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                This is me most times when playing slots! :)
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                I'm pretty sure it's the same promotion as that's what it says on their site too for the one that I got. Didn't say free spins on registration or anything

              • Avantar 044

                robby8111

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                  What do you wanna say me?? I don t understand whats your intention on this Thread?!? Have u read the Chatscript  in post 1 ???

                • Avantar 044

                  robby8111

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                    Kaz2305 wrote:

                    I'm pretty sure it's the same promotion as that's what it says on their site too for the one that I got. Didn't say free spins on registration or anything

                     

                    -------->

                     

                    Kaz2305 wrote:

                    That's not true hey. I joined and got the free spins in my account straight away and didn't deposit any funds. I probably wouldn't bother. I had to reload the game numerous times just to play the spins and my friend joined and said the same thing. He won a little and tried to keep playing but gave up from the constant reloading of the games.

                     

                     

                     

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                    MelissaN

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                    • Avantar 044

                    Hi robby8111,

                    We've heard from the casino ,they say they are looking into it. As soon as we get some info we'll let you know.

                  • Avantar 044

                    robby8111

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                      Hmmm normally that should takes a couple of Minutes but in this case hours/days -.- :(

                    • Avantar 044

                      robby8111

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                        • Index

                        so i m waiting ... thx MelissaN ;)

                      • Jimi

                        izi90

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                        I had the same email and I'm pretty sure that those are the same spins that one gets by signing up. Since you've already claimed those, you won't receive any other spins. The 25 spins are not especially for signing up, it's just a promotion for all members, new and existing. 

                      • Avantar 044

                        robby8111

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                          izi90 wrote:

                          I had the same email and I'm pretty sure that those are the same spins that one gets by signing up. Since you've already claimed those, you won't receive any other spins. The 25 spins are not especially for signing up, it's just a promotion for all members, new and existing. 

                          Hey u guys understand nothing may be READ anything in TOPIC so that u know what its all about!!! It´s about  that I should do a DEPOSIT for my NO DEPOSIT FREE SPINS to activate them !!!!!!!!   UNDERSTAND???????????

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