RESOLVED: Vbet.com ???

Hello i got a email from Vbet.com that i have 25 freespins without depsoit, i went to starburst slot but no freespins credited then i go to live chat and what they told me  ican not really believe need some help.

Welcome to Live Support

You're chatting with
Clara
Send me a transcript
End chat
12:22
name: Robert Diecke
email: hardyy@emailn.de
ID: 12253333

you send me this:

DEAR RobertDiecke

We are excited to invite you to join and actively participate in our new promotion!

Simply log in into your account from September 5, 2016 to December 31, 2016 and receive 25 Free Spins to play STARBURST.

For more, please, follow the link.

To use your bonus, please, log in and start playing STARBURST.

Our Live Chat Support is ready to assist you 24/7. Whatever your game, we wish you the best of luck!

Best Wishes,
Vbet Team

BUT THE FREESPINS ARE NOT IN MY ACCOUNT???

12:23
Hello
12:23
hi
12:24
Have you entered the game? when you enter the game, there should be written Free spins
12:24
i tryed 5-6 times
there are no freespins
when i open the game
12:24
Do you have money in your casino amount?
12:24
no because that no deposit freespins
12:26
Spins activate if you have some funds in your casino account
12:26
lol what?
12:26
Just a minimum amount so that the spins can be activated
12:26
lol
so i don t get the frteespins only with deposit?
12:27
You get free spins in this game, but if the balance is zero, the spins don't activate.
12:27
hahaha
12:29
The system can not activate the spins if balance is zero, your bet amount wouldn't be taken from your deposit, of course.
12:29
the freespins have nothing to do with the balance if they credited i can play with 0 balacne
i m not new in this
12:30
I have already answered you, Robert.

Hi robby8111,

Sorry to hear that. It's strange offer, though. We'll forward your details to the casino rep and ask him for the clarification. 

We'll keep you posted anyway.

Nice THX a lot for Help, i thought they are Kidding me with this offer wheres the Logic at this??

I should  deposit so that my No-Depsoit Freespins can be activated???

haha.....wtf

Yes, it's pretty much strange offer. Your details have been forwarded to the casino and now we should wait for the answer. Hope we'll get it shortly. 

I hope shortly too ty for help!

That's not true hey. I joined and got the free spins in my account straight away and didn't deposit any funds. I probably wouldn't bother. I had to reload the game numerous times just to play the spins and my friend joined and said the same thing. He won a little and tried to keep playing but gave up from the constant reloading of the games.

The Freespins are not for joining its a Promotion Email i was allready registered before...

Email:

DEAR RobertDiecke

We are excited to invite you to join and actively participate in our new promotion!

Simply log in into your account from September 5, 2016 to December 31, 2016 and receive 25 Free Spins to play STARBURST.

For more, please, follow the link.

To use your bonus, please, log in and start playing STARBURST.

Our Live Chat Support is ready to assist you 24/7. Whatever your game, we wish you the best of luck!

Best Wishes,
Vbet Team

I'm pretty sure it's the same promotion as that's what it says on their site too for the one that I got. Didn't say free spins on registration or anything

What do you wanna say me?? I don t understand whats your intention on this Thread?!? Have u read the Chatscript  in post 1 ???

Kaz2305 wrote:

I'm pretty sure it's the same promotion as that's what it says on their site too for the one that I got. Didn't say free spins on registration or anything

-------->

Kaz2305 wrote:

That's not true hey. I joined and got the free spins in my account straight away and didn't deposit any funds. I probably wouldn't bother. I had to reload the game numerous times just to play the spins and my friend joined and said the same thing. He won a little and tried to keep playing but gave up from the constant reloading of the games.

Hi robby8111,

We've heard from the casino ,they say they are looking into it. As soon as we get some info we'll let you know.

Hmmm normally that should takes a couple of Minutes but in this case hours/days -.- :(

so i m waiting ... thx MelissaN ;)

I had the same email and I'm pretty sure that those are the same spins that one gets by signing up. Since you've already claimed those, you won't receive any other spins. The 25 spins are not especially for signing up, it's just a promotion for all members, new and existing. 

Hey u guys understand nothing may be READ anything in TOPIC so that u know what its all about!!! It´s about  that I should do a DEPOSIT for my NO DEPOSIT FREE SPINS to activate them !!!!!!!!   UNDERSTAND???????????

Hi robby8111,

We've remind them once again and hope this time they're going to be faster. We're doing our best to get them answer asap. We'll keep you posted anyway. 

Thanks for your patience.

ok thx

hey,

anything new??

Hi robby8111,

We've heard back from the casino and they've informed us that you have received your free spins bonus and you've played it. Rearding the deposit, they confirmed that the rules of the free spin don't state any deposit or money in player's account to claim those free spins, they appologize and stated it might be some misunderstanding on that from their live support representative.

hmm i don t understand then why they send me the email with the offer -.-

They sent you the email with the right offer, as they told us the problem was their live support representative who obviously made a mistake. You see other people claim the same promo without facing any problems, they did not have to make any deposits when claiming the free spins. 

so i can now play the freespins??

They said that you received and played your bonus free spins. 

Hi robby8111,

I am Vbet affiliate representative

I have checked with our team and they confirmed that you have already received your Free Spins and played them

Attached you can find the screenshot.

Regarding your conversation with our live chat agent, there has probably been some misunderstanding on the rules, because our Free Spin rules say that you indeed dont need to make a deposit to be able to receive your Free Spins.