RESOLVED: Vbet.com ???

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Last post ago 7 months by Vbet
Avantar 044
  • Started by
    Super Hero
    1204
  • last active 5 days ago
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    • Avantar 044
      • Started by
        Super Hero
        1204
      • last active 5 days ago

      Hello i got a email from Vbet.com that i have 25 freespins without depsoit, i went to starburst slot but no freespins credited then i go to live chat and what they told me  ican not really believe need some help.

       

      Welcome to Live Support

      You're chatting with
      Clara
      Send me a transcript
      End chat
      12:22
      name: Robert Diecke
      email: hardyy@emailn.de
      ID: 12253333

      you send me this:

      DEAR RobertDiecke

      We are excited to invite you to join and actively participate in our new promotion!

      Simply log in into your account from September 5, 2016 to December 31, 2016 and receive 25 Free Spins to play STARBURST.

      For more, please, follow the link.

      To use your bonus, please, log in and start playing STARBURST.

      Our Live Chat Support is ready to assist you 24/7. Whatever your game, we wish you the best of luck!

      Best Wishes,
      Vbet Team


      BUT THE FREESPINS ARE NOT IN MY ACCOUNT???

      12:23
      Hello
      12:23
      hi
      12:24
      Have you entered the game? when you enter the game, there should be written Free spins
      12:24
      i tryed 5-6 times
      there are no freespins
      when i open the game
      12:24
      Do you have money in your casino amount?
      12:24
      no because that no deposit freespins
      12:26
      Spins activate if you have some funds in your casino account
      12:26
      lol what?
      12:26
      Just a minimum amount so that the spins can be activated
      12:26
      lol
      so i don t get the frteespins only with deposit?
      12:27
      You get free spins in this game, but if the balance is zero, the spins don't activate.
      12:27
      hahaha
      12:29
      The system can not activate the spins if balance is zero, your bet amount wouldn't be taken from your deposit, of course.
      12:29
      the freespins have nothing to do with the balance if they credited i can play with 0 balacne
      i m not new in this
      12:30
      I have already answered you, Robert.

    • Index
      • Replied by
        moderator
        2080
      • last active 30 min ago

      Thanks for this post from:

      • Avantar 044

      Hi robby8111,

      Sorry to hear that. It's strange offer, though. We'll forward your details to the casino rep and ask him for the clarification. 

      We'll keep you posted anyway.

       

    • Avantar 044
      • Replied by
        Super Hero
        1204
      • last active 5 days ago

      Nice THX a lot for Help, i thought they are Kidding me with this offer wheres the Logic at this??

      I should deposit so that my No-Depsoit Freespins can be activated???

      haha.....wtf

      i_love_lcb

    • Index
      • Replied by
        moderator
        2080
      • last active 30 min ago

      Thanks for this post from:

      • Avantar 044

      Yes, it's pretty much strange offer. Your details have been forwarded to the casino and now we should wait for the answer. Hope we'll get it shortly. 

    • Avantar 044
      • Replied by
        Super Hero
        1204
      • last active 5 days ago

      I hope shortly too ty for help!

    • Giphy
      • Replied by
        Sr.Newbie
        32
      • last active 15 hrs ago

      That's not true hey. I joined and got the free spins in my account straight away and didn't deposit any funds. I probably wouldn't bother. I had to reload the game numerous times just to play the spins and my friend joined and said the same thing. He won a little and tried to keep playing but gave up from the constant reloading of the games.

       

    • Avantar 044
      • Replied by
        Super Hero
        1204
      • last active 5 days ago

      The Freespins are not for joining its a Promotion Email i was allready registered before...

       

      Email:

      DEAR RobertDiecke

      We are excited to invite you to join and actively participate in our new promotion!

      Simply log in into your account from September 5, 2016 to December 31, 2016 and receive 25 Free Spins to play STARBURST.

      For more, please, follow the link.

      To use your bonus, please, log in and start playing STARBURST.

      Our Live Chat Support is ready to assist you 24/7. Whatever your game, we wish you the best of luck!

      Best Wishes,
      Vbet Team

       

    • Giphy
      • Replied by
        Sr.Newbie
        32
      • last active 15 hrs ago

      I'm pretty sure it's the same promotion as that's what it says on their site too for the one that I got. Didn't say free spins on registration or anything

    • Avantar 044
      • Replied by
        Super Hero
        1204
      • last active 5 days ago

      What do you wanna say me?? I don t understand whats your intention on this Thread?!? Have u read the Chatscript  in post 1 ???

    • Avantar 044
      • Replied by
        Super Hero
        1204
      • last active 5 days ago

      Kaz2305 wrote:

      I'm pretty sure it's the same promotion as that's what it says on their site too for the one that I got. Didn't say free spins on registration or anything

       

      -------->

       

      Kaz2305 wrote:

      That's not true hey. I joined and got the free spins in my account straight away and didn't deposit any funds. I probably wouldn't bother. I had to reload the game numerous times just to play the spins and my friend joined and said the same thing. He won a little and tried to keep playing but gave up from the constant reloading of the games.

       

       

       

    • Index
      • Replied by
        moderator
        2080
      • last active 30 min ago

      Thanks for this post from:

      • Avantar 044

      Hi robby8111,

      We've heard from the casino ,they say they are looking into it. As soon as we get some info we'll let you know.

    • Avantar 044
      • Replied by
        Super Hero
        1204
      • last active 5 days ago

      Hmmm normally that should takes a couple of Minutes but in this case hours/days -.- :(

    • Avantar 044
      • Replied by
        Super Hero
        1204
      • last active 5 days ago

      Thanks for this post from:

      • Index

      so i m waiting ... thx MelissaN ;)

    • Jimi
      • Replied by
        Full Member
        182
      • last active 19 min ago

      I had the same email and I'm pretty sure that those are the same spins that one gets by signing up. Since you've already claimed those, you won't receive any other spins. The 25 spins are not especially for signing up, it's just a promotion for all members, new and existing. 

    • Avantar 044
      • Replied by
        Super Hero
        1204
      • last active 5 days ago
      izi90 wrote:

      I had the same email and I'm pretty sure that those are the same spins that one gets by signing up. Since you've already claimed those, you won't receive any other spins. The 25 spins are not especially for signing up, it's just a promotion for all members, new and existing. 

      Hey u guys understand nothing may be READ anything in TOPIC so that u know what its all about!!! It´s about  that I should do a DEPOSIT for my NO DEPOSIT FREE SPINS to activate them !!!!!!!!   UNDERSTAND???????????

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