RESOLVED...Video Slots Exclusive Bonus Issue

    4,858
    views
    19
    replies
    Last post ago almost 4 years by blueday
    No avatar normal
    • Started by
      Jr. Member
      87
    • last active 9 months ago
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal
        • Started by
          Jr. Member
          87
        • last active 9 months ago
        Hello Zuga and team i have singed up for Exclusive 3 No Deposit Bonus(Videoslots.com) with 30X wagering requirement i have created account in pounds i received the bonus with no hassle and started playing slots as mentioned in the requirement after one mega big win on bust the bank slots my account was at 162 pounds then i continued playing and again hit the Big win and my bonus balance was about 190 pounds so i was sure i will be able to meet the wagering requirement without any problem and can achieve the max cash out balance.But after my wagering requirement was completed my real balance was showing 20 pounds real money balance but as stated in the promotion it is 100 .When wagering requirement were met my balance was at 142.86 pounds.I have played only slots which are Bust the Bank,Gold Factory,Money Mad Monkey,Space botz. This is what it is showing in  transaction history

        Date Transaction                Type               Amount £
        14/05/13 05:38:32 GMT Failed bonus -142.86
        14/05/13 05:38:32 GMT Bonus reward 20
        14/05/13 04:32:57 GMT Activated bonus 3

        I am sure there is some issue at there end as i haven't made any folly.Hope you resolve it as early as possible.Eagerly waiting for your reply.

        Regards
        Kushagar  Kaushik
        Casino Username - Dgambler
      • Index
        • Replied by
          admin
          19861
        • last active 2 hrs ago
        Did you go to live help and ask them what was going on? 

        blue
      • No avatar normal
        • Replied by
          Jr. Member
          87
        • last active 9 months ago
        Support was offline that very moment talking to them now.
      • No avatar normal
        • Replied by
          Jr. Member
          87
        • last active 9 months ago
        Hi Kushagar,

        We lost you on the live chat so we are picking up via email instead. The Voucher you had activated has a maximum payout of £20. Every non deposit bonus / voucher, is limited to a €20 cashout, if not specifically specified. This is stated in our Terms and Conditions.

        If there is anything else we can help you with, please don't hesitate to contact us again.


        Best regards,

        Philip
        Customer Service
        Videoslots.com

        Ticket Details

        0:16:07ClosePrintEmailSound: OnSound: Off
        A transcript of the conversation history will be emailed to the address below:
        Email: 
          One of the required field(s) is emptySpecified email address is invalid

        Live Chat » Live ChatYour Question: regarding max cashout
        Please wait, an operator will be with you shortly.
        You are now chatting with Philip K - Live Chat
        15:10Philip K: Hello
        15:10Kushagar Kaushik: hello
        15:10Philip K: Sorry, we lost you here before.
        15:10Kushagar Kaushik: i have received the mail
        15:10Kushagar Kaushik: np
        15:10Kushagar Kaushik: it was clearly stated at the site that max withdrawl is 100
        15:11Philip K: On videoslots.com?
        15:11Kushagar Kaushik: yes
        15:11Kushagar Kaushik: no
        15:11Kushagar Kaushik: there affiliate site LCB
        15:11Kushagar Kaushik: http://www.latestcasinobonuses.com/casinos/videoslots.html
        15:13Philip K: https://www.videoslots.com/terms-and-conditions/ under 4.3 you can read: Every non deposit bonus / voucher, is limited to a €20 cashout, if not specifically specified. A non deposit bonus is a free bonus that doesnt require a deposit in order to be activated.
        15:14Kushagar Kaushik: that is specifically specified at the site and i know LCB make sure every aspect while going each and every detail
        15:16Philip K: One sec.
        15:16Kushagar Kaushik: ok
        15:21Philip K: What is specified on another site does not necessarily reflect our terms and conditions 100%. That information is not correct, the max cashout for this voucher is €20/£20/$20.
        15:24Kushagar Kaushik: Philip i am sure there is some issue at your end and even why it is showing trascation failed in history after wagering was met let me enquire with LCB team then i will get back to you
        15:25Philip K: There is no issue from our end I can assure you that. But if you want you can speak to the LCB team and get back to me later.
        15:26Kushagar Kaushik: ok talk to you later have a nice day
        15:26Philip K: Have a nice day you too. Powered by Kayako Fusion Help Desk Software
      • No avatar normal
        • Replied by
          Jr. Member
          87
        • last active 9 months ago
        Was 100 euros max cashout specifically specified to you.If so can you please contact higher authority as Customer support looks ineffective.Hope so its not a mistake at your end.

        Regards
        Kushagar Kaushik
      • Index
        • Replied by
          admin
          19861
        • last active 2 hrs ago
        I've just found a rep for this site and he gives an email address -  lucas@videoslots.com.  Mention you are from LCB.  Alternatively, you can contact him directly on LCB HERE.

        I'm not sure where you are seeing the 100 max cashout so please point me in the right direction.

        blue
        Rated:
      • No avatar normal
        • Replied by
          Jr. Member
          87
        • last active 9 months ago
        100 Euro Maximum Cashout of Exclusive LCB 3  Euro No Deposit Bonus can be found in the No Deposit Bonus section at extreme bottom.                                                                                                        Regards                                            Kushagar Kaushik
      • Dream rj small transparant
        • Replied by
          Super Hero
          2283
        • last active 6 days ago

        Thanks for this post from:

        • No avatar small
        • Index
        http://www.latestcasinobonuses.com/casinos/videoslots.html

        when you click the more option in the yellow sticky note part this is where it says $100 max cashout - so i believe this is correct - so videoslots casino should honor this rule too.

        Note:  Players need to go to “My Profile”, then to “Vouchers” and write in the bonus code in both the Voucher Code & Name Field, then click Submit.€100 max cashout. Restricted countries: Romania, Bulgaria, Russia, US, France, Denmark, Italy, Turkey.

        hope this helps

        gl Livebig and i hope u get the full 100
      • No avatar normal
        • Replied by
          Jr. Member
          87
        • last active 9 months ago
        thanks LuckyRJ help appreciated smiley
      • Dream rj small transparant
        • Replied by
          Super Hero
          2283
        • last active 6 days ago

        Thanks for this post from:

        • No avatar small

        thanks LuckyRJ help appreciated smiley


        Your welcome smiley - one more note, maybe send the rep another private message with the details i posted too - might speed it up for you smiley gl - keep this thread updated as to what happens smiley
      • Me
        • Replied by
          admin
          6729
        • last active 6 hrs ago
        Yes do PM the rep. 

        and ill also send them a notification about this thread.

        Zuga
      • No avatar normal
        • Replied by
          Jr. Member
          87
        • last active 9 months ago
        Private messaged as well as mailed this thread to rep.hope he reply soon.Thanks once again LuckyRj. grin
      • No avatar normal
        • Replied by
          Jr. Member
          87
        • last active 9 months ago
        Thanks Zuga smiley now big leaders are here hope things are fasten up grin
      • No avatar a78
        • Replied by
        • guest
        • offline
        Hi,

        The max cash out was 100 euro before and this was changed to 20euro in the beginning of the year as you can read in our terms and conditions.

        "4.3 Every non deposit bonus / voucher, is limited to a €20 cashout, if not specifically specified. A non deposit bonus is a free bonus that doesnt require a deposit in order to be activated."

        I have spoken to LCB and this will be updated shortly on their site too.However it is the terms which are written on Videoslots.com which are valid, and we don't take responsibility for any 3rd party missing to update content on their page.

        Kind Regards.
      • Dream rj small transparant
        • Replied by
          Super Hero
          2283
        • last active 6 days ago

        Thanks for this post from:

        • No avatar small
        VideoSlots wrote:

        Hi,

        The max cash out was 100 euro before and this was changed to 20euro in the beginning of the year as you can read in our terms and conditions.

        "4.3 Every non deposit bonus / voucher, is limited to a €20 cashout, if not specifically specified. A non deposit bonus is a free bonus that doesnt require a deposit in order to be activated."

        I have spoken to LCB and this will be updated shortly on their site too.However it is the terms which are written on Videoslots.com which are valid, and we don't take responsibility for any 3rd party missing to update content on their page.

        Kind Regards.


        But either still, your casino should have notified LCB and asked them to change this information - so because of this fact you should honor this customer and give the 100 withdraw just like it did state - it is the admiral thing to do

        LuckyRJ
        Rated:

      lcb activities in the last 24 hours

      • 30
        new members
      • 698
        members online
      • 13802
        guests online
      • 40
        new posts
      • 1025
        free games played
      Join the club

      Most viewed forum topics

      • Avatar 6303
        Hello,  I have waiting 4 weeks for a 600.00 payout i requested and it was declined for unknown reasons.I have had no problems till now and i really need this winnings.My car died and has been fixed but im short...
        Raging bull no pay
      • Index
        Treasure Mile - Exclusive $64 no deposit bonus Amount: $64 free bonus How to claim the bonus: New players need to sign up through our LINK and enter the bonus code SPIN16TM. Existing players need to use a bonus...
        Treasure Mile and sister brands Spin16 no deposit
      • Anchi
        Liberty Slots Casino and Lincoln Casino 150% up to $300 + 100 FREE SPINS on Cherry Blossoms Bonus Code: EASTEREGG Valid:  Liberty Slots:      April 14th to 17th            Lincoln Casino:  April 13th to...
        Easter 2017 - post any promos here!

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170