RESOLVED...Video Slots Exclusive Bonus Issue

Our community has 90,119 members and growing
with 344,660 posts in 20,830 topics by 3,013 members.
Headline back 2
    4,623
    views
    19
    replies
    Last post ago over 3 years by blueday
    No avatar normal

    Livebig

      Jr. Member
    • offline
    • 26
      thanks given
    • 13
      thanks received
    • Started by
      Jr. Member
      87
    • last active 4 months ago

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal

        Livebig

          Jr. Member
        • offline
        • 26
          thanks given
        • 13
          thanks received
        • Started by
          Jr. Member
          87
        • last active 4 months ago
        Hello Zuga and team i have singed up for Exclusive 3 No Deposit Bonus(Videoslots.com) with 30X wagering requirement i have created account in pounds i received the bonus with no hassle and started playing slots as mentioned in the requirement after one mega big win on bust the bank slots my account was at 162 pounds then i continued playing and again hit the Big win and my bonus balance was about 190 pounds so i was sure i will be able to meet the wagering requirement without any problem and can achieve the max cash out balance.But after my wagering requirement was completed my real balance was showing 20 pounds real money balance but as stated in the promotion it is 100 .When wagering requirement were met my balance was at 142.86 pounds.I have played only slots which are Bust the Bank,Gold Factory,Money Mad Monkey,Space botz. This is what it is showing in  transaction history

        Date Transaction                Type               Amount £
        14/05/13 05:38:32 GMT Failed bonus -142.86
        14/05/13 05:38:32 GMT Bonus reward 20
        14/05/13 04:32:57 GMT Activated bonus 3

        I am sure there is some issue at there end as i haven't made any folly.Hope you resolve it as early as possible.Eagerly waiting for your reply.

        Regards
        Kushagar  Kaushik
        Casino Username - Dgambler
      • Index

        blueday

          admin
        • offline
          • 18109
            thanks given
          • 9767
            thanks received
          • Replied by
            admin
            20,074
          • last active 1 day ago
          Did you go to live help and ask them what was going on? 

          blue
        • No avatar normal

          Livebig

            Jr. Member
          • offline
          • 26
            thanks given
          • 13
            thanks received
          • Replied by
            Jr. Member
            87
          • last active 4 months ago
          Support was offline that very moment talking to them now.
        • No avatar normal

          Livebig

            Jr. Member
          • offline
          • 26
            thanks given
          • 13
            thanks received
          • Replied by
            Jr. Member
            87
          • last active 4 months ago
          Hi Kushagar,

          We lost you on the live chat so we are picking up via email instead. The Voucher you had activated has a maximum payout of £20. Every non deposit bonus / voucher, is limited to a €20 cashout, if not specifically specified. This is stated in our Terms and Conditions.

          If there is anything else we can help you with, please don't hesitate to contact us again.


          Best regards,

          Philip
          Customer Service
          Videoslots.com

          Ticket Details

          0:16:07ClosePrintEmailSound: OnSound: Off
          A transcript of the conversation history will be emailed to the address below:
          Email: 
            One of the required field(s) is emptySpecified email address is invalid

          Live Chat » Live ChatYour Question: regarding max cashout
          Please wait, an operator will be with you shortly.
          You are now chatting with Philip K - Live Chat
          15:10Philip K: Hello
          15:10Kushagar Kaushik: hello
          15:10Philip K: Sorry, we lost you here before.
          15:10Kushagar Kaushik: i have received the mail
          15:10Kushagar Kaushik: np
          15:10Kushagar Kaushik: it was clearly stated at the site that max withdrawl is 100
          15:11Philip K: On videoslots.com?
          15:11Kushagar Kaushik: yes
          15:11Kushagar Kaushik: no
          15:11Kushagar Kaushik: there affiliate site LCB
          15:11Kushagar Kaushik: http://www.latestcasinobonuses.com/casinos/videoslots.html
          15:13Philip K: https://www.videoslots.com/terms-and-conditions/ under 4.3 you can read: Every non deposit bonus / voucher, is limited to a €20 cashout, if not specifically specified. A non deposit bonus is a free bonus that doesnt require a deposit in order to be activated.
          15:14Kushagar Kaushik: that is specifically specified at the site and i know LCB make sure every aspect while going each and every detail
          15:16Philip K: One sec.
          15:16Kushagar Kaushik: ok
          15:21Philip K: What is specified on another site does not necessarily reflect our terms and conditions 100%. That information is not correct, the max cashout for this voucher is €20/£20/$20.
          15:24Kushagar Kaushik: Philip i am sure there is some issue at your end and even why it is showing trascation failed in history after wagering was met let me enquire with LCB team then i will get back to you
          15:25Philip K: There is no issue from our end I can assure you that. But if you want you can speak to the LCB team and get back to me later.
          15:26Kushagar Kaushik: ok talk to you later have a nice day
          15:26Philip K: Have a nice day you too. Powered by Kayako Fusion Help Desk Software
        • No avatar normal

          Livebig

            Jr. Member
          • offline
          • 26
            thanks given
          • 13
            thanks received
          • Replied by
            Jr. Member
            87
          • last active 4 months ago
          Was 100 euros max cashout specifically specified to you.If so can you please contact higher authority as Customer support looks ineffective.Hope so its not a mistake at your end.

          Regards
          Kushagar Kaushik
        • Index

          blueday

            admin
          • offline
            • 18109
              thanks given
            • 9767
              thanks received
            • Replied by
              admin
              20,074
            • last active 1 day ago
            I've just found a rep for this site and he gives an email address -  lucas@videoslots.com.  Mention you are from LCB.  Alternatively, you can contact him directly on LCB HERE.

            I'm not sure where you are seeing the 100 max cashout so please point me in the right direction.

            blue
            Rated:
          • No avatar normal

            Livebig

              Jr. Member
            • offline
            • 26
              thanks given
            • 13
              thanks received
            • Replied by
              Jr. Member
              87
            • last active 4 months ago
            100 Euro Maximum Cashout of Exclusive LCB 3  Euro No Deposit Bonus can be found in the No Deposit Bonus section at extreme bottom.                                                                                                        Regards                                            Kushagar Kaushik
          • Dream rj small transparant

            LuckyRJ

              Super Hero
            • male
            • offline

            Smoke free since 17th February 2013 until present

            Positive Thinking Helps

            • 1318
              thanks given
            • 887
              thanks received
            • Replied by
              Super Hero
              2,295
            • last active 12 days ago

            Thanks for this post from:

            • No avatar small
            • Index
            http://www.latestcasinobonuses.com/casinos/videoslots.html

            when you click the more option in the yellow sticky note part this is where it says $100 max cashout - so i believe this is correct - so videoslots casino should honor this rule too.

            Note:  Players need to go to “My Profile”, then to “Vouchers” and write in the bonus code in both the Voucher Code & Name Field, then click Submit.€100 max cashout. Restricted countries: Romania, Bulgaria, Russia, US, France, Denmark, Italy, Turkey.

            hope this helps

            gl Livebig and i hope u get the full 100
          • No avatar normal

            Livebig

              Jr. Member
            • offline
            • 26
              thanks given
            • 13
              thanks received
            • Replied by
              Jr. Member
              87
            • last active 4 months ago
            thanks LuckyRJ help appreciated 
          • Dream rj small transparant

            LuckyRJ

              Super Hero
            • male
            • offline

            Smoke free since 17th February 2013 until present

            Positive Thinking Helps

            • 1318
              thanks given
            • 887
              thanks received
            • Replied by
              Super Hero
              2,295
            • last active 12 days ago

            Thanks for this post from:

            • No avatar small
            Livebig wrote:

            thanks LuckyRJ help appreciated 


            Your welcome - one more note, maybe send the rep another private message with the details i posted too - might speed it up for you gl - keep this thread updated as to what happens
          • Me

            zuga

              admin
            • male
            • offline

            "All it takes for evil to prevail is for good people to do nothing "

            Check out our No Deposit Casino and No Deposit Bingo lists.

            • 6364
              thanks given
            • 8815
              thanks received
            • Replied by
              admin
              6,557
            • last active 35 min ago
            Yes do PM the rep. 

            and ill also send them a notification about this thread.

            Zuga
          • No avatar normal

            Livebig

              Jr. Member
            • offline
            • 26
              thanks given
            • 13
              thanks received
            • Replied by
              Jr. Member
              87
            • last active 4 months ago
            Private messaged as well as mailed this thread to rep.hope he reply soon.Thanks once again LuckyRj. 
          • No avatar normal

            Livebig

              Jr. Member
            • offline
            • 26
              thanks given
            • 13
              thanks received
            • Replied by
              Jr. Member
              87
            • last active 4 months ago
            Thanks Zuga  now big leaders are here hope things are fasten up 
          • No avatar a78
            • Replied by
            • guest
            • offline
            Hi,

            The max cash out was 100 euro before and this was changed to 20euro in the beginning of the year as you can read in our terms and conditions.

            "4.3 Every non deposit bonus / voucher, is limited to a €20 cashout, if not specifically specified. A non deposit bonus is a free bonus that doesnt require a deposit in order to be activated."

            I have spoken to LCB and this will be updated shortly on their site too.However it is the terms which are written on Videoslots.com which are valid, and we don't take responsibility for any 3rd party missing to update content on their page.

            Kind Regards.
          • Dream rj small transparant

            LuckyRJ

              Super Hero
            • male
            • offline

            Smoke free since 17th February 2013 until present

            Positive Thinking Helps

            • 1318
              thanks given
            • 887
              thanks received
            • Replied by
              Super Hero
              2,295
            • last active 12 days ago

            Thanks for this post from:

            • No avatar small
            VideoSlots wrote:

            Hi,

            The max cash out was 100 euro before and this was changed to 20euro in the beginning of the year as you can read in our terms and conditions.

            "4.3 Every non deposit bonus / voucher, is limited to a €20 cashout, if not specifically specified. A non deposit bonus is a free bonus that doesnt require a deposit in order to be activated."

            I have spoken to LCB and this will be updated shortly on their site too.However it is the terms which are written on Videoslots.com which are valid, and we don't take responsibility for any 3rd party missing to update content on their page.

            Kind Regards.


            But either still, your casino should have notified LCB and asked them to change this information - so because of this fact you should honor this customer and give the 100 withdraw just like it did state - it is the admiral thing to do

            LuckyRJ
            Rated:

          lcb activities in the last 24 hours

          • 34
            new members
          • 594
            members online
          • 16607
            guests online
          • 49
            new posts
          • 10218
            free games played
          Join the club

          Most viewed forum posts

          • Putting on lipstick emoticon 1
            Hi LCB'ers,Here is a list of freebies that are not on the weekly code list. This list includes casinos to check your acct, call/email for free chip and casinos not listed here at our forum.  I will update this list on...
            More Free Chips
          • 200 zpsnwkvewod
            Hello dear LCBers,LimoPlay Casino has something special in stored for you!!Each week Vitali, the lovely casino representative from LimoPlay will be posting a new contest. Please subscribe to this thread by clicking on...
            Win free spins and more every week with LimoPlay
          • Putting on lipstick emoticon 1
            LCB $250 August Contest – Lets Play Roulette     Hi LCB'ers because of the launch of the new site design i had to temporarily close this contest. Lets start fresh - for any member that may have already enterted a...
            CLOSED - LCB $250 August Contest – Lets Play Roulette

          Join today and start earning rewards

          You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
          S logo
          Select Language
          Search
          Search Results

          Report to moderator

          Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

          Please note that your email address will be revealed to the moderators if you use this

          Submit
          39012170