RESOLVED...Video Slots Exclusive Bonus Issue

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Last post made 10 years ago by blueday
Livebig
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  • Hello Zuga and team i have singed up for Exclusive 3 No Deposit Bonus(Videoslots.com) with 30X wagering requirement i have created account in pounds i received the bonus with no hassle and started playing slots as mentioned in the requirement after one mega big win on bust the bank slots my account was at 162 pounds then i continued playing and again hit the Big win and my bonus balance was about 190 pounds so i was sure i will be able to meet the wagering requirement without any problem and can achieve the max cash out balance.But after my wagering requirement was completed my real balance was showing 20 pounds real money balance but as stated in the promotion it is 100 .When wagering requirement were met my balance was at 142.86 pounds.I have played only slots which are Bust the Bank,Gold Factory,Money Mad Monkey,Space botz. This is what it is showing in  transaction history

    Date Transaction                Type               Amount £
    14/05/13 05:38:32 GMT Failed bonus -142.86
    14/05/13 05:38:32 GMT Bonus reward 20
    14/05/13 04:32:57 GMT Activated bonus 3

    I am sure there is some issue at there end as i haven't made any folly.Hope you resolve it as early as possible.Eagerly waiting for your reply.

    Regards
    Kushagar  Kaushik
    Casino Username - Dgambler

  • Did you go to live help and ask them what was going on? 

    blue

  • Support was offline that very moment talking to them now.

  • Hi Kushagar,

    We lost you on the live chat so we are picking up via email instead. The Voucher you had activated has a maximum payout of £20. Every non deposit bonus / voucher, is limited to a €20 cashout, if not specifically specified. This is stated in our Terms and Conditions.

    If there is anything else we can help you with, please don't hesitate to contact us again.


    Best regards,

    Philip
    Customer Service
    Videoslots.com

    Ticket Details

    0:16:07ClosePrintEmailSound: OnSound: Off
    A transcript of the conversation history will be emailed to the address below:
    Email: 
      One of the required field(s) is emptySpecified email address is invalid

    Live Chat » Live ChatYour Question: regarding max cashout
    Please wait, an operator will be with you shortly.
    You are now chatting with Philip K - Live Chat
    15:10Philip K: Hello
    15:10Kushagar Kaushik: hello
    15:10Philip K: Sorry, we lost you here before.
    15:10Kushagar Kaushik: i have received the mail
    15:10Kushagar Kaushik: np
    15:10Kushagar Kaushik: it was clearly stated at the site that max withdrawl is 100
    15:11Philip K: On videoslots.com?
    15:11Kushagar Kaushik: yes
    15:11Kushagar Kaushik: no
    15:11Kushagar Kaushik: there affiliate site LCB
    15:11Kushagar Kaushik: https://lcb.org/casinos/videoslots.html
    15:13Philip K: https://www.videoslots.com/terms-and-conditions/ under 4.3 you can read: Every non deposit bonus / voucher, is limited to a €20 cashout, if not specifically specified. A non deposit bonus is a free bonus that doesnt require a deposit in order to be activated.
    15:14Kushagar Kaushik: that is specifically specified at the site and i know LCB make sure every aspect while going each and every detail
    15:16Philip K: One sec.
    15:16Kushagar Kaushik: ok
    15:21Philip K: What is specified on another site does not necessarily reflect our terms and conditions 100%. That information is not correct, the max cashout for this voucher is €20/£20/$20.
    15:24Kushagar Kaushik: Philip i am sure there is some issue at your end and even why it is showing trascation failed in history after wagering was met let me enquire with LCB team then i will get back to you
    15:25Philip K: There is no issue from our end I can assure you that. But if you want you can speak to the LCB team and get back to me later.
    15:26Kushagar Kaushik: ok talk to you later have a nice day
    15:26Philip K: Have a nice day you too. Powered by Kayako Fusion Help Desk Software

  • Was 100 euros max cashout specifically specified to you.If so can you please contact higher authority as Customer support looks ineffective.Hope so its not a mistake at your end.

    Regards
    Kushagar Kaushik

  • I've just found a rep for this site and he gives an email address -  lucas@videoslots.com.  Mention you are from LCB.  Alternatively, you can contact him directly on LCB HERE.

    I'm not sure where you are seeing the 100 max cashout so please point me in the right direction.

    blue

    Rated:

    3/ 5

  • 100 Euro Maximum Cashout of Exclusive LCB 3  Euro No Deposit Bonus can be found in the No Deposit Bonus section at extreme bottom.                                                                                                        Regards                                            Kushagar Kaushik

  • https://lcb.org/casinos/videoslots.html

    when you click the more option in the yellow sticky note part this is where it says $100 max cashout - so i believe this is correct - so videoslots casino should honor this rule too.

    Note:  Players need to go to “My Profile”, then to “Vouchers” and write in the bonus code in both the Voucher Code & Name Field, then click Submit.€100 max cashout. Restricted countries: Romania, Bulgaria, Russia, US, France, Denmark, Italy, Turkey.

    hope this helps

    gl Livebig and i hope u get the full 100
  • thanks LuckyRJ help appreciated  smiley


  • thanks LuckyRJ help appreciated  smiley


    Your welcome smiley - one more note, maybe send the rep another private message with the details i posted too - might speed it up for you smiley gl - keep this thread updated as to what happens smiley
  • Yes do PM the rep. 

    and ill also send them a notification about this thread.

    Zuga

  • Private messaged as well as mailed this thread to rep.hope he reply soon.Thanks once again LuckyRj.  grin

  • Thanks Zuga  smiley now big leaders are here hope things are fasten up  grin


  • Hi,

    The max cash out was 100 euro before and this was changed to 20euro in the beginning of the year as you can read in our terms and conditions.

    "4.3 Every non deposit bonus / voucher, is limited to a €20 cashout, if not specifically specified. A non deposit bonus is a free bonus that doesnt require a deposit in order to be activated."

    I have spoken to LCB and this will be updated shortly on their site too.However it is the terms which are written on Videoslots.com which are valid, and we don't take responsibility for any 3rd party missing to update content on their page.

    Kind Regards.


    But either still, your casino should have notified LCB and asked them to change this information - so because of this fact you should honor this customer and give the 100 withdraw just like it did state - it is the admiral thing to do

    LuckyRJ
    Rated:

    5/ 5

  • If they were changed at your site it should be notified to your affiliates at that very point only otherwise this is just misleading them as well as players going through the promotion.I believe the cash out should be honored.If i am wrong please state the reasons why.

  • guys what i should do now let me know looks there rep wont be responding now  sad

  • Please close this thread now had to satisfy with 20 pounds.Thanks for the support .

  • Upgraded to resolved.

    blue

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