RESOLVED: videoslots.com wont pay 12000 telling my banknr isnt correct

Videoslots.com - Live Chat on 14 July 2015
Videoslots.com (info@pandamedialtd.com)  Toevoegen aan contactpersonen  14-7-2015  Markering van dit bericht opheffen 
Aan: aemonmelgert@hotmail.com
info@pandamedialtd.com

Department: English
Full Name: aemon melgert
Email: aemonmelgert@hotmail.com
Your Question:
Staff: Carl A
00:38 Your Question:
00:38 Please wait, an operator will be with you shortly.
00:38 You are now chatting with Carl A (Customer Service) - English
00:38 Carl A: Hi there Aemon. How are you?
00:38 aemon melgert: hello Carl
00:39 aemon melgert: ok i have big winning
00:39 aemon melgert: is someone from the financiel department there
00:40 Carl A: I am very happy to hear that!
00:40 Carl A: Unfortunately not at the moment.
00:40 aemon melgert: thank you
00:41 aemon melgert: when is the best time to contact its now 2.40 in netherlands
00:43 Carl A: Our support handles all outbound communication. I am sure that I can help you.
00:44 aemon melgert: i want to withdrawal with normal bank
00:44 aemon melgert: not trustly cause it does not work good
00:44 aemon melgert: is a normal bank withdrawal ok
00:45 Carl A: I understand. You should be able to choose bank when you make a withdrawal.
00:46 aemon melgert: but why is the amount i can withdraw only red market at trustly
00:46 Carl A: One moment please.
00:48 Carl A: I am sorry, I gave you wrong information. You cannot make withdrawals with Bankwire, you will have to use Trustly or one of the other Withdrawal methods.
00:49 aemon melgert: FAST BANK TRANSFER

Elin B: Ok, we have not received it yet since there always are a delay when the emails are sent to our inbox.
18:03 Elin B: We just received it. One moment please
18:08 Elin B: I had a look at your IBAN number and the first numbers seems to be correct. Can you please double check the last 10 digits.
18:11 aemon melgert: 0136450849
18:12 Elin B: You have to contact your bank again and ask them to control these numbers again since they seem to be incorrect Aemon.
18:13 aemon melgert: i contacted them 50 min ago lady and good good good not a stupid little twat is

how can i putt pictures in this topic so everybody can see my bank details are correct as asked and put down a little bit up you can see?
and then telling me i make mistakes over and over and over

18:08 Elin B: I had a look at your IBAN number and the first numbers seems to be correct. Can you please double check the last 10 digits.
18:11 aemon melgert: 0136450849
18:12 Elin B: You have to contact your bank again and ask them to control these numbers

the world may now my nr because getting out of lies and weeks of blaming me that doesnt mean anything
the truth means everything

banknr look in my id picture

the world may now my nr because getting out of lies and weeks of blaming me that doesnt mean anything
the truth means everything

can somebody help me with uploading a picture in this player complain please
so 70000 people can see the truth

here you go

look at my ten last numbers
fairplay

Hi,

You tried to make  a withdrawal of €4500 to Neteller first which was disapproved since most of your deposits were made with Paysafe card. Then you claim that you tried to make a withdrawal of €10,000. We have no record of you submitting any withdrawal of that sum. The only submitted withdrawals from your account is the one of €4500 to Neteller which was rejected and the other 2 of €600 and €900 to Trustly which was sent to you.

Best regards,

Philip

amp;first read lazyboy

Elin B: Ok, we have not received it yet since there always are a delay when the emails are sent to our inbox.
18:03 Elin B: We just received it. One moment please
18:08 Elin B: I had a look at your IBAN number and the first numbers seems to be correct. Can you please double check the last 10 digits.
18:11 aemon melgert: 0136450849
18:12 Elin B: You have to contact your bank again and ask them to control these numbers again since they seem to be incorrect Aemon.
18:13 aemon melgert: i contacted them 50 min ago lady and good good good not a stupid little twat is

18:08 Elin B: I had a look at your IBAN number and the first numbers seems to be correct. Can you please double check the last 10 digits.
18:11 aemon melgert: 0136450849

no proof
the only proodf is the proof you cant read

You can get in touch with their representative HERE, send him a PM and hopefully this will get sorted out.

Agreed, please send me a PM so we can sort this out.

Best regards,

Philip

you said send me a pm so we can sort this out
But where are you?
Now you see the proof and you dont response?
Please help from lcb.
amp;

this is the message i got from videoslots.com

Hi Aemon,

Some of the staff here on LCB will contact you to take this matter further.

Best regards,


lies lies

nobody to sort it out
no response

PhilipVideoslots what is the latest update on this?

Hi Zuga,

Just sent you a PM.

Its Me the case wich you are walking around

trying to tel lies again behind my back?
I want excuses in this forum and somekind of compensation for the way you set me away in lcb and friends family cause of your lies over and over
the one that shoot be set away is you

You have to stop this. None is going behind your back or telling liies. We have to review all the facts here and Casino Rep was kind enough to send us a private message.

I am currently on my way to Las Vegas ( matter of fact im writing these lines while im on the airplane ) and wont be much online this weekend. But will try to look into this asap.

Just a brief update that I have not forgotten about this complaint. Yes Im still in Las Vegas but I did find some time to re-read this thread ( was bit of a struggle given some duplicate content, and no real order in posting as well as a lot of rant going on in those transcripts ), and having all this in mind I have emailed the Rep to clarify couple of things .

Hi aemonmelgert and everyone else following this complaint,

after going through this complaint few times, and after speaking with the Rep, it is my opinion that the complainant has no case here.

I believe it was his and only his responsibility for giving all that money back. The main issue here was whether the player tried to request the cashout via bank transfer first or not,

The casino investigated and they have no records of such withdrawal being made to the players bank account ( which required IBAN ). Even if the withdrawal was submitted with the wrong IBAN code, the records would still show such attempt. And according to the Rep there is no such records at all.

The cashouts made via Trustly were obviously paid so no issue there. And that method too requires IBAN.

VideoSlots.com has impeccable reputation and it is my opinion that they would not try to cheat the players, having in mind all their past records and zero complaints.

aemonmelgert, whether you want to pursue your complaint elsewhere or not, that is entirely up to you. ( You can always complain to MGA http://www.mga.org.mt/ which is where they have their license ).  As far as LCB goes there is nothing else we can do for you really...

hello

My question is from the start as you can read page 1 what lcb readers think about the way they left me hanging in this case and i know like mentioned i played the money
In the case of no proof of me trying to withdraw the money i put the proof allready in this topic

support videoslots.com
Elin B: Ok, we have not received it yet since there always are a delay when the emails are sent to our inbox.
18:03 Elin B: We just received it. One moment please
18:08 Elin B: I had a look at your IBAN number and the first numbers seems to be correct. Can you please double check the last 10 digits.
18:11 aemon melgert: 0136450849
18:12 Elin B: You have to contact your bank again and ask them to control these numbers again since they seem to be incorrect Aemon.
18:13 aemon melgert: i contacted them 50 min ago lady and good good good not a stupid little twat is

if this isnt proof with the pictures i put on before,

what i really think about fhilip and friends is they didnt even send 1 mail; or 1 call to talk about this case.
They go on partying on malta

there where several contacts between fhilip and lcb and i like to know in case of transparancy what happened there because this result so out of the blue doesnt feel right to me neither my girlfriend,
I now that they are a well known casino but not al cases are the same.
I wil go on with this if its only to help break the casino's allmighty untouchable feelings they have in some cases

I have removed your full name and email on your chat transcripts. It is in your best interest not to publicly post that personal info. As far as your complaint as Zuga has already explained there is nothing more LCB can do.

Hi aemonmelgert,

I am sorry to hear you are unhappy about how this ended, however there is nothing more we can do. Our best advice for you is to stay away from videoslots if you don't trust the brand.

We have used up a lot of our time and efforts to hep you in this matter and get some sort of resolution and peace of mind for you. There are many players that need our help with cashout and various complaints.

This thread will be marked as resolved and locked and I do not want to hear anymore about this matter.