CASINO EPOCA Issue

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Last post made 10 years ago by VaRiXD
VaRiXD
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  • VaRiXD
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  • TaraM
    Hello Serge smiley
    TaraM
    Thank you for contacting Casino Support and welcome to Live Help Facility. How can I assist you today?
    Serge 
    Hi
    Serge
    I've join your casino with your 5$ signup, and well finally I was lucky smiley I spend a lot on casino online but I'm never lucky
    TaraM
    Thats great news exclamation smiley Well done Serge
    Serge 
    I've made the playtrought, I would like to withdraw 100$ and be part of your great casino payout look good compare to some other crappy one lol
    TaraM
    heheehe smiley
    Serge 
    I didn't receive the welcome email, Do I have to send my doc to make my account completely register
    TaraM
    Yes you will need to send through some documentation to us
    Serge 
    Will you upgrade your soft eventually you miss some cool game sad
    Serge 
    What email do I have to send it too
    TaraM
    We will need a copy of some photo ID such as a passport or driving licence and a utility bill no older than 3 months
    TaraM
    You can send it through to us at support@playersupportcentre.com
    Serge 
    I've got that ready like I said I've play a lot at casino online I like RTG I'm a fully member at Aladdins casino, Inetbet, 7sultans
    Serge 
    I won 10,000$ at Aladdins casino RTG 2 yrs ago
    Serge
    I didn't receive any welcome email sad from you yet
    Serge 
    Does my email is correct "************
    TaraM
    Wow thats awesome !

    Serge
    I will send my doc now, My driver licence I just void the bar code that you don't require, But my adress is visible, my picture all the rest, + Utility bill as well
    Serge
    So I simply put the 100$ in the withdraw and have fun with the 60$ balance right ?
    TaraM
    Once it has been reviewed, you will be notified of the outcome smiley
    Serge
    it's a PDF files ok
    TaraM
    They should be fine
    Serge
    It should be ok. I like to protect my identity as well since I send it over the web, But my driver is up to date
    Serge
    Most casino are ok with it smiley
    TaraM
    :)  ]<<<<<<<<<<<<<<< THEY DIDN'T REPLY asking for more DOC THEY SIMPLY CLOSE THE ACCOUNT

    Serge 
    I'm sending it now, with my account number
    TaraM
    Thats great, thanks Serge
    TaraM
    It can take a few hours to get through to us
    Serge 
    It's send
    Serge 
    How long should the process take ?
    Serge 
    Anyway Will expect a email from you later, will now continue the rest of my chips smiley

    THEN THE NEXT DAY I WAS GOING TO DEPOSIT AND NOTICE MY ACCOUNT WAS CLOSE.
    They reject my DOC and NEVER ADVICE ME ABOUT IT, Most CASINO DO ACCEPT THEM.
    HERE'S THE CHAT !


    Hello, your Casino Live Help representative is Michelle
    Welcome to Casino Support, Michelle will be right with you.
    Michelle
    Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?
    Michelle
    Hello Serge
    Serge
    Hi Why my account is locked
    Serge
    I just register yesterday sad I was going to make a deposit now, now I can't ?
    Serge 
    *********** ACCOUNT NUMBER
    Michelle
    Before we continue could you confirm your date of birth and mobile number please?
    *****
    Michelle
    Thank you
    Michelle
    Please allow me some time to access and review your account.
    Serge
    np
    Serge
    ok
    Michelle
    I will not be much longer.
    Serge 
    OK
    Michelle
    Thank you for waiting Serge. Casino management have made the decision to have your account locked and it will not be re opened again.
    Serge 
    why is that ?
    Serge 
    I never play at your casino, register and was lucky to win now they close my account because of that ?
    Michelle
    This was Casino Managements decision.
    Serge 
    because I won ?  ( WITH THERE 5$ NO DEPOSIT - I've made the playthough, Play SLOT
    And won 150$ WITHDRAW 100$ )
    I think they don't want to pay and simply CLOSE THE ACCOUNT

    Serge 
    what is the reason to close my account for no reason
    Serge
    I send my document , respect all the rule and you close my account really don't understand it
    Michelle
    This was Casino Managements decision as we detected negative activity on your account and at this time I am not at liberty to discuss this further at this time.
    Michelle
    Serge when did you send your documents through?
    Serge 
    What negative activity? what does it mean ?
    Serge 
    YEs I did send my document, yesterday
    Serge
    I Simply click on my favorate slot and play nothing more, what wrong did I do ?
    Serge 
    I void certain information on my driver license and the support team told me that was ok , So For me I didn't do anything negative other to protect my identity, If you require more Id I would be please to send it back
    Michelle
    May I ask which information you voided please?
    Serge 
    the Bar Code
    Serge
    I always void these info that aren't require by all casino I'm fully member
    Serge 
    It's up to you to simply reply and request the information you need to make my account fully register
    Michelle
    Let me check for you.
    Serge
    k, I've got a account at AllslotCasino spend thousand of dollars but was hoping to be part of your place to change a little bit
    Serge
    I'm a value player + I Was going to make a deposit now so for me it doesn't make any sense sad
    Michelle
    Thank you for waiting Serge. I have discussed this with our Processing Department who have advised that there are irregularities on both your documents which you sent through.
    Serge 
    I understand, I wont mind sending Clear copy of them, Many casino DO accept them if not they simply return me a email and talk to me, I'm doing this just to protect my id first, no need to panic smiley
    Michelle
    As I mentioned casino management have made this decision and we will not be able to re open your account.
    Michelle
    Is there anything else that I can assist with?
    Serge 
    Is it possible to get in touche with the manager ? Why they didn't return me a email to talk to me on this matter ? Don't you think it's radical ?
    Michelle
    Casino Management can make this decision at any time.
    Serge 
    I Think it's because I was able to win that you close my account
    Michelle
    It is stated in our Terms and Conditions.
    Serge 
    no ?
    Serge
    so ....There's nothing we can do ?
    Michelle
    unfortunately not.
    Serge 
    sadly for you smiley
    Start typing here... Send
    Michelle: 21:04:01
    You: 15:04:58
    Leave Chat
    Secure


    AVOID PLAYING AT THIS SCAM CASINO exclamation!!!!!!!
    Rated:

    1.1/ 5

  • I will notify the Rep about this thread.

    Zuga

  • Hi VaRiXD,

    I got in touch with them. Please PM me your user name at this casino.

    cheers
    Zuga

  • I was informed that you got paid, even though your documents were not in order.

    However your account is to remain locked.

    Please confirm that you got the payment so I can upgrade this topic to resolved.

    cheers
    Zuga

  • Here a JPG Showing the 100$ WITHDRAW with the DATE at the bottom, the next day my account was close.
    IT CAN'T BE PAY WITH IT 24hrs, since they locked my account prove that they lie and refuse to pay " WINNER " and they don't respect the promotion.
    SADLY Casino was nice, slots pay ok compare to some I've spend 1,000$ and never able to see a single line, I find this casino at first to be honest since the pay out of the slots was respectable, it,s a shame that they locked my account would had deposit lot's and would make my #1 place.

    This print screen was taken the 18th April, I open my account the 17th April play at night until 1:57 Am
    that went I took the screenshot after I lose most of my 60$ that I had and was useless, at 1:57am, I had 2,61 balance, think for one second to take some but chance my mind and leave the 100$ intact.
    It's on the 19th April that my account was locked, realize I lose the 100$ that they never pay
    If they did pay, it would be impossible to open a account on the 17th April play until 2am
    and get pay before the 19th, and for no reason close my account ?

    What ? They don't want me to DEPOSIT so they can get back there 100$ ? lol doesn't make sense.

    Many casino offer me no deposit,  rarely I win, and if I do withdraw I certainly deposit more money there giving me at first.
    I deposit more then 1,000$ at All slot casino and they also start with no deposit.
    That how it's.

    REGARDS

  • As we all know getting a payment even with Moneybookers can take a few's day to process
    They also need to send me a confirmation by email, even on register I never receive a " WELCOME EMAIL " with my info, after I've send my Doc I also never receive any confirmation email.
    I'm so glad my doc the was I did. It's scary to send your doc on the internet I always take all the precaution to prevent ID THIEF.
    So closing a account the next day, then saying it was paid aren't very re comfortable

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