CASINO EPOCA Issue

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Last post ago almost 4 years by VaRiXD
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      • Started by
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      TaraM
      Hello Serge
      TaraM
      Thank you for contacting Casino Support and welcome to Live Help Facility. How can I assist you today?
      Serge 
      Hi
      Serge
      I've join your casino with your 5$ signup, and well finally I was lucky I spend a lot on casino online but I'm never lucky
      TaraM
      Thats great news Well done Serge
      Serge 
      I've made the playtrought, I would like to withdraw 100$ and be part of your great casino payout look good compare to some other crappy one lol
      TaraM
      heheehe
      Serge 
      I didn't receive the welcome email, Do I have to send my doc to make my account completely register
      TaraM
      Yes you will need to send through some documentation to us
      Serge 
      Will you upgrade your soft eventually you miss some cool game
      Serge 
      What email do I have to send it too
      TaraM
      We will need a copy of some photo ID such as a passport or driving licence and a utility bill no older than 3 months
      TaraM
      You can send it through to us at support@playersupportcentre.com
      Serge 
      I've got that ready like I said I've play a lot at casino online I like RTG I'm a fully member at Aladdins casino, Inetbet, 7sultans
      Serge 
      I won 10,000$ at Aladdins casino RTG 2 yrs ago
      Serge
      I didn't receive any welcome email from you yet
      Serge 
      Does my email is correct "************
      TaraM
      Wow thats awesome !

      Serge
      I will send my doc now, My driver licence I just void the bar code that you don't require, But my adress is visible, my picture all the rest, + Utility bill as well
      Serge
      So I simply put the 100$ in the withdraw and have fun with the 60$ balance right ?
      TaraM
      Once it has been reviewed, you will be notified of the outcome
      Serge
      it's a PDF files ok
      TaraM
      They should be fine
      Serge
      It should be ok. I like to protect my identity as well since I send it over the web, But my driver is up to date
      Serge
      Most casino are ok with it
      TaraM
      :)  ]<<<<<<<<<<<<<<< THEY DIDN'T REPLY asking for more DOC THEY SIMPLY CLOSE THE ACCOUNT

      Serge 
      I'm sending it now, with my account number
      TaraM
      Thats great, thanks Serge
      TaraM
      It can take a few hours to get through to us
      Serge 
      It's send
      Serge 
      How long should the process take ?
      Serge 
      Anyway Will expect a email from you later, will now continue the rest of my chips

      THEN THE NEXT DAY I WAS GOING TO DEPOSIT AND NOTICE MY ACCOUNT WAS CLOSE.
      They reject my DOC and NEVER ADVICE ME ABOUT IT, Most CASINO DO ACCEPT THEM.
      HERE'S THE CHAT !


      Hello, your Casino Live Help representative is Michelle
      Welcome to Casino Support, Michelle will be right with you.
      Michelle
      Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?
      Michelle
      Hello Serge
      Serge
      Hi Why my account is locked
      Serge
      I just register yesterday I was going to make a deposit now, now I can't ?
      Serge 
      *********** ACCOUNT NUMBER
      Michelle
      Before we continue could you confirm your date of birth and mobile number please?
      *****
      Michelle
      Thank you
      Michelle
      Please allow me some time to access and review your account.
      Serge
      np
      Serge
      ok
      Michelle
      I will not be much longer.
      Serge 
      OK
      Michelle
      Thank you for waiting Serge. Casino management have made the decision to have your account locked and it will not be re opened again.
      Serge 
      why is that ?
      Serge 
      I never play at your casino, register and was lucky to win now they close my account because of that ?
      Michelle
      This was Casino Managements decision.
      Serge 
      because I won ?  ( WITH THERE 5$ NO DEPOSIT - I've made the playthough, Play SLOT
      And won 150$ WITHDRAW 100$ )
      I think they don't want to pay and simply CLOSE THE ACCOUNT

      Serge 
      what is the reason to close my account for no reason
      Serge
      I send my document , respect all the rule and you close my account really don't understand it
      Michelle
      This was Casino Managements decision as we detected negative activity on your account and at this time I am not at liberty to discuss this further at this time.
      Michelle
      Serge when did you send your documents through?
      Serge 
      What negative activity? what does it mean ?
      Serge 
      YEs I did send my document, yesterday
      Serge
      I Simply click on my favorate slot and play nothing more, what wrong did I do ?
      Serge 
      I void certain information on my driver license and the support team told me that was ok , So For me I didn't do anything negative other to protect my identity, If you require more Id I would be please to send it back
      Michelle
      May I ask which information you voided please?
      Serge 
      the Bar Code
      Serge
      I always void these info that aren't require by all casino I'm fully member
      Serge 
      It's up to you to simply reply and request the information you need to make my account fully register
      Michelle
      Let me check for you.
      Serge
      k, I've got a account at AllslotCasino spend thousand of dollars but was hoping to be part of your place to change a little bit
      Serge
      I'm a value player + I Was going to make a deposit now so for me it doesn't make any sense
      Michelle
      Thank you for waiting Serge. I have discussed this with our Processing Department who have advised that there are irregularities on both your documents which you sent through.
      Serge 
      I understand, I wont mind sending Clear copy of them, Many casino DO accept them if not they simply return me a email and talk to me, I'm doing this just to protect my id first, no need to panic
      Michelle
      As I mentioned casino management have made this decision and we will not be able to re open your account.
      Michelle
      Is there anything else that I can assist with?
      Serge 
      Is it possible to get in touche with the manager ? Why they didn't return me a email to talk to me on this matter ? Don't you think it's radical ?
      Michelle
      Casino Management can make this decision at any time.
      Serge 
      I Think it's because I was able to win that you close my account
      Michelle
      It is stated in our Terms and Conditions.
      Serge 
      no ?
      Serge
      so ....There's nothing we can do ?
      Michelle
      unfortunately not.
      Serge 
      sadly for you
      Start typing here... Send
      Michelle: 21:04:01
      You: 15:04:58
      Leave Chat
      Secure


      AVOID PLAYING AT THIS SCAM CASINO !!!!!!!
      • Casino locked
      Rated:
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      / 5
    • Me
      • Replied by
        admin
        6634
      • last active 18 hrs ago

      Thanks for this post from:

      • Index
      • Index
      • 2d4818989f1ca7ccfaccc9b2527a6916
      I will notify the Rep about this thread.

      Zuga
    • Me
      • Replied by
        admin
        6634
      • last active 18 hrs ago
      Hi VaRiXD,

      I got in touch with them. Please PM me your user name at this casino.

      cheers
      Zuga
    • Me
      • Replied by
        admin
        6634
      • last active 18 hrs ago
      I was informed that you got paid, even though your documents were not in order.

      However your account is to remain locked.

      Please confirm that you got the payment so I can upgrade this topic to resolved.

      cheers
      Zuga
    • Index
      • Replied by
        Full Member
        240
      • last active 1 day ago
      Here a JPG Showing the 100$ WITHDRAW with the DATE at the bottom, the next day my account was close.
      IT CAN'T BE PAY WITH IT 24hrs, since they locked my account prove that they lie and refuse to pay " WINNER " and they don't respect the promotion.
      SADLY Casino was nice, slots pay ok compare to some I've spend 1,000$ and never able to see a single line, I find this casino at first to be honest since the pay out of the slots was respectable, it,s a shame that they locked my account would had deposit lot's and would make my #1 place.

      This print screen was taken the 18th April, I open my account the 17th April play at night until 1:57 Am
      that went I took the screenshot after I lose most of my 60$ that I had and was useless, at 1:57am, I had 2,61 balance, think for one second to take some but chance my mind and leave the 100$ intact.
      It's on the 19th April that my account was locked, realize I lose the 100$ that they never pay
      If they did pay, it would be impossible to open a account on the 17th April play until 2am
      and get pay before the 19th, and for no reason close my account ?

      What ? They don't want me to DEPOSIT so they can get back there 100$ ? lol doesn't make sense.

      Many casino offer me no deposit,  rarely I win, and if I do withdraw I certainly deposit more money there giving me at first.
      I deposit more then 1,000$ at All slot casino and they also start with no deposit.
      That how it's.

      REGARDS
      • 100 win
      • Clip 2
      • Clip
    • Index
      • Replied by
        Full Member
        240
      • last active 1 day ago
      As we all know getting a payment even with Moneybookers can take a few's day to process
      They also need to send me a confirmation by email, even on register I never receive a " WELCOME EMAIL " with my info, after I've send my Doc I also never receive any confirmation email.
      I'm so glad my doc the was I did. It's scary to send your doc on the internet I always take all the precaution to prevent ID THIEF.
      So closing a account the next day, then saying it was paid aren't very re comfortable

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