3RD PARTY TO RESOLVE: William hill won't pay me out for big win

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Last post ago over 1 year by LuckyRJ
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      • Started by
        Sr.Newbie
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      • last active 7 months ago

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      Hi
      I rolled in full screen of coins at £2 a spin on pig wizard slot, played on the william hill Vegas mobile app on my iOS upto date iphone 5 and william hill refusing to pay me blaming connection. And display error even though my connection fine and saying I nee to update my flashplayer when u don't have to on iphone 5.
      I was playin for half an hour at £2 a spin trouble free untill this rolled in and last reel stopped nothing happened but I game clock still going and in sync with my iPhone clock so my phone hadn't froze,
      Plus my balance and stake progressive jackpot balance all marry up with my transaction history to exact date and time as my screen shots.
      Has any one else had anything similar please and does anyone no what this should pay me off a £2 stake william will won't say
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      • Replied by
        Sr. Member
        496
      • last active about 2 months ago

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      Whoooooo I would be MAD!  Hopefully their rep has a good explanation for this!  And by good explanation I mean that he will ask you how you would like your winnings sent to you....
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        admin
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      Hi Shaun,

      I have notified our contact at William Hill about your complaint. In the meantime please send me your casino username.
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        Hero Member
        639
      • last active 5 months ago

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      Wow..u could won a million here shaun..hope they willl pay u .
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        Sr.Newbie
        47
      • last active 7 months ago
      Melcb wrote:

      Hi Shaun,

      I have notified our contact at William Hill about your complaint. In the meantime please send me your casino username.
      hi thank you I'm absoloutly gutted I watched it roll in to for it to be a display error my casino name is fatlo1974. By pay table I think it £100000 but by way william hill acting I think may be progressive
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      • Replied by
        Sr.Newbie
        47
      • last active 7 months ago
      Shaun McLoughlin wrote:

      Melcb wrote:

      Shaun McLoughlin wrote:

      Hi
      I rolled in full screen of coins at £2 a spin on pig wizard slot, played on the william hill Vegas mobile app on my iOS upto date iphone 5 and william hill refusing to pay me blaming connection. And display error even though my connection fine and saying I nee to update my flashplayer when u don't have to on iphone 5.
      I was playin for half an hour at £2 a spin trouble free untill this rolled in and last reel stopped nothing happened but I game clock still going and in sync with my iPhone clock so my phone hadn't froze,
      Plus my balance and stake progressive jackpot balance all marry up with my transaction history to exact date and time as my screen shots.
      Has any one else had anything similar please and does anyone no what this should pay me off a £2 stake william will won't say
      [/quote]
      Shaun McLoughlin wrote:

      Hi
      I rolled in full screen of coins at £2 a spin on pig wizard slot, played on the william hill Vegas mobile app on my iOS upto date iphone 5 and william hill refusing to pay me blaming connection. And display error even though my connection fine and saying I nee to update my flashplayer when u don't have to on iphone 5.
      I was playin for half an hour at £2 a spin trouble free untill this rolled in and last reel stopped nothing happened but I game clock still going and in sync with my iPhone clock so my phone hadn't froze,
      Plus my balance and stake progressive jackpot balance all marry up with my transaction history to exact date and time as my screen shots.
      Has any one else had anything similar please and does anyone no what this should pay me off a £2 stake william will won't say
      [/quote] Shaun,

      I have notified our contact at William Hill about your complaint. In the meantime please send me your casino username.
      hi thank you I'm absoloutly gutted I watched it roll in to for it to be a display error my casino name is fatlo1974. By pay table I think it £100000 but by way william hill acting I think may be progressive
      [quote author=Shaun McLoughlin link=topic=33392.msg343847#msg343847 date=1423773015]
      Hi
      I rolled in full screen of coins at £2 a spin on pig wizard slot, played on the william hill Vegas mobile app on my iOS upto date iphone 5 and william hill refusing to pay me blaming connection. And display error even though my connection fine and saying I nee to update my flashplayer when u don't have to on iphone 5.
      I was playin for half an hour at £2 a spin trouble free untill this rolled in and last reel stopped nothing happened but I game clock still going and in sync with my iPhone clock so my phone hadn't froze,
      Plus my balance and stake progressive jackpot balance all marry up with my transaction history to exact date and time as my screen shots.
      Has any one else had anything similar please and does anyone no what this should pay me off a £2 stake william will won't say
      [quote author=Shaun McLoughlin link=topic=33392.msg343847#msg343847 date=1423773015]
      Hi
      I rolled in full screen of coins at £2 a spin on pig wizard slot, played on the william hill Vegas mobile app on my iOS upto date iphone 5 and william hill refusing to pay me blaming connection. And display error even though my connection fine and saying I nee to update my flashplayer when u don't have to on iphone 5.
      I was playin for half an hour at £2 a spin trouble free untill this rolled in and last reel stopped nothing happened but I game clock still going and in sync with my iPhone clock so my phone hadn't froze,
      Plus my balance and stake progressive jackpot balance all marry up with my transaction history to exact date and time as my screen shots.
      Has any one else had anything similar please and does anyone no what this should pay me off a £2 stake william will won't say
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      • Replied by
        Sr.Newbie
        47
      • last active 7 months ago
      Sorry why had it duplicated like that never ment to
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      • Replied by
        Sr.Newbie
        47
      • last active 7 months ago
      hi melcb
      have you heard anything off William hill rep yet please
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        Full Member
        136
      • last active 4 months ago

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      My heart breaks for you. I truly hope you get your winnings. From what I've read on another reputable site.. As early as today.. These are the shananigans they've been pulling. I'm really pulling for you.
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      • Replied by
        Sr.Newbie
        47
      • last active 7 months ago
      [quotethank you I'm just in the process of going through the gambling comission and I.B.A.S my transaction history shows me playing at £2 a spin on 4-2-15 from 11.34am to 11.59 am no stop my screen shots show my 3G so connection was fine and the emails I've kept off william hill ive kept are disgusting and they had the cheek to put £30 in account as a good will gesture,
      Absoloute joke I watched it roll in even does i on game intro video on desktop version
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        admin
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      No response yet. its been the weekend so we would need to wait for them to get into the office today.
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      UPDATE: your query has been forwarded to the support team, once the rep gets back to me I will update you Shaun.
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        Super Hero
        1159
      • last active 1 day ago

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      mer3801 wrote:

      My heart breaks for you. I truly hope you get your winnings. From what I've read on another reputable site.. As early as today.. These are the shananigans they've been pulling. I'm really pulling for you.


      Yes I read bad things about them also... I remember back when Americans could play there. William Hill was a great fast paying casino. But a few years after americans was barred WH start going down hill...
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        Full Member
        240
      • last active 13 hrs ago

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      What a story, It's like some RTG casino that cheat I think
      I was playing Ragging bull casino with there no deposit, then went i was winning and almost complete the wager, the wheel wont STOP, it keep turning and turning.
      It's a tactic to avoid any winning line the screw the slots somehow, It never happen to me at respectable casino like Clubword group. But those not so good casino use this. You want to stop the slot and it turn and turn and turn it's pretty annoying you lose control on it. It's not my 25mb internet connection or my PC.

      Many of those with a warning use or trick the soft to prevent us from winning.

      Then they come with the excuse that it's the software, the connection the flash and so on !

      Oh Well I do hope everything will be resolve in your favor
      Good luck to you !
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        Full Member
        134
      • last active 7 months ago

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      william hill have in their T&C´s a thing that i think its totally predatory and privacy invasion

      "5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references."

      so they can ask you all this before they pay you, for me its no more than a big excuse to stay more time with player money, i would never play there while they apply this.

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