RESOLVED - Win Palace: Havent got my withdrawal in 3 weeks!

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    Last post ago over 2 years by anfransen
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      • Avatar 59233
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        Well, I am posting a thread cos i am a bit fed up with slow payment and inconsistent answer from the rep of Win Palace in this forum (clara.hans)

        I am aware that Win Palace is under warning list but when I redeemed their free chip in June I was able to cash out and I read that there is a rep too in LCB forum.

        I used the winning from free chip to play again at Win Palace and ended up winning 290. I was thinking that there shouldnt be any problem as I was even able to cash out from free chip. It was on 3rd of July.

        - on 17th of july I logged in to my account and found out that my withdrawal was rejected and my withdrawal was put back on my balance. I asked live chat saying that my account is under some kind of verification that may take up to 90 DAYS
        - Pissed i chatted with ema (live help on LCB) and found out about the rep for Win Palace. Sent a PM to clara.hans and melcb to help me.
        - Got a reply on 20 saying that the finance dept has done with verification and i will get my withdrawal in 5-10 biz days.
        - Sounds like a good news but today on 25th i logged in and found out that my withdrawal was rejected back to my balance. I asked live chat and were asked to try to lower my withdrawal.
        - I PM clara.hans again and got this reply:

        ------------
        Hi anfransen,


        the amounts available to withdraw at once are calculated according to your player class. If he told you that you can withdraw less, I would suggest to forward the procedure, keep playing and then withdraw more later on.

        Sadly I'm not able to influence on the quantities available to withdraw so the best advice I could give is to speak with your account manager and ask him how much you can withdraw per time. I'm sure he will be able to help.

        Best regards,
        --------------

        What the hell is Player Class? I am just withdrawing 290. The answers given to me is really not consistent, once clara.hans said my withdrawal should be okay, but it is not!  >:(

        I just hope that my problem can be solved.
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        So has Clara come back to you with the amount that you can withdraw out of the $290  I'm quite surprised tbh as this doesn't even exceed their $500-$3,000 withdrawal limit. 



      • Avatar 59233
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        Nope i asked clara to ask their finance dept. I havent got any reply but I requested another withdrawal with the same amount...
        it has taken too long..
        hopefully clara can get back to me soon
      • Avatar 59233
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        Havent got any reply from Clara.hans and havent got my withdrawal. 23 days and counting >:(
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        • Avatar 59233
        I've sent Clara a message asking if she has a figure for you yet - she wasn't available but she should get my message soon.
      • Avatar 59233
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        Yeah hopefully i can get my withdrawal. so sick of waiting..
      • Avatar 59233
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        got a short conversation with clara.hans:

        -----
        Quote from: anfransen on Today at 06:06:01 AM

            my id is xxxxxx at win palace.
            well yeah the better it is solved, the more people will trust win palace. thanks


        Definitely... I agree with you. Ill check with our finance department about this again.

        Will keep you updated.

        Clara
        -------


        hope she will really get it done this time.
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        Clara is trying.  Let's hope it's resolved soon.
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        See when you play at casinos like Win Palace not only do you get to gamble. But you also get a good workout exercise like jumping thru hoops.
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        I see she said possible win more but i think it was meant to say lose it all . Stall tactic to get you to play it back . Sad when such a small win doesn't get paid out  8'|.
      • Avatar 59233
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        yeah kinda sad. it's not like I am withdrawing thousands. i will just wait and wont play the money i am going to withdraw. it is a bad tactic though...
        it is so weird that live help / rep are from different department as their finance. most casinos, the live chat can give bonus directly or have decision to give a deposit bonus/ no-deposit bonus. separated department makes them look like live chat/rep cant do much.
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        3rd-29th : 26 days of waiting.
        today's chat with live help:
        ------------
        lease wait for a site operator to respond.

        You are now chatting with 'Brandon'

        xxxx: hi there, my id is xxxx, may i know the status of my withdrawal please?

        Brandon: Hi

        Brandon: How are you today?

        xxxx: pretty good

        xxxx: u?

        Brandon: I`m great. Thank you

        Brandon: It is pending

        xxxx: well i have been trying to withdraw since 3rd of july

        xxxx: anything wrong ?

        xxxx: sorry cos it has been 26 days that makes me a bit impatient

        Brandon: The last request was made on 07/24 as it takes 10 business days to approve you need to wait 6 business days more.

        xxxx: so this time there is no problem and i should get it in 6 biz days?

        Brandon: Correct

        xxxx: alright thank u

        -------------

        Hopefully what the live chat said is true.
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        earlier than expected but i got my withdrawal from WinPalace.
        Thank you LCB and for the casino rep Clara.Hans
        Took long enough but at least i got my winning.

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