Well, I am posting a thread cos i am a bit fed up with slow payment and inconsistent answer from the rep of Win Palace in this forum (clara.hans)
I am aware that Win Palace is under warning list but when I redeemed their free chip in June I was able to cash out and I read that there is a rep too in LCB forum.
I used the winning from free chip to play again at Win Palace and ended up winning 290. I was thinking that there shouldnt be any problem as I was even able to cash out from free chip. It was on 3rd of July.
- on 17th of july I logged in to my account and found out that my withdrawal was rejected and my withdrawal was put back on my balance. I asked live chat saying that my account is under some kind of verification that may take up to 90 DAYS
- Pissed i chatted with ema (live help on LCB) and found out about the rep for Win Palace. Sent a PM to clara.hans and melcb to help me.
- Got a reply on 20 saying that the finance dept has done with verification and i will get my withdrawal in 5-10 biz days.
- Sounds like a good news but today on 25th i logged in and found out that my withdrawal was rejected back to my balance. I asked live chat and were asked to try to lower my withdrawal.
- I PM clara.hans again and got this reply:
the amounts available to withdraw at once are calculated according to your player class. If he told you that you can withdraw less, I would suggest to forward the procedure, keep playing and then withdraw more later on.
Sadly I'm not able to influence on the quantities available to withdraw so the best advice I could give is to speak with your account manager and ask him how much you can withdraw per time. I'm sure he will be able to help.
What the hell is Player Class? I am just withdrawing 290. The answers given to me is really not consistent, once clara.hans said my withdrawal should be okay, but it is not! >:(
I just hope that my problem can be solved.
RESOLVED - Win Palace: Havent got my withdrawal in 3 weeks!
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