Below you can read the email I sent to the casino support ...they only had to approve my documents. Usually this procedure is fast and simple in the rest of the casino where I play.
Thank you for opening an account with us and congratulations on your winnings!
For a successful withdrawal, we first need to verify your account. Account verification is a standard procedure and only requires the following:
Please send us a copy of valid Driver's License, ID, or Passport (showing name, address, signature, and expiration date) and a copy of a utility bill (for example) as proof of address via FAX (+1 775-249-8967) or E-mail (firstname.lastname@example.org).
Please find the attached file, my id card and my bank statement, to verify my personal info.
I remain at your disposal for any further request.
p.s. I thank you for the opportunity to play, have fun and win :)
Thanks for your E-mail. Please also send us a photo of yourself holding the ID (please note that your ID should be fully readable/legible).
I hope to hear from you soon.
I hope that these new images of my ducuments are sufficently readable. *Unfortunately i don't have other devices to take pictures.*
Until now i have always use my scanner and the screenshot of my pc to provide proof of my identity.
Please, hold the ID in your hand, next to your face and take a picture.
(After this sentence I thought they had arrested me!)
You are the owner of your software. You can decide to accept my documents and then not to pay my winnings. I understand now that i have made a big mistake when I decided to play on your site. I think the winning percentage of 98% that you show on your home page and the low requirements on bonuses are fool's gold.
The documents that you refused have been accepted by all the casino where I play.
In any casino you do not have to wait for a specific day of the week to be deceived ... oops paid. For this time I lost my money foolishly ... but I hope to alert many players. Please close my account ... and give my winnings to charity .... if you have a conscience.
I was forgettin...
Please, hold the ID in your hand, next to your face and take a picture...and say THIEFFFFF! (not cheese) :D
Thank you for your e-mail. It has been forwarded to our Billing Department for further assistance. They're usually able to respond within one business day. Thanks in advance for your patience and understanding.
Have a great day!