RESOLVED - Winaday...but not today! :|

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Casinista932

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      Casinista932

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      Hello,

      Below you can read the email I sent to the casino support ...they only had to approve my documents. Usually this procedure is fast and simple in the rest of the casino where I play.

      WINADAY SUPPORT:

      Thank you for opening an account with us and congratulations on your winnings!

      For a successful withdrawal, we first need to verify your account. Account verification is a standard procedure and only requires the following:

      Please send us a copy of valid Driver's License, ID, or Passport (showing name, address, signature, and expiration date) and a copy of a utility bill (for example) as proof of address via FAX (+1 775-249-8967) or E-mail (billing@winadaycasino.eu).

      ME

      Please find the attached file, my id card and my bank statement, to verify my personal info.

      I remain at your disposal for any further request.

       p.s. I thank you for the opportunity to play, have fun and win :)

      WINADAY

      Thanks for your E-mail. Please also send us a photo of yourself holding the ID (please note that your ID should be fully readable/legible).

      I hope to hear from you soon.

      ME

      I hope that these new images of my ducuments are sufficently readable. *Unfortunately i don't have other devices to take pictures.*

      Until now i have always use my scanner and the screenshot of my pc to provide proof of my identity.

      WINADAY

      Please, hold the ID in your hand, next to your face and take a picture.

      (After this sentence I thought they had arrested me!)

      ME

      Hello,

      You are the owner of your software. You can decide to accept my documents and then not to pay my winnings. I understand now that i have made a big mistake when I decided to play on your site. I think the winning percentage of 98% that you show on your home page and the low requirements on bonuses are fool's gold.
      The documents that you refused have been accepted by all the casino where I play.
      In any casino you do not have to wait for a specific day of the week to be deceived ... oops paid. For this time I lost my money foolishly ... but I hope to alert many players. Please close my account ... and give my winnings to charity .... if you have a conscience.
      I was forgettin...
      Please, hold the ID in your hand, next to your face and take a picture...and say THIEFFFFF! (not cheese) :D

      WINADAY

      Thank you for your e-mail. It has been forwarded to our Billing Department for further assistance. They're usually able to respond within one business day. Thanks in advance for your patience and understanding.

      Have a great day!

      Sincerely,
      Sage
      Customer Service
       

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      hobitgirli

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      I don't think that should take as a personal attack, I mean that have happened to me also in several casinos, some of casinos don't except scanned documents and in one time it takes me over week to get photos which casino finally except, hard work but what can be done if they have rules and want money out 

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      Casinista932

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      Thank your for your answer hobitgirli :)

      In the last ten years i've played in more than one hundred of different sites.
      The standard procedures, as the term suggest, for identity verification are the same
      but have different timings from one casino to another.
      This is the first time that my documents are not accepted so from this moment i'll ask for the verification of my documents before the first deposit.

      Today I received their last email:

      WINADAY

      Since you did not wish to complete the verification process by sending the additional documentation requested, your withdrawal has been voided and your deposit has been refunded. Additionally, your account has been permanently suspended.

      Per the Terms and Conditions that you agreed to when registering your account: verification documents may be requested under any circumstances deemed necessary by Win A Day. Any player who does not provide the requested documents or provides false documents will result in the account being terminated immediately or the account blocked.

      -----------------------------------------------------------------------------------------------------------------------------------------------------

       

       

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      hobitgirli

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      Well, in this summer one of my friend try to verify account to Vera&John which is one of my favourite places to play, they want photo where face and passport is possible seen, it takes couple of weeks her to get that kind of photo which V&J could except. I did'nt have problems when I verifye my account in that casino long time ago but I've been asked that kind of photos from couple other casinos. But my personal opinion is that scanned documents should be enough in every casino, too bad that it is not what I can decide 

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      MelissaN

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      Hi Casinista932,

      Some casinos require that kind of verification process.  You have to meet all the requirements stated in casino's terms in order to withdraw your winnings.The thing we always advise our players to do is to read T&C very carefully before even start to play and deposit in any casino. Once you know the terms then you know whether you want to play there or not.

      At least you got your deposit. 

    • Winaday

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      Hi Casinista932,

      This is Jack Jelinek from Winaday Marketing Department.

      First off, many thanks for chosing our casino site among many others in order to deposit, and have fun playing our games, furthermore congrats on turning your initial deposit into a withdrawal of double the deposit amount. Cool, so far so good.

      During the verification process that we are required to carry out before sending out any winnings, you have been asked to provide us with two documents that would verify both your personal identity and your postal address, which you did indeed, having provided us with the bank statement and a copy of your national id. Until this point it all looked like a promising start of a new relationhip. But sadly then it turned sideways ---

      As the provided copy of your id was rather lowres, you were then asked for a hires copy of the id, followed by a request of taking a pic of yourself holding the id which --- as hobitgirli mentioned, is nothing unusual when it comes to cashing out from online casinos --- sadly you refused to provide us with.

      Too bad this turned out to be such a major obstacle for you, especially if a 30 EUR feature phone would do the trick --- or perhaps any of your friends might help you out there snapping the pic on their digital camera or a smartphone if you don't own any of those --- and when we would be willing to give you as much time you would need to obtain these...

      Since you went 'verbal' about your decision, our Fraud and controlling dept. has decided to politely 'walk you away', by voiding the winnings, refunding your initial deposit and placing your account under permanent suspension.

      Too bad it didn't work out for us. Nonetheless, let me stress out that *you* made the decision to part our ways by not providing us with the required docs, while we had every intention not to disappoint you by not paying out your winnings. After all, Winaday --- let alone its sister site Slotland, paying winners since 1998 --- has been around for 8 years, and has paid out millions in winnings to many many thousand players so far.

      Which can be easily attested by checking a number of comments on this forum alone, many of which being made by players who not only were lucky to claim a sizable exclusive freebie that we offer through LCB, but also luckily turning it into a cashout, without actually depositing any money on their own...

      Lastly, purely as an act of good will, we will still be happy to send you your winnings on condition that you can deliver the requested piece of documentation *within 1 week from now on*. Yes, that is even if you no longer wish to play any of our 100% unique slot and casino games, such as Birthday Bash, Power Keno, or Tens or Better, that you seemed to have enjoyed the most. Can it get any better than this?

      Cheers Jack

       

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      Casinista932

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      "As the provided copy of your id was rather lowres, you were then asked for a hires copy of the id, followed by a request of taking a pic of yourself holding the id which --- as hobitgirli mentioned, is nothing unusual when it comes to cashing out from online casinos --- sadly you refused to provide us with."

      Do you consider a picture of 1780x1756 and 900kb as a low resolution pictures?

      Truly I had also won some money with the first nodeposit bonus and when I contacted the support they told me that no part of my balance was withdrawable.
      You can verify my past conversation with the support if you want ...
      Anyway, I'm sorry if I was rude ...

       

       

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      Casinista932

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      MelissaN wrote:

      Hi Casinista932,

      Some casinos require that kind of verification process.  You have to meet all the requirements stated in casino's terms in order to withdraw your winnings.The thing we always advise our players to do is to read T&C very carefully before even start to play and deposit in any casino. Once you know the terms then you know whether you want to play there or not.

      At least you got your deposit. 

      Hi MelissaN,

      I have joined this site by reading the reviews here on Lcb. For this reason, after they had not paid my winnings of nodeposit bonus, I decided to make a deposit.
      I understand that for you this is an important collaboration, but this is a public forum and I'm not a liar.
      The image that I sent in the second photo request was in high resolution ....
      They can say what they want and say that the image is not readable, and unfortunately I cannot do anything

      Only accept their decision with no opportunity to put forward my reasons.

       

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      Casinista932

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      MelissaN wrote:

      "At least you got your deposit."

      Hi MelissaN,

      Can you answer truthfully...you would be satisfied to have the deposits back without winnings? :)
      Obviously I'm happy that they gave me back my money ... but they would have to give me the money I had won.
      After all the money they pay do not go out from their pocket but from the other players.

       

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      Casinista932

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      Is there anybody here who can help me?

      i'm deeply disappointed of this silence...

      I think it's clear that terms were applied arbitrarily.

      All their arguments have collapsed...WInaday disappeared with their false pretenses.

      LCB, whose side are you on? Can I trust you?

       

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      Cat50

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      Thanks for this post from:

      • Winaday
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      I can only speak from my experience but Winaday/slotland is one of the best casinos out.Being in the USA it is hard to find a good casino. Very active rep. LCB has the best forum and staff around, really caring. I think from what i have read, please correct me if i am wrong, you need to resubmit the docs and you will be paid. I do not think there are sides to choose in this. The rep has responded so you have your answer. What else is there to be done . I agree with hobbitgirls post.

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    • Winaday

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      Hi Casinista932,

      Nice to hear from you back. Cool! Looks like we've met a common ground. Just to make myself clear:

      Slotland.WinADay wrote:

      Do you consider a picture of 1780x1756 and 900kb as a low resolution pictures?

      The first copy of your id came in resolution of 707x1034 containing four pages, which is why we requested a hires version that you eventually did send our way, just as mentioned in my resume above.

      Casinista932 wrote:

      Truly I had also won some money with the first nodeposit bonus and when I contacted the support they told me that no part of my balance was withdrawable

      Yes, this happened back in June 2014, when you won after previously getting three different no deposit bonuses in a row. Sadly, according to our terms a Player needs to have an active depositing account in order to be eligible for the cashout, i.e. making deposits in between receiving bonuses. Again, something that is clearly stated in our site terms.

      Casinista932 wrote:

      For this reason, after they had not paid my winnings of nodeposit bonus, I decided to make a deposit

      Again, we never had problem paying out any legitimate winnings whatsoever, even if they originated from a no deposit bonus. Too bad getting too many of them without making a deposit in between locks you out, basically turning any significant win into play money. Plus in your particular case you were lucky not just with the no deposit bonus, but also with your initial deposit that you then made. Not bad at all, if you ask me.

      Casinista932 wrote:

      The image that I sent in the second photo request was in high resolution .... They can say what they want and say that the image is not readable, and unfortunately I cannot do anything

      Yes, you provided us with the copy of your docs on two different occasions, eventually providing us with hires version after we didn't find the first lowres version (707x1034px) acceptable. Just as mentioned in my post above, right?

      Casinista932 wrote:

      Obviously I'm happy that they gave me back my money ... but they would have to give me the money I had won

      Hmmm. And isn't this exactly what I offered you above? Yes, it's a long read, but I start to have a feeling that you didn't even bother reading my response above. So once for all, just to reiterate ---

      Slotland.WinADay wrote:

      we will still be happy to send you your winnings on condition that you can deliver the requested piece of documentation *within 1 week from now on*.

      How does that sound?

      Cheers!

      Rated:
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    • Winaday

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      Casinista932 wrote:

      Is there anybody here who can help me?

      i'm deeply disappointed of this silence...

      I think it's clear that terms were applied arbitrarily.

      All their arguments have collapsed...WInaday disappeared with their false pretenses.

      LCB, whose side are you on? Can I trust you?

       

      Casinista932, seriously, first, you don't even read my post properly, and now accuse Winaday from disappearing into cyberspace because of only answering a post on 3rd party forum within some 24 hours...?

      You better hurry up and take me up on my offer now, before I reconsider it...

    • Winaday

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      Come play at Slotland and Win A Day Casino, where you will find one-of-a-kind real money slot machines and casino games!

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      Cat50 wrote:

      correct me if i am wrong, you need to resubmit the docs and you will be paid

      Ahhh, at least someone got it right! Kudos to cat50 for saving the day

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      Casinista932

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      excuse for my english...

      1)  four pages you say? I sent the two sides to my document, the internal and external views ...

            I always use this way to send my identity card because I can send all in a single image file

      2)  when I requested the payment of the no deposit bonus I had not requested any an additional bonus. You're a lier.

      3) the second document was sent in a short time ... what means different occasions? days, weeks or months? only a few minutes or hours.

      4) I recently I sent the same document, the first one that you refused, to Videoslots.com ...
      They have approved it in less than 15 minutes and have been paid instantly

      Frankly I'm tired of hearing your stories ... keep your money and your lies.

      Rated:
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      awesome!

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