Hello,
Below you can read the email I sent to the casino support ...they only had to approve my documents. Usually this procedure is fast and simple in the rest of the casino where I play.
WINADAY SUPPORT:
Thank you for opening an account with us and congratulations on your winnings!
For a successful withdrawal, we first need to verify your account. Account verification is a standard procedure and only requires the following:
Please send us a copy of valid Driver's License, ID, or Passport (showing name, address, signature, and expiration date) and a copy of a utility bill (for example) as proof of address via FAX (+1 775-249-8967) or E-mail (billing@winadaycasino.eu).
ME
Please find the attached file, my id card and my bank statement, to verify my personal info.
I remain at your disposal for any further request.
p.s. I thank you for the opportunity to play, have fun and win :)
WINADAY
Thanks for your E-mail. Please also send us a photo of yourself holding the ID (please note that your ID should be fully readable/legible).
I hope to hear from you soon.
ME
I hope that these new images of my ducuments are sufficently readable. *Unfortunately i don't have other devices to take pictures.*
Until now i have always use my scanner and the screenshot of my pc to provide proof of my identity.
WINADAY
Please, hold the ID in your hand, next to your face and take a picture.
(After this sentence I thought they had arrested me!)
ME
Hello,
You are the owner of your software. You can decide to accept my documents and then not to pay my winnings. I understand now that i have made a big mistake when I decided to play on your site. I think the winning percentage of 98% that you show on your home page and the low requirements on bonuses are fool's gold.
The documents that you refused have been accepted by all the casino where I play.
In any casino you do not have to wait for a specific day of the week to be deceived ... oops paid. For this time I lost my money foolishly ... but I hope to alert many players. Please close my account ... and give my winnings to charity .... if you have a conscience.
I was forgettin...
Please, hold the ID in your hand, next to your face and take a picture...and say THIEFFFFF! (not cheese) :D
WINADAY
Thank you for your e-mail. It has been forwarded to our Billing Department for further assistance. They're usually able to respond within one business day. Thanks in advance for your patience and understanding.
Have a great day!
Sincerely,
Sage
Customer Service
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