RESOLVED - Winaday...but not today! :|

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Last post made 7 years ago by zuga
Casinista932
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  • Casinista932
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  • Hello,

    Below you can read the email I sent to the casino support ...they only had to approve my documents. Usually this procedure is fast and simple in the rest of the casino where I play.

    WINADAY SUPPORT:

    Thank you for opening an account with us and congratulations on your winnings!

    For a successful withdrawal, we first need to verify your account. Account verification is a standard procedure and only requires the following:

    Please send us a copy of valid Driver's License, ID, or Passport (showing name, address, signature, and expiration date) and a copy of a utility bill (for example) as proof of address via FAX (+1 775-249-8967) or E-mail (billing@winadaycasino.eu).

    ME

    Please find the attached file, my id card and my bank statement, to verify my personal info.

    I remain at your disposal for any further request.

     p.s. I thank you for the opportunity to play, have fun and win :)

    WINADAY

    Thanks for your E-mail. Please also send us a photo of yourself holding the ID (please note that your ID should be fully readable/legible).

    I hope to hear from you soon.

    ME

    I hope that these new images of my ducuments are sufficently readable. *Unfortunately i don't have other devices to take pictures.*

    Until now i have always use my scanner and the screenshot of my pc to provide proof of my identity.

    WINADAY

    Please, hold the ID in your hand, next to your face and take a picture.

    (After this sentence I thought they had arrested me!)

    ME

    Hello,

    You are the owner of your software. You can decide to accept my documents and then not to pay my winnings. I understand now that i have made a big mistake when I decided to play on your site. I think the winning percentage of 98% that you show on your home page and the low requirements on bonuses are fool's gold.
    The documents that you refused have been accepted by all the casino where I play.
    In any casino you do not have to wait for a specific day of the week to be deceived ... oops paid. For this time I lost my money foolishly ... but I hope to alert many players. Please close my account ... and give my winnings to charity .... if you have a conscience.
    I was forgettin...
    Please, hold the ID in your hand, next to your face and take a picture...and say THIEFFFFF! (not cheese) :D

    WINADAY

    Thank you for your e-mail. It has been forwarded to our Billing Department for further assistance. They're usually able to respond within one business day. Thanks in advance for your patience and understanding.

    Have a great day!

    Sincerely,
    Sage
    Customer Service
     

  • I don't think that should take as a personal attack, I mean that have happened to me also in several casinos, some of casinos don't except scanned documents and in one time it takes me over week to get photos which casino finally except, hard work but what can be done if they have rules and want money out kiss

  • Thank your for your answer hobitgirli :)

    In the last ten years i've played in more than one hundred of different sites.
    The standard procedures, as the term suggest, for identity verification are the same
    but have different timings from one casino to another.
    This is the first time that my documents are not accepted so from this moment i'll ask for the verification of my documents before the first deposit.

    Today I received their last email:

    WINADAY

    Since you did not wish to complete the verification process by sending the additional documentation requested, your withdrawal has been voided and your deposit has been refunded. Additionally, your account has been permanently suspended.

    Per the Terms and Conditions that you agreed to when registering your account: verification documents may be requested under any circumstances deemed necessary by Win A Day. Any player who does not provide the requested documents or provides false documents will result in the account being terminated immediately or the account blocked.

    -----------------------------------------------------------------------------------------------------------------------------------------------------

     

     

  • Well, in this summer one of my friend try to verify account to Vera&John which is one of my favourite places to play, they want photo where face and passport is possible seen, it takes couple of weeks her to get that kind of photo which V&J could except. I did'nt have problems when I verifye my account in that casino long time ago but I've been asked that kind of photos from couple other casinos. But my personal opinion is that scanned documents should be enough in every casino, too bad that it is not what I can decide kiss

  • Hi Casinista932,

    Some casinos require that kind of verification process.  You have to meet all the requirements stated in casino's terms in order to withdraw your winnings.The thing we always advise our players to do is to read T&C very carefully before even start to play and deposit in any casino. Once you know the terms then you know whether you want to play there or not.

    At least you got your deposit. 

  • Hi Casinista932,

    This is Jack Jelinek from Winaday Marketing Department.

    First off, many thanks for chosing our casino site among many others in order to deposit, and have fun playing our games, furthermore congrats on turning your initial deposit into a withdrawal of double the deposit amount. Cool, so far so good.

    During the verification process that we are required to carry out before sending out any winnings, you have been asked to provide us with two documents that would verify both your personal identity and your postal address, which you did indeed, having provided us with the bank statement and a copy of your national id. Until this point it all looked like a promising start of a new relationhip. But sadly then it turned sideways ---

    As the provided copy of your id was rather lowres, you were then asked for a hires copy of the id, followed by a request of taking a pic of yourself holding the id which --- as hobitgirli mentioned, is nothing unusual when it comes to cashing out from online casinos --- sadly you refused to provide us with.

    Too bad this turned out to be such a major obstacle for you, especially if a 30 EUR feature phone would do the trick --- or perhaps any of your friends might help you out there snapping the pic on their digital camera or a smartphone if you don't own any of those --- and when we would be willing to give you as much time you would need to obtain these...

    Since you went 'verbal' about your decision, our Fraud and controlling dept. has decided to politely 'walk you away', by voiding the winnings, refunding your initial deposit and placing your account under permanent suspension.

    Too bad it didn't work out for us. Nonetheless, let me stress out that *you* made the decision to part our ways by not providing us with the required docs, while we had every intention not to disappoint you by not paying out your winnings. After all, Winaday --- let alone its sister site Slotland, paying winners since 1998 --- has been around for 8 years, and has paid out millions in winnings to many many thousand players so far.

    Which can be easily attested by checking a number of comments on this forum alone, many of which being made by players who not only were lucky to claim a sizable exclusive freebie that we offer through LCB, but also luckily turning it into a cashout, without actually depositing any money on their own...

    Lastly, purely as an act of good will, we will still be happy to send you your winnings on condition that you can deliver the requested piece of documentation *within 1 week from now on*. Yes, that is even if you no longer wish to play any of our 100% unique slot and casino games, such as Birthday Bash, Power Keno, or Tens or Better, that you seemed to have enjoyed the most. Can it get any better than this?

    Cheers Jack

     

    Rated:

    4.6/ 5

  • "As the provided copy of your id was rather lowres, you were then asked for a hires copy of the id, followed by a request of taking a pic of yourself holding the id which --- as hobitgirli mentioned, is nothing unusual when it comes to cashing out from online casinos --- sadly you refused to provide us with."

    Do you consider a picture of 1780x1756 and 900kb as a low resolution pictures?

    Truly I had also won some money with the first nodeposit bonus and when I contacted the support they told me that no part of my balance was withdrawable.
    You can verify my past conversation with the support if you want ...
    Anyway, I'm sorry if I was rude ...

     

     

  • MelissaN wrote:

    Hi Casinista932,

    Some casinos require that kind of verification process.  You have to meet all the requirements stated in casino's terms in order to withdraw your winnings.The thing we always advise our players to do is to read T&C very carefully before even start to play and deposit in any casino. Once you know the terms then you know whether you want to play there or not.

    At least you got your deposit. 

    Hi MelissaN,

    I have joined this site by reading the reviews here on Lcb. For this reason, after they had not paid my winnings of nodeposit bonus, I decided to make a deposit.
    I understand that for you this is an important collaboration, but this is a public forum and I'm not a liar.
    The image that I sent in the second photo request was in high resolution ....
    They can say what they want and say that the image is not readable, and unfortunately I cannot do anything

    Only accept their decision with no opportunity to put forward my reasons.

     

  • MelissaN wrote:

    "At least you got your deposit."

    Hi MelissaN,

    Can you answer truthfully...you would be satisfied to have the deposits back without winnings? :)
    Obviously I'm happy that they gave me back my money ... but they would have to give me the money I had won.
    After all the money they pay do not go out from their pocket but from the other players.

     

  • Is there anybody here who can help me?

    i'm deeply disappointed of this silence...

    I think it's clear that terms were applied arbitrarily.

    All their arguments have collapsed...WInaday disappeared with their false pretenses.

    LCB, whose side are you on? Can I trust you?

     

  • I can only speak from my experience but Winaday/slotland is one of the best casinos out.Being in the USA it is hard to find a good casino. Very active rep. LCB has the best forum and staff around, really caring. I think from what i have read, please correct me if i am wrong, you need to resubmit the docs and you will be paid. I do not think there are sides to choose in this. The rep has responded so you have your answer. What else is there to be done woo. I agree with hobbitgirls post.

    Rated:

    5/ 5

  • Hi Casinista932,

    Nice to hear from you back. Cool! Looks like we've met a common ground. Just to make myself clear:

    Slotland.WinADay wrote:

    Do you consider a picture of 1780x1756 and 900kb as a low resolution pictures?

    The first copy of your id came in resolution of 707x1034 containing four pages, which is why we requested a hires version that you eventually did send our way, just as mentioned in my resume above.

    Casinista932 wrote:

    Truly I had also won some money with the first nodeposit bonus and when I contacted the support they told me that no part of my balance was withdrawable

    Yes, this happened back in June 2014, when you won after previously getting three different no deposit bonuses in a row. Sadly, according to our terms a Player needs to have an active depositing account in order to be eligible for the cashout, i.e. making deposits in between receiving bonuses. Again, something that is clearly stated in our site terms.

    Casinista932 wrote:

    For this reason, after they had not paid my winnings of nodeposit bonus, I decided to make a deposit

    Again, we never had problem paying out any legitimate winnings whatsoever, even if they originated from a no deposit bonus. Too bad getting too many of them without making a deposit in between locks you out, basically turning any significant win into play money. Plus in your particular case you were lucky not just with the no deposit bonus, but also with your initial deposit that you then made. Not bad at all, if you ask me.

    Casinista932 wrote:

    The image that I sent in the second photo request was in high resolution .... They can say what they want and say that the image is not readable, and unfortunately I cannot do anything

    Yes, you provided us with the copy of your docs on two different occasions, eventually providing us with hires version after we didn't find the first lowres version (707x1034px) acceptable. Just as mentioned in my post above, right?

    Casinista932 wrote:

    Obviously I'm happy that they gave me back my money ... but they would have to give me the money I had won

    Hmmm. And isn't this exactly what I offered you above? Yes, it's a long read, but I start to have a feeling that you didn't even bother reading my response above. So once for all, just to reiterate ---

    Slotland.WinADay wrote:

    we will still be happy to send you your winnings on condition that you can deliver the requested piece of documentation *within 1 week from now on*.

    How does that sound?

    Cheers!

    Rated:

    4.6/ 5

  • Casinista932 wrote:

    Is there anybody here who can help me?

    i'm deeply disappointed of this silence...

    I think it's clear that terms were applied arbitrarily.

    All their arguments have collapsed...WInaday disappeared with their false pretenses.

    LCB, whose side are you on? Can I trust you?

     

    Casinista932, seriously, first, you don't even read my post properly, and now accuse Winaday from disappearing into cyberspace because of only answering a post on 3rd party forum within some 24 hours...?

    You better hurry up and take me up on my offer now, before I reconsider it...

  • Cat50 wrote:

    correct me if i am wrong, you need to resubmit the docs and you will be paid

    Ahhh, at least someone got it right! Kudos to cat50 for saving the day
    cool

  • excuse for my english...

    1)  four pages you say? I sent the two sides to my document, the internal and external views ...

          I always use this way to send my identity card because I can send all in a single image file

    2)  when I requested the payment of the no deposit bonus I had not requested any an additional bonus. You're a lier.

    3) the second document was sent in a short time ... what means different occasions? days, weeks or months? only a few minutes or hours.

    4) I recently I sent the same document, the first one that you refused, to Videoslots.com ...
    They have approved it in less than 15 minutes and have been paid instantly

    Frankly I'm tired of hearing your stories ... keep your money and your lies.

    Rated:

    5/ 5

  • Cat50 wrote:

    I can only speak from my experience but Winaday/slotland is one of the best casinos out.Being in the USA it is hard to find a good casino. Very active rep. LCB has the best forum and staff around, really caring. I think from what i have read, please correct me if i am wrong, you need to resubmit the docs and you will be paid. I do not think there are sides to choose in this. The rep has responded so you have your answer. What else is there to be done woo. I agree with hobbitgirls post.

    Hello Cat50,

    I believe what you say but I have a different opinion about them ...

    At first time they said that my document was unreadable because it was low resolution.
    And I proved it was false
    Then they said that the"readeable" document was sent on a second occasion, at a later date, late ...
    And this is false ...
    They have continued to tell lies to put forward its reasons...

    The documents that I have submitted are valid and legible and are the same that i aways use... their verification process is not standard.

    They can decide not to pay me ... and I put them in the black book! ;)

     

    Rated:

    1/ 5

  • Well, on behalf of my family over at WinADay casino, I'm loving proof that if you comply with the little they do ask for, and maintain positive, and cordial attitude when communicating with them, they ALWAYS pay out, when they say they are going to pay out, and the method is discreet and seamless!

     

    You can do it! Just take some do breaths, and reset your experience thus far, starting fresh with this situation, and I guarantee you, just maintain a pleasant, WINNING attitude, and you'll soon have those winnings in your pocket!!!

    Smile and be confident - you will get your winnings!!!

  • drjugz wrote:

    Well, on behalf of my family over at WinADay casino, I'm loving proof that if you comply with the little they do ask for, and maintain positive, and cordial attitude when communicating with them, they ALWAYS pay out, when they say they are going to pay out, and the method is discreet and seamless!

     

    You can do it! Just take some do breaths, and reset your experience thus far, starting fresh with this situation, and I guarantee you, just maintain a pleasant, WINNING attitude, and you'll soon have those winnings in your pocket!!!

    Smile and be confident - you will get your winnings!!!


    Hi drjugz :)

    I thank you for your positive words. I'm used to turn the page quickly and starting again. I'm stranded on this island for too long ... Anjuoan and the rest of the Comoros is not a good place for me. I'll keep away from those jurisdictions! :)

  • Dear Slotland Entertainment S.A lincesed and registered by the Government of Anjouan.

    Would you accept the intervention of an external, independent entity, as a mediator of disputes with the players (ex eCogra, RGA, EGBA, IGC etc.)?

    This is an important issue, a question of transparency, correctness and honesty.

    Because you can not be judge and party at the same time.

    That it just not going to work for me but...

    If a player wins a jackpot. or a substantial amount of money, and you will find an excuse not to pay ... what happens?
    For a player it means going into the ocean without a life jacket.

     

     

    Rated:

    1/ 5

  • Apologies everyone for taking so much of your precious time, as I never had a slightest intention of turning this into any kind of flamewar, while only trying my best to help Casinista932 to get the money he won. But first things first ---

    Casinista932 wrote:

    1)  four pages you say? I sent the two sides to my document, the internal and external views ...       I always use this way to send my identity card because I can send all in a single image file

    Casinista932 wrote:

    3) the second document was sent in a short time ... what means different occasions? days, weeks or months? only a few minutes or hours.

    Yes, as you shared it yourself here, we all know how your id aka CARTA D'IDENTITA looks like. Paper-based foldable id book, which has front and back side, each consisting of two pages: front cover, a page with personal info, a page with your pic, and back cover. Four in total.

    On Sep 27, 2016, at 12:12 GMT you sent us a single image file containing both back and front side, i.e. all four sides of your id in what we call lowres i.e. in dimensions of 708x1034px.

    Subseqently, some four hours later at 16:30 GMT, upon an additional request you did send us a highres copy of your id, the one you posted above that finally had a sufficient resolution.

    So just to safely conclude that by the lowres version I meant the *first* copy of your docs. Not the second one you as you might have mistakenly gathered.

    Casinista932 wrote:

    2)  when I requested the payment of the no deposit bonus I had not requested any an additional bonus. You're a lier.

    Okay, first we have a list of your transactions dating back to April-June 2014:

    2014/04/09 20:10:46 RABDOMANTE AUTOMATIC BONUS $35.00
    2014/05/11 13:23:54 RABDOMANTE AUTOMATIC BONUS $10.00
    2014/06/13 16:31:47 RABDOMANTE AUTOMATIC BONUS $8.00

    Then there is an excerpt from the chat that you had with one of our top notch customer support reps, Sage, on June 17, 2014:

    RABDOMANTE: I have a question ... I have never made ​​a deposit but I won some money by using the free chips. I wanted to know how much of the winnings, if it is, is withdrawable
    WINADAY: The latest bonus has it's terms and conditions, those are that you would have to deposit just before receiving this bonus and after your latest one
    RABDOMANTE: my winnings will be void?
    WINADAY: Yes
    RABDOMANTE: grazie
    WINADAY: You're welcome.

    So just to safely conclude, you had indeed made your withdrawal not before claiming three no deposit bonus in a row first, resulting in your cashout request not being withdrawable. Still I don't presume you will call off the name you called me even if it's you who didn't get your facts straight...

    Casinista932 wrote:

    4) I recently I sent the same document, the first one that you refused, to Videoslots.com ...

    Good for you! Each casino uses their own set of security checks, so ours might simply be more comprehensive than what other casinos use.

  • And the story continues...

    Casinista932 wrote:

    At first time they said that my document was unreadable because it was low resolution. And I proved it was false

    Not true, let me repeat for the third time, that we just called the first copy of your id lowres, being perfectly okay with the additional copy you sent us.

    Casinista932 wrote:

    Then they said that the"readeable" document was sent on a second occasion, at a later date, late ... And this is false ...

    Again, not true, I've myself have explained that the second copy of your id sent a few hours later was perfectly readable.

    Casinista932 wrote:

    The documents that I have submitted are valid and legible and are the same that i aways use... their verification process is not standard

    Yes, here I agree in that in some particular cases, such as yours, our verification process can go slightly beyond standard level. Still, this is and always was directly mentioned in the site terms that you agreed on to during the registration process:

    Verification documents may be requested by Win A Day Transaction Monitoring Department ... under any circumstances deemed necessary by Win A Day. Any player who does not provide the requested documents or provides false documents will result in the account being terminated immediately or the account blocked

    Casinista932 wrote:

    They can decide not to pay me

    Not true. As stated by myself several times already, and actually in the resume of my original post, in case you read it, I offered you a helping hand on getting your win on top of the initial deposit that we refunded.

    Hence the decision of not being paid, is sadly not ours, but YOURS.

     

  • drjugz wrote:

    Well, on behalf of my family over at WinADay casino, I'm loving proof that if you comply with the little they do ask for, and maintain positive, and cordial attitude when communicating with them, they ALWAYS pay out, when they say they are going to pay out, and the method is discreet and seamless!

    You can do it! Just take some do breaths, and reset your experience thus far, starting fresh with this situation, and I guarantee you, just maintain a pleasant, WINNING attitude, and you'll soon have those winnings in your pocket!!!

    Smile and be confident - you will get your winnings!!!

    Thanks for your warm words, drjugz. Too bad it appears it's already too late for a fresh start with Casinista932, who seems to have completely lost faith in getting this sorted out and receiving the money he won.

    How can you help a person who refuses to be helped?

     

  •  I knew WinADay through LCB and am a member of LCB since 21 December 2014

    "7. The welcome bonuses are only available to new members who have not played at this site before and are valid for 1 year only. "

    I have redeemed the welcome bonus this month ... if those dates were true I could not do it.

    is that true?

    Casinista932 wrote:

    2)  when I requested the payment of the no deposit bonus I had not requested any an additional bonus. You're a lier.

    Okay, first we have a list of your transactions dating back to April-June 2014:

    2014/04/09 20:10:46 RABDOMANTE AUTOMATIC BONUS $35.00
    2014/05/11 13:23:54 RABDOMANTE AUTOMATIC BONUS $10.00
    2014/06/13 16:31:47 RABDOMANTE AUTOMATIC BONUS $8.00

     

  • Casinista932 wrote:

    Dear Slotland Entertainment S.A lincesed and registered by the Government of Anjouan.

    Would you accept the intervention of an external, independent entity, as a mediator of disputes with the players (ex eCogra, RGA, EGBA, IGC etc.)?

    This is an important issue, a question of transparency, correctness and honesty.

    Because you can not be judge and party at the same time.

    That it just not going to work for me but...

    If a player wins a jackpot. or a substantial amount of money, and you will find an excuse not to pay ... what happens?
    For a player it means going into the ocean without a life jacket.

    Sure, why not? Just before moving on, let me mention few key facts that you seem to be completely aware of ---

    Slotland Entertainment, an umbrella company behind Win A Day Casino, has been around since 1998. Yes, that's some 18 years. Plus Slotland itself was one of the first twenty online casinos out there, while the choice of available jurisdictions wasn't what it may be now by then, e.g. with Malta Gaming Authority being established years later, in 2002, eCOGRA itself even later in 2003, etc.

    Being around for so long, it also means that unlike some come-and-go brands so far we paid out an astonishing number of Jackpots both at Slotland and Winaday to date. Browse through the LCB news section to read about the last few of them.

    Also try asking yourself a very simple question: Do you really suppose we would stay in business for so long if we sticked to 'finding excuses not to pay' as you try to suggest? To the contrary, unlike many other once-praised brands for all those long years we managed to maintain a flawless reputation about paying out player winnings. Check out some of the hundreds positive comments only here at LCB that clearly attest it.

    Further, not being a lawyer myself, in my eyes this dispute seems to centered around the manner that our security checks are being carried out, rather than on game malfunctions, our unwillingness to pay, etc. Coz let me repeat that I myself have offered you a help in getting your money that you turned down already several times in a row. Plus we as an independent subject have deliberately chosen the security checks to be what they are, clearly outlining them in our email correspondence with you.

    With these security checks in place we do our best to protect players from unauthorized use of their cards and other means of payment (i.e. frequent cases of stolen cards, minors using their parents' cc, ewallet accounts hacked, etc.) same as we protect ourselves against well-spread player fraud as well.

    Lastly, let me one last time offer you a help in getting the money you won, or to be precise, the difference between the $145 withdrawal you had and $57 initial deposit you made, that was already refunded. Check out the last paragraph of my first post in this thread to. 

    If you're for whatever reason not willing to accept my offer, please don't blame us from lack of trying to help. Thanks for your consideration!

     

    Rated:

    4.7/ 5

    4.6/ 5

  • Casinista932 wrote:

     I knew WinADay through LCB and am a member of LCB since 21 December 2014

    Okay, this conversation already starts to be overly depressive for me:

    1/ No. We don't have anyone by your name, street address, ip address etc. being registering on that date, i.e. Dec 21, 2014, in particular.

    2/ No. You were referred through what now is LCB sister site, casinolistings.com.

    3/ No. You registered at Winaday on April 9, 2014 at 20:10:46 GMT as the screenshot from our system attests.

    rabdomante registration date @wad

    Do you really wish NOT to be helped? Just say so and I'll silently leave the premises...

  • Casinista932 wrote:

    "7. The welcome bonuses are only available to new members who have not played at this site before and are valid for 1 year only. " I have redeemed the welcome bonus this month ... if those dates were true I could not do it. is that true?

    No. You have received your $35 registration no deposit bonus for coming through Casinolistings on April 9, 2014.

  • Dear Casinista932,

    We got the casino rep to answer all your questions and concerns here on the forum beacuse we think that it's always better to get the answers from the casino rep directly. Mr Slotland.WinADay has been very responsive by giving you the answers on every question you have posed. He even offered to pay out your winnings on top of returning your deposit. It was up to you whether to accept it or not. As you can see, we all wanted to help you. We always do it by giving our members the opportunity to directly comunicate with casino reps and ask them the things that concern them. 

    Rated:

    4.5/ 5

  • MelissaN wrote:

    Dear Casinista932,

    We got the casino rep to answer all your questions and concerns here on the forum beacuse we think that it's always better to get the answers from the casino rep directly. Mr Slotland.WinADay has been very responsive by giving you the answers on every question you have posed. He even offered to pay out your winnings on top of returning your deposit. It was up to you whether to accept it or not. As you can see, we all wanted to help you. We always do it by giving our members the opportunity to directly comunicate with casino reps and ask them the things that concern them. 

    ok...so you think their behavior has been corrected?

     

     

    Rated:

    1/ 5

  • If the second copy of my document was perfectly readable why you do not have proceeded with the payment?

    On nodeposit bonus you were right and I apologize for my mistake.

    .
    Casinista932 wrote:

    Then they said that the"readeable" document was sent on a second occasion, at a later date, late ... And this is false ...

    Again, not true, I've myself have explained that the second copy of your id sent a few hours later was perfectly readable.

  • The rep explained everything in detail posting screenshots and he also offered to pay out your winnings and he mentioned it several times during this conversation. If they are a rogue casino you would never get such a through explanation. If I were you I would accept the offer, take the money and if I didn't like the casino's terms I would never play there again. 

  • MelissaN wrote:

    The rep explained everything in detail posting screenshots and he also offered to pay out your winnings and he mentioned it several times during this conversation. If they are a rogue casino you would never get such a through explanation. If I were you I would accept the offer, take the money and if I didn't like the casino's terms I would never play there again. 

    Hello MelissaN,

    thanks for the reply ... I will write something in the review section.

    I hope to be objective and fair in the views that I will express

     

  • MelissaN wrote:

    The rep explained everything in detail posting screenshots and he also offered to pay out your winnings and he mentioned it several times during this conversation. If they are a rogue casino you would never get such a through explanation. If I were you I would accept the offer, take the money and if I didn't like the casino's terms I would never play there again. 

    Many thanks for stepping into the conversation, MelissaN. Still not sure if, at all, we can do anything to get this sorted out.

    If anyone has any recommendation, I'm all ears
    wink

    Cheers Jack

  • Some people just do not get it. I think it is easier (IMHO) that the OP can play at any casino he chooses and so does not have any incentive to see that Winaday/Slotland is a great casino and you have tried very hard to resolve this. I really hate to see you guys have to go thru this, but this thread clearly shows you have done all you can. I usually mind my business and very rarley speak on the behalf of any casino but i did and i for one will support any decision made by you in this instice without thinking ill of the casino. I urge any fellow players to read the entire thread and make a descision on whether or not you would still play at this casino after seeing the efforts of LCB and Jack. I am a small fish and my deposits are not many but if any time i need help the rep has been very quick to resolve them. 

     

    My opinion is to mark as resolved due to player not co opreating with the casino.

    Rated:

    5/ 5

  • Cat50 wrote:

    Some people just do not get it. I think it is easier (IMHO) that the OP can play at any casino he chooses and so does not have any incentive to see that Winaday/Slotland is a great casino and you have tried very hard to resolve this. I really hate to see you guys have to go thru this, but this thread clearly shows you have done all you can. I usually mind my business and very rarley speak on the behalf of any casino but i did and i for one will support any decision made by you in this instice without thinking ill of the casino. I urge any fellow players to read the entire thread and make a descision on whether or not you would still play at this casino after seeing the efforts of LCB and Jack. I am a small fish and my deposits are not many but if any time i need help the rep has been very quick to resolve them. 

     

    My opinion is to mark as resolved due to player not co opreating with the casino.

    I personally can't thank you enough for expressing your feelings about this matter in much better way than I ever could, Cat50. Much appreciated!

    Rated:

    4.6/ 5

  • As far as LCB is concerned this matter is now closed and complaint marked as resolved ( subject line is updated accordingly ).

    topic is now locked. if any new details appear do message us about it and we can re-open it.

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