Winaday Casino changed policies

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    yobaboy

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        yobaboy

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        account  yobaboy    o.k. i used to be winadays #1 cheerleader and never had anything bad to say about themi have gotten more money since ive moved and deposit at least once a month their and i was about to deposit this month when they gave out freebies 3x over like a WEEK PERIOD and changed their policy without zero fanfare no emails or onsite stuff i could find,anyways just before i deposited they gave a $7 freebie so i said ill play this first,so i was actualy able to cash out $twentyfive dollars  i have also noticed they have been treating me much meaner than they used to and i mentioned this and the basicaly laughed at me  i attributed this to bad day at the office    anyway before i deposited i got a letter from them saying they turned down my withdrawal because im probably a couple of days short of a deposit from last month so i figure ok they put it back and ill deposit fifty and start all over,but no they took it. now i never got this rule from them before and was not even aware of it so instead of getting mad i told the people ive reffered there to stop playing there since many have been telling me they are going to start a long climb toward the way virtual casinos operate and this guy is an insiderwhat i did is deposit my $fifty with miami club and i have no regrets except that they worked hard to make me feel like family and now they dont even want me as a customeri have plenty on my credit cARD AND WOULD EVEN NOW DEPOSIT IF THEY MADE THINGS RIGHT BUT I SENT THEM A LETTER AND THEY DID NOT EVEN ACKNOWLEDGE EXCEPT  Ssaying "CAN WE HELP YOU?"as if i did not explain what was up oh well,anyway so far im depositing with miami club who are now working hard to make me family but i would like to know if there are any other american accepting casinos in that vein where they treat you nice and appriciate you? i would appriciate suggestions. thank you yobaboy  boy! i feel awful and used and its been building up for a long time,they used to give me a random chip here and there,they did not even give me a chip for my birthday when casinos i barely know did,i even asked how bout a $five chip for my birthday,they literly laughed at me and said no so i wrote them back and told them i was glad i could be such a great source of joy for them!  aggh!!!    ):  ):            i cant wait to see if they see this and either apologise or make up something nasty like virtual casino operates!  im not saying dont play there im just saying beware!!!  oh! they know me and my mom share an account and my moms birthday is july 3rd she has credit cards registered there two and got zip even when i asked them to give her $one dollar to put a smile on here face.  >:(  and now a turn down on a $twenty five freebie cashout!  they never told us or could i find anywhere where 2 freebies couldent be played 2 times in a row,had i know i would haaave deposited right then and there,i could deposit right now but why? the gave us no chance,they did not tell us the rule in the six  years ive deposited there!    thank you very much winaday for the third time recently you have made me feel like toilet wasdte 1. my birthday dec. 19th 2. my moms birthday  july 3rd. 3. making a rule we knew nothing about and giving us no chance to make a deposit to fix it since no one knew. 4making me feel my money is safer with the virtual group. making hillary stoval leave because she wanted no part of the way you were moving your policys.            :'$    >:D
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        yobaboy

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        SIX YEARS WASTED WITH WINADAY!!!  YOU KNOW I HAVE NEVER CASHED OUT MORE THAN ONE HUNDRED AND FIFTY DOLLARS? I PLAYED ONCE AT MIAMI CLUB AND CASHOUT OVER $TWENTYFIVEHUNDRED DOLLARS?  >:(            YOBABOY
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        michelle maynard

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        I agree with you.  Winaday and / or Slotland are very capable of sending all sorts of advertising to us via email, but neglect to communicate with their players at all regarding this change to their bonus policy regarding withdrawls.
        You might want to try contacting your bank or credit card company with this issue....you may be able to get some (if not all) of your deposits back.  It is worth a try.  The casino acted ....neglegently....for a legal term; where this change of policy is concerned.
        Congrats on your win at Miami Club....what documents did you have to send them to process your withdrawl?  Also, how long did it take to get your winnings.
            Let me know if you have any luck after contacting your financial institution regarding your deposits...it would be wonderful to see it cost them hundreds.....since they refused to pay out a stinking $25.
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        bongo

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                            Congrats on your win Yobaboy, that's awesome!  I 'm glad you guys shed some light on these policies 'cause I always take their bonuses (Winaday) .    I would be more than willing to make a deposit before I claim another bonus but  they would have to expand their deposit options.    That's the biggest obstacle for us Americans-- the options.    They place all these restrictions on us policy-wise ,  well make it easier for us... it's a 2-way street y'know.
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        michelle maynard

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        email the billing department of the casino, I live in U.S. and deposit with a bankcard.. If yours wont go through, just ask them to change your card processor (or server)
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        good luck
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        bongo

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                    Thanks Michelle,  I'm always a little paranoid about using a credit or debit card directly because I don't want to get a nastygram from the bank.  I'll ask CS  about options. 
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        michelle maynard

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        i use visa gift cards sometimes.  My charges appear as REMOVED.  If that helps the casino find the same processor they use for me.  The gift cards I use are the ones that Kroger grocery stores sell
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        blueday

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          @yobaboy - I've moved this discussion from the no deposit section to this section.

          I'm bringing the thread to Jack's attention and hopefully, he can shed some light.
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          BMWSTACK

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          O really had a hard time reading this one.  The only 2 things I got was "they are treating you mean" and you "think your money is safer with Virtual".  I hope your kidding about the Virtual thing. 

          All I can say is go play somewhere else.  I never made a deposit at Win a Day and never will.  Their payouts are pathetic.  I have never seen one good win from this group.  Ive always considered them to attract suckers that don't mind small payouts.
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          yobaboy wrote:

          account  yobaboy    o.k. i used to be winadays #1 cheerleader and never had anything bad to say about them...
          [/quote]

          [quote author=yobaboy link=topic=31061.msg312047#msg312047 date=1404603964]
          SIX YEARS WASTED WITH WINADAY!!!  YOU KNOW I HAVE NEVER CASHED OUT MORE THAN ONE HUNDRED AND FIFTY DOLLARS? ...


          Hi Yobaboy,

          I'm truly sorry you no longer consider yourself as a member of Slotland/Winaday family after all those 4 long years!

          Let me just get a few things straight ---

          True, for quite some time until only a few weeks ago, there wasn't any restrictions *whatsoever* as to the number of bonuses one might receive, nor the withdrawals originating from receiving all those bonuses at any of our casinos. Perhaps maybe for setting a max cashout amount specifically for each particular promo campaign.

          But with some players claiming dozens and dozens of free bonuses with mild wagering requirements that we have been quite generously giving out, they were easily able to keep winning and withdrawing hundreds on their occasional lucky streaks --- all that without spending a penny of their own --- which obviously gets frowned upon at the department of Account trolls (see Dilbert.com to get the picture of who they are and what they do btw.)

          This has inevitably led us to a modification of bonus terms constantly featured at:

          http://www.winadaycasino.eu/en/terms-and-conditions
          http://www.slotland.eu/promotions/index.html

          by adding a clause that 'no cash out is allowed if a deposit was not made in between receiving two no deposit bonuses' --- that no one is likely to write a press release about, let me add. Naturally, to be politically correct, let me add that 'necessary terms and conditions may be changed or altered without prior notice' as also stated in our terms. Yeah, right there at the very bottom.

          Some drive BMW's, some prefer other brands, thankfully there is something for everyone out there. But one thing is for sure, having a freedom of choice totally rocks!

          Hence I'm wishing you luck wherever you end up playing, Yobaboy!


          Cheers Jack


          p.s. Yobaboy, did you know that the total of bonuses that you've ever received at Slotland represents 7.65x the amount of your deposits, while you've received the whopping total of 37(!) no deposit bonuses since your last successful deposit?

          Hmmm, not sure about others, but having read what you wrote above sort of brings a picture of prodigal son onto my mind, if you asked me
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          yobaboy

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          p.s. Yobaboy, did you know that the total of bonuses that you've ever received at Slotland represents 7.65x the amount of your deposits, while you've received the whopping total of 37(!) no deposit bonuses since your last successful deposit?

          Hmmm, not sure about others, but having read what you wrote above sort of brings a picture of prodigal son onto my mind, if you asked me-----------------------------------------------------------------------------------------------that is 100%  true but i never considered myself a player at slotland in fact i would not deposit there,i have played the free chips for fun and that as all,i have never cashed or tried to cashout of slotland except maybe once when i won on one of my deposits (only 2 or 3 altogether) and thats because that rule was clear"dont try to cashout if ou havent deposited withing 30's" daysfree to point out if you think im lying its a good try to discredit me but  no i would never deposit at slotland due to the chances of winnig there were close to zero) even winaday changed the win odds on their game,is anyone familiar with pyramid plunder? now check this out it is  for the first few months the wild bee would go to where you would hit the biggest everytime now it will instead of make 3 king tuts out of 2 it will make a 3rd ankh for a 3 cent rather than $2.75 for making the third tutso i stopped playing nothing at slotlandcall me prodigal or smart? i would be prodigal playing at slotland to throw away my $,if im lying i would like to hear this,thank you,george heissner              p.s. play at winaday its still good but stay awa from slotland but what do i know? i aint tolf you 9/10ths of it.
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          yobaboy

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          slotland you have my permission to post my deposits and withdrawals at slotland only,i never cosidered myself a customer there.
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          yobaboy wrote:

          ...i have played the free chips for fun and that as all,i have never cashed or tried to cashout of slotland except maybe once when i won on one of my deposits (only 2 or 3 altogether)...

          ...i would never deposit at slotland due to the chances of winnig there were close to zero...

          ...slotland you have my permission to post my deposits and withdrawals at slotland only,i never cosidered myself a customer there...


          I believe we both have better things to do, so just stating the facts this time ---

          The sum of your four withdrawals made so far at Slotland surpasses the amount deposited by 1.36x although the amount itself isn't very large, granted.

          See, with so many extra bonuses, totalling at 67, I thought you like Slotland games. Surprised to hear it's not the case...

          And I believe there were times when you were ahead of the house also at Winaday, right? Or was that just a close tie?

          Wishing you better luck at Winaday next time!

          Cheers Jack
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          BMWSTACK

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          yobaboy wrote:

          slotland you have my permission to post my deposits and withdrawals at slotland only,i never cosidered myself a customer there.


          Who really cares about your history.  You probably helped get these restrictions put on the non deposit bonuses claiming 37 ND bonuses at Slotland. 

          I don't think limiting the # of ND bonuses to 2 between deposits is bad.  I do think they need to consider allowing a good depositing customer to use more ND bonuses.  I would also hope that their system would prevent the user from using a ND bonus if it was not valid.

          I see Jack didn't want to comment on the horrible paytables.  Im not saying this as a whiner that lost, because I have never deposited.  I have never played a casino for "fun play money" with the exception of Winaday.  Their software looked so weird I decided to try in fun mode and got to see the low payouts.
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          Personally, I don't like the "no two free chips in a row" rule for a couple of reasons: one, it smacks of RTG rogue casino behaviour and two, it is not a true no deposit bonus anymore IMO if cashing out from it is conditional on having made a deposit before getting it.

          Casinos that use freebies as a promotional lure, only to then attach all sorts of strings to keep customers from withdrawing when they are lucky enough to win, don't rate highly in my book. By all means impose wagering requirements, set a maximum withdrawal amount or reduce the size and frequency of no deposit bonuses. Otherwise, stop giving out free chips to everyone and just award them to those who have 'earned' them by meeting the casino's criteria, so they become account specific rather than general offers.

          Also, RTG promos require a bonus code to activate them but at Winaday, the only way to avoid getting two no deposit bonuses in a row is to deposit soon after getting one, because they are credited automatically upon login. I did not even bother entering the casino when the last two free chips - which came out the same week so even the "last deposit within 30 days" rule was no good for those who hadn't made a purchase in between - were announced because I couldn't withdraw from them and wasn't in the mood to play 'just for fun.'

          One last thing: I made a recent deposit and, upon checking with live chat to confirm my bonus wagering requirements, was quoted a higher playthrough amount than expected. Later on it occurred to me that the WR from my last free chip were likely still in effect, even though I had stopped playing penny slots with only one or two cents at most remaining. From now on, I will have to switch to one of the few games that allow single line bets to completely bring my balance down to zero and hopefully prevent carryover from one bonus to the next.

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