RESOLVED - winaday deposits

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    sandmanpcb

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        sandmanpcb

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        played the free chip out @ winaday liked it so much decided to make a deposit today,i have made numerous deposits @ several different sites and never had a problem until today @ winaday,my deposit was successful yet they they told me it would prob be Monday before my funds were in my account to play,dont understand this and not happy at all
      • 2d4818989f1ca7ccfaccc9b2527a6916

        Johnny Karp

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        "Just play. Have fun. Enjoy the game." -- Michael Jordan

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        blueday

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          sandmanpcb wrote:

          played the free chip out @ winaday liked it so much decided to make a deposit today,i have made numerous deposits @ several different sites and never had a problem until today @ winaday,my deposit was successful yet they they told me it would prob be Monday before my funds were in my account to play,dont understand this and not happy at all


          That's very odd indeed.  I can speak to the rep directly tomorrow morning for you.  Please message me your username HERE or post it in this thread.
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          Lootva

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          I hope it will be resolved real quick, since usually when you deposit, the money is instantly in your account...
        • Winaday

          Slotland.WinADay

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          Come play at Slotland and Win A Day Casino, where you will find one-of-a-kind real money slot machines and casino games!

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          • 2d4818989f1ca7ccfaccc9b2527a6916
          Hi sandmanpcb,

          So sorry to hear about your troubles making your initial deposit at Win A Day Casino!

          It turned out that there was a problem with your deposit caused by one of our e-cash partners resulting in a fact that your deposit had to be manually captured. This has occurred on Sunday, some 12 hours after you made it, even though our Billing Department normally doesn't operate over the weekends. Still, they did their best not to let you wait till Monday
          ;)

          Let me also assure you that this is something that virtually never happens and based on the laws of statistics, let me guesstimate that you won't ever have to face similar problems again.

          I see you were instantly compensated with a bonus by Sage, one of our top notch Customer Support reps, plus later received also the exclusive 200% welcome bonus due to coming through LCB. Congratulations!

          I hope you had fun playing our games, and I'm wishing you plenty of luck for your next try
          ;)

          Cheers Jack
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          Lootva

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          This is nice! I wish every casino rep was this responsive...
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          blueday

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            Lootva wrote:

            This is nice! I wish every casino rep was this responsive...


            Absolutely right Lootva. 

            It would be nice to hear back from sandmanpcb that he/she is happy with the outcome, so this topic can be marked accordingly.
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            pokergranni

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            Hi,

            This is SO refreshing to read of quality customer service! 

            Enlight of so many nightmare stories involving us U.S. players and the endless stream of problems with so many online casinos; finally an honest and reputable casino exists.  I just knew there had to be at least one online casino that did what it advertised!  WTG  Win-A-Day! 

            In fact, with such GREAT customer service, I do believe I will make a deposit. 



          • Me

            zuga

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            "All it takes for evil to prevail is for good people to do nothing "

            Check out our No Deposit Casino and No Deposit Bingo lists.

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            Topic marked as resolved.

            Zuga
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            Lootva

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            blueday wrote:

            Lootva wrote:

            This is nice! I wish every casino rep was this responsive...


            Absolutely right Lootva. 

            It would be nice to hear back from sandmanpcb that he/she is happy with the outcome, so this topic can be marked accordingly.


            Agree, I would also like to see a follow-up by sandmanpcb. Just to wrap things up!

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