I cashed out on Jan 6, went to CS and asked for info on what to do next. Website is virtually silent on this issue, only saying it takes 7-8 working days.
CS told me to submit docs, so I did. Never an email from ANYONE at Winbig21. I had to go back to CS day after day to ask the progress. Finally, I was told they couldn't read my docs, so I rescanned them and sent them again.
Last week, I was told, thru CS again, that my docs were approved.
Not a word fthru an email to let me know anything.
A couple of days ago I get a phone call asking me if I want to reverse part of my withdrawal. Hoping if I reversed $100, they would then proceed to process my withdrawal, I agreed. However, when I went to the casino, they want me to reverse the whole withdrawal, which I refused to do, and asked them to proceed, since my docs were approved.
Again, thru CS, I was told that the Finance Dept would proceed with my withdrawal.
Now today, CS says that Finance "when they'll finish with your documents - they'll contact you - trust me please".
Seriously?? I should trust them??
Still no email or contact from Winbig21...about anything....at any time.....whatsoever.
The ONLY INFO I get is when I contact CS, or that phone call wanting me to reverse my withdrawal.
If they can't/won't pay a moderately small withdrawal of a few hundred, what are they doing accepting bets from players?
The wager req was 40x and max cashout was 3x bonus, and I made it thru, followed all their rules, made it thru waiting period of over a week, and STILL CAN'T GET PAID!!
It's horrible the treatment players get from casinos who want their money, but don't want to honor their own debts and pay up in a timely fashion.
Winbig21 should be ashamed of this conducts!
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