RESOLVED - Wizbet accepted my winning $100 and docs but not want to pay me now.

Our community has 92,819 members and growing with 352,950 posts in 20,384 topics by 2,504 members.
Headline back 23
1,088
views
4
replies
Last post ago over 1 year by Melcb
No avatar normal
  • Started by
    Newbie
    2
  • last active over 1 year ago

Readers of this topic also read:

Please or register to post or comment.
    • No avatar normal
      • Started by
        Newbie
        2
      • last active over 1 year ago
      Hello LCB Admin,

      Couple of days ago I have signed up a account with Wizbet Casino and had claimed $25 ndb bonus from this highly reputed forum LCB. Well, after claiming ndb bonus my balance was come down under $1 while playing and lucky I got a bonus which gave me win $45. After that I played long time to reach $100 which is minimum amount for withdraw request and then finally I made it $100 withdraw able. So, I have requested a withdrawal amount $100 thru my neteller account. Later on I had checked my email and found they asked verification documents.After that I have sent all requested documents immediately and was waiting for their reply.On next day casino rep Joy Reynolds gave me congratulations and then requested to deposit $20 and had informed me they need to talk via phone in order to fully verify my account. So I was preparing to deposit yesterday and had my cell phone ready to talk with them. Just 30 minutes later they said they would not pay me because my country is restricted. So,after read their email I feel very worried and intended to submit a complaint here for their unfair and unjustified decision. How come they say like this where LCB and ASKGAMBLERS published that my country Bangladesh is welcome here! Please note that I took some screenshots as some evidences which clearly proven my winning $100 was legit,fair and squire. So, as a player I need your help to get my winning if you can help me.Thank you.

      Regards,
      Seal
      • 2
      • 3
      • 4
      • 5
    • Panda kiss
      • Replied by
        admin
        5063
      • online

      Thanks for this post from:

      • Index
      Hi seal,

      We have notified the rep and we will help you sort this out the best we can. We do have a support thread for this casino and you can talk directly with the rep HERE.

      We will also sort out the confusion regarding Bangladesh being a resticted country and then update the bonus info and our review page accordingly.

      Thanks,
      Melanie
    • Treasure mile cas
      • Replied by
        Casino Rep
        18
      • last active 4 days ago

      Thanks for this post from:

      • Panda kiss
      Hi Seal and LCB,

      Thank you for bringing this matter to our attention.

      We have reviewed your casino account and can confirm that due to your country of origin (Bangladesh) you are not able to play at any of the Genesys Club casinos. It is unfortunate that upon registration of your account the system did not immediately suspend your account as that would have prevented any further activity. We will look into that to determine why that happened from a technical standpoint. If you refer to the casino terms and conditions point 2.3 it states clearly that Bangladesh is a restricted country and due to legal, financial transaction regulations, and commercial reasons, we cannot offer any registrations or process any deposits or withdrawals to and from that country.

      We did notice that when claiming your bonus the website you claimed from on the LCB forum was not updated according to the Genesys Club terms and conditions. Perhaps that is something that can be updated in future. However the Genesys Club casinos cannot be held liable for 3rd party information. All players that sign up and register with the Genesys Club Casino brands must at all times abide by those terms and conditions. It is also the player’s responsibility to be aware of the terms that they sign up for.

      You are welcome to review the casino terms and conditions here: http://www.wizbet.com/terms-and-conditions.aspx

      I trust you will find the above in order. Please do not hesitate to contact us should you have further questions.

      Yours sincerely

      James Matthews
      Genesys Club – Casino Host
    • Panda kiss
      • Replied by
        admin
        5063
      • online
      Thanks James for clarifying.

      To our LCB members, we will be updating the resticted country list for all Genesys brands. Apologies for the misinformation.

    lcb activities in the last 24 hours

    • 30
      new members
    • 660
      members online
    • 20933
      guests online
    • 82
      new posts
    • 10621
      free games played
    Join the club

    Most viewed forum topics

    • Index
      A lot of members have said they are not keen on some of the casinos available in the Shop. Many of you requested Intertops, which has been added in the last week however, I would love to hear about your favourite...
      Which Casinos would you like to see in the LCB Shop?
    • Index
      Introducing the newest member of the bgo casino family, PowerSpins.com, where you get free spins every day.Log in at powerspins.com now using your bgo username and password where 50 free spins are waiting for you - no...
      Power Spins Casino No Deposit
    • Index
      Dear LCBers, Everum casino is giving away free spins every time a new slot has been released to the fastest players who post their casino usernames here on this thread. Please note: US players are not allowed to...
      Exclusive Express Promos at Everum Casino

    Join today and start earning rewards

    You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
    S logo
    Select Language
    Search
    Search Results

    Report to moderator

    Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

    Please note that your email address will be revealed to the moderators if you use this

    Submit